Customer Service Representative (Former Employee) – Dartmouth, NS – 19 May 2018
I started out working at Convergys enjoying the job; I loved talking to customers and helping them with the issues they called in about. After a while, it started to become very monotonous with criticisms coming from all sides - customers angry about their phone issues, and feeling like no matter how hard I worked, it was never good enough.
Pay / Benefits started shrinking as well, with pension benefits being reduced / removed.
As far as I know, Convergys no longer exists in Halifax / Dartmouth.
Decent pay for the most part
Undesirable hours, overnight, or so late at night as to be nearly overnight.
Customer Service Associate (Current Employee) – Glace Bay, NS – 18 May 2018
working here gives stability, friendly, not a bad place to work, pressure to upsell and upgrade, tried to put employees in good spirits, calls are plentiful and quotas need to be made, co workers help each other out,
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) – Edmonton, AB – 14 May 2018
Dealing mostly with irate customers on a daily basis regarding their cell phone account charges, many times escalating call to management. Assisting in the activation of their cell phone when possible or referring them to a phone center if problems cannot be resolved over the phone. Management was there to listen and help. I think the company was fairly new and being in a call center did not feel a good team environment. I found it was frustrating at times constantly dealing with upset customers when the complete tower system was being upgraded to newer technology causing billing problems.
Customer Service Representative (Former Employee) – Belleville, ON – 9 April 2018
As a whole not impressive for scheduling. Spent 3 months chasing a possible shift swap. Answered the same 6 questions 5 times in that period. They are unwilling to work with anyone to make accommodations for daycare or other reasons.
Customer Service Representative (Current Employee) – Chilliwack, BC – 14 March 2018
If you need money really quick they are always desperate to hire people. They spend more money in to training new hires who aren't guaranteed to stay, rather than trying to keep people who have been there for years.
Customer/Technical Service Representative (Former Employee) – National Capital Region – 13 March 2018
I had so much fun working here. Aside from you will enhance your communication skills, you will also learn how to handle irate clients. There are also a lot of activities that will help you to feel relax after graveyard shift.
Customer Service Representative (Former Employee) – London, ON – 5 February 2018
mangers were very knowledgeable upbeat workplace culture enjoyed helping customers resolve any issues with billing the hardest part of the job was long hours and a lot of sitting the most enjoyable part was learning some very valuable skills
Customer Service Representative (Current Employee) – Glace Bay, NS – 5 February 2018
Management was awesome and the co-workers were great, It was a fun& friendly environment. Easy to get along with people down there. A good experience for hands-on work, and with phone skills. Able to put a smile on customers face for helping them with there situation. And the more important very flexible schedule for students. In the summer, students can do full time and anytime they can switch to part-time.
Customer Service Representative (Former Employee) – Welland, ON – 22 January 2018
If you have *any* other options then avoid Convergys like the plague. They push you out on the phones without sufficient training or testing and basically abandon you after a matter of days. Good pay and benefits but not worth the damage to your health and sanity.