Convergys Careers and Employment

What is it like to work at Convergys?

3.3Work/Life Balance
3.2Job Security/Advancement
Shifts Too Long
Written by Customer Service Representative (Former Employee) from London, ON on 6 December 2018
One of the reasons I left was because I couldn't handle the 10+ hour back-to-back shifts. For example, I could be scheduled from 9:30 am to 7:30 pm which is 10 hours, however you actually have to arrive 10 minutes prior to your shift in order to load all the programs and be ready to take a call exactly when your scheduled shift starts.
Then, suppose - more... your shift is suppose to be done at 7:30 pm and you get a call at 7:28 pm, you could be there till almost 7:45 pm or later depending on what type of call it is. In the end, your actually working 10.5 hours or more, with only a 30 minute lunch and ... - less
ProsGreat Co-workers, Free Food, TL's
ConsLong Hours, Chairs
See all 13018 Convergys reviews