What is it like to work at Convergys?

3.3Work/Life Balance
3.4Salary/Benefits
3.2Job Security/Advancement
3.2Management
3.3Culture
3.0
Started out good, lost momentum after a few years
Written by Customer Service Representative (Former Employee) from Dartmouth, NS on 19 May 2018
I started out working at Convergys enjoying the job; I loved talking to customers and helping them with the issues they called in about. After a while, it started to become very monotonous with criticisms coming from all sides - customers angry about their phone issues, and feeling like no matter how hard I worked, it was never good enough.

Pay - more ... / Benefits started shrinking as well, with pension benefits being reduced / removed.

As far as I know, Convergys no longer exists in Halifax / Dartmouth. - less
ProsDecent pay for the most part
ConsUndesirable hours, overnight, or so late at night as to be nearly overnight.
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