Convergys Employee Review

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Fun to work with, Company has not less than 2 company-wide activities
Senior Customer Service Specialist - Spanish (Former Employee) –  Manila, Philippines3 October 2013
The company is looking at the performance of each agent and is developing them to be promoted; The team works as one and treat each other like a family; Aside from the company activities, the team also have teambuildings once in a while to boost the morale of the individuals and let them unwind from the stressful work environment. The hardest part of the job is when we receive calls from irate/frustrated clients. We have to exhaust all effort to calm them down. Also, we have to meet the targets for foll metrics by end of the month otherwise, performance/employment will be in danger.
Pros
Fixed Shift Schedules and Rest Days
Cons
Having difficulty to file a Vacation Leave
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Great basic job
Customer Service Agent (Current Employee) –  London, ON20 April 2018
If you need full time hours that is not hard to get. Convergys is also really great at creating an involved culture - they have many activities to involve the whole work force.
Cons
long hours
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Welland Convergys
Customer Care (Former Employee) –  Welland, ON20 April 2018
Convergys is a tough place to work, and this from an electrical apprentice who was laid off a month ago. I was in need of employment and convergys certainly took me in w/ open arms and for that I am grateful.

The job itself is easy, the tools are easy to use and the support is good. Management is a blast, they're honestly very nice and caring people but they have a job to do, like everyone else.

What is difficult about this job are the customers, you 1/5 customers are wonderful people to deal w/, however, the other 4/5 are credit fishers, scammers, loonies, and bullies. It can be very demotivating and mentally draining. I'm not sure how people have managed to last years at this job, they have nerves of steel!!!

The sales aspect is very awkward, it does make sense though, they have to stay operating and the sales aspect is competitive, in some instances It can be a logical solution for a customer, but 99% of the time it's forced, clunky, and awkward. If you're an excellent speaker, and are persuasive, this could be an excellent job for you, so long as you can get past the delusional side of the job. Some agents are without a doubt clearing 3,000 a month after taxes, which is nothing to sneeze at. A fully licensed electrician will only clear $3,800 a month after taxes, so, considering the skill variance, it can be a good job if you have what it takes and can stomach it.

I wasn't able to last a month on the floor, the type of work isn't for me, but if you have read my review and can take the good from it and think you have what it takes, giv'r, you could do very well
  more... for yourself.

The purpose of this review was to be as objective as possible, to provide real insight into the company, because I have seen a lot of reviews which are false and just slander the company. I hope this can be of assistance to others.
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Overall rating

3.5
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