Convergys Employee Reviews for Customer Service Representative

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Enhanced may technical and communication skills.
Customer Service Representative (CSR) (Current Employee) –  National Capital Region19 May 2018
They have productive and lively environment. People are easy to get along with. Management push you to give out your best. They take opinions and suggestions from employees in a positive way.
Pros
With incentives when hitting targets
Cons
Need to work on graveyard shift
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productive and stressful
Customer Service Associate (Current Employee) –  Glace Bay, NS18 May 2018
working here gives stability, friendly, not a bad place to work, pressure to upsell and upgrade, tried to put employees in good spirits, calls are plentiful and quotas need to be made, co workers help each other out,
Pros
bonus pay
Cons
long hrs, not enough staff
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Shift work and benefits not good
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) –  Edmonton, AB14 May 2018
Dealing mostly with irate customers on a daily basis regarding their cell phone account charges, many times escalating call to management. Assisting in the activation of their cell phone when possible or referring them to a phone center if problems cannot be resolved over the phone. Management was there to listen and help. I think the company was fairly new and being in a call center did not feel a good team environment. I found it was frustrating at times constantly dealing with upset customers when the complete tower system was being upgraded to newer technology causing billing problems.
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Great basic job
Customer Service Agent (Current Employee) –  London, ON20 April 2018
If you need full time hours that is not hard to get. Convergys is also really great at creating an involved culture - they have many activities to involve the whole work force.
Cons
long hours
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Ok
Customer Service Representative (Former Employee) –  Belleville, ON9 April 2018
As a whole not impressive for scheduling. Spent 3 months chasing a possible shift swap. Answered the same 6 questions 5 times in that period. They are unwilling to work with anyone to make accommodations for daycare or other reasons.
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I hated working for this company
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) –  Welland, ON4 April 2018
If you prove you know how to work a computer (which might not work correctly), then you're likely get hired for whatever contract work your local office does.

Time is strict, and overall you have to be able to be a robot to work in a call center.
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Attrition and turnover high
Customer Service Representative (Former Employee) –  Bangalore Urban, Karnataka27 March 2018
the turnover rate at convergys bangalore says it all. Although you can earn good money with minimum qualifications, its a stop over no a place to base your career.
Pros
Financial Incentives
Cons
Long Hours, High Stress Env
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Social place to work
Customer Service Representative (Current Employee) –  Chilliwack, BC14 March 2018
If you need money really quick they are always desperate to hire people. They spend more money in to training new hires who aren't guaranteed to stay, rather than trying to keep people who have been there for years.
Pros
sometimes free food
Cons
bad management
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Fun workplace
Customer/Technical Service Representative (Former Employee) –  National Capital Region13 March 2018
I had so much fun working here. Aside from you will enhance your communication skills, you will also learn how to handle irate clients. There are also a lot of activities that will help you to feel relax after graveyard shift.
Pros
Team Buildings
Cons
Graveyard shift
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Csa
Customer Service Agent (Former Employee) –  New Glasgow, NS13 March 2018
Meeting timelines
product knowledge
customer service, phone skills
medical terms
in-house computer software
helping patients and providers with benefits and claims for the U.S.
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Great work atmosphere
Customer Service Representitive (Former Employee) –  Cornwallis, NS9 March 2018
Convergys has a great atmosphere and a well structured culture. The customer service experience gained was more valuable than the wages. Overall a good place to work and a great entry level job.
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Not the greatest
Customer Service Representative (Former Employee) –  Welland, ON12 February 2018
Managers were not very caring for their reps when it came to family issues or your health. I would not re apply to suggest this place to anyone. Less stress once I left.
Pros
none
Cons
to many
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Good company
Customer service Representative (Current Employee) –  Philippines12 February 2018
Company here in the Philippines has good compensation except its to low especially now with the economy we have in our place. Prices are all going up.
Pros
Good place to work
Cons
Promotion is slow and increase is slow as well
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Call Center
Customer Service Rep (Former Employee) –  Dartmouth, NS6 February 2018
Standard call center. Hours were available at ok pay. Location in Dartmouth closed and forced a lot of people out of work. Customer service is an acquired taster.
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nice lunch room
Customer Service Representative (Former Employee) –  London, ON5 February 2018
mangers were very knowledgeable
upbeat workplace culture
enjoyed helping customers resolve any issues with billing
the hardest part of the job was long hours and a lot of sitting
the most enjoyable part was learning some very valuable skills
Pros
nice lunch room
Cons
long hours, lots of sitting
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loved this place
Customer Service Representative (Former Employee) –  Belleville, ON5 February 2018
loved this place was a great place to work. wish it wasnt so far from home. everyone was amazing and just full of life, would go back in aheart beat,
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Friendly and flexible for students
Customer Service Representative (Current Employee) –  Glace Bay, NS5 February 2018
Management was awesome and the co-workers were great, It was a fun& friendly environment. Easy to get along with people down there. A good experience for hands-on work, and with phone skills. Able to put a smile on customers face for helping them with there situation. And the more important very flexible schedule for students. In the summer, students can do full time and anytime they can switch to part-time.
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Terrible place to work
Customer Service Representative (Former Employee) –  Halifax, NS31 January 2018
No support from managers, no one seemed to know what was going on. Training was not extensive at all, I guess they expected you to learn on your own. Would not recommend.
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Only for the desperate
Customer Service Representative (Former Employee) –  Welland, ON22 January 2018
If you have *any* other options then avoid Convergys like the plague. They push you out on the phones without sufficient training or testing and basically abandon you after a matter of days. Good pay and benefits but not worth the damage to your health and sanity.
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Great Place to Work
Customer Service Representative (Current Employee) –  London, ON15 January 2018
Management is great down to earth people. Always willing to help, very knowledgeable.

Great people to work with not a single person I could not get along with.
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Overall rating

3.5
Based on 13,605 reviews
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3.3Work/Life Balance
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