ContactPoint 360
Happiness score is 44 out of 100
4.1 out of 5 stars.
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ContactPoint 360 Careers and Employment

Work happiness

Scores based on about 17 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel they have the time and location flexibility they need?
Do people feel they are achieving most of their goals at work?

About the company

  • CEO
    Mr. Asad Mirza
    approve of Mr. Asad Mirza's performance
  • Company size
    1,001 to 5,000
  • Industry
    Management & Consulting
  • Link
    ContactPoint 360 website
Learn more


Browse jobs by category

Customer Service

7 jobs


Salary estimated from 341 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 82 reviews and is evolving.



Customer Service Representative in Montréal, QC
on 15 February 2022
Fast-pace job with many opportunities for growth. However may not be the right fit for everybody.
Overall, just like with every organization, there are pros and cons to working here. There are several different campaigns/teams you could be put on, so I guess your experience will vary according to what team you're put on. The training is very intense (a lot to learn/absorb) but doable. At the end of the day, it comes down to whether or not you enjoy fast paced work and very particular processes. If you strive in environments like that, you will succeed.
Customer Engagement Associate in Mississauga, ON
on 2 May 2022
A really bad company
-HIGHLY UNDERSTAFFED( the reason is they lose employees very frequently since they’re not a good employer. They wouldn’t even let us go for toilet breaks except once a day and always told us to drink less water!!!!! The reason they’re extremely understaffed.)-Poor management -Low pay-Documented working process keeps changing-Very stressful for mental health specially -Lack of organization -Client company named Invitation Homes is very bad and troublesome.-Cp360 expects way too much from employees. -They don’t provide headsets for wfh positions and keep blaming employees’ own headsets without even getting it troubleshooted by IT. They even Told me to change my headset for the 2nd time even after IT found no problem with my headset. -Client company has issues with anything and everything the employees do whereas their own employees are highly inefficient and they’re understaffed too. Also they’re horrible in customer service and that’s why customers called us being so annoyed with them. -I absolutely would not recommend Contact Point 360
Customer Service in Montréal, QC
on 18 April 2022
Demoralizing and not much room for advancement
Very callous and cold management, demeaning in the way they speak with and address employees below them. In the interview and job description there are promises of advancement opportunities and room for growth, but little or no follow through on that being the truth. Job description for application is not at all what the job actually entails, you are doing way more than just customer service and more than what you're getting paid to do. So many people quit in droves after finding out the way this company is, not worth the effort.
Customer Service Representative in At home
on 4 April 2022
Avoid at all costs
They do not pay you for hours worked.Consistently underpaid when i was told the pay is great. Made sales but never saw any commission that was promised.They claim their "system" accurately tracks hours. For example I'd work a full 8 hour shift but would often be paid from 5-7 hours only. These pay issues are across the board.They expect a lot of work for no reward.
Customer Service Associate in Missisauga
on 29 March 2022
Good Place
Very little pay but flexible schedule. If you are willing to put in the work, you can move up the ladder. Company has a lot of improvements to do at an organizational level, but overall would recommend.

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Questions and answers

People have asked 13 questions about working at ContactPoint 360. See the answers, explore popular topics, and discover unique insights from ContactPoint 360 employees.

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Interview insights

Insights from 82 Indeed users who have interviewed with ContactPoint 360 within the last 5 years.

Average experience
Interview is easy
Process takes about a day or two

Common questions about ContactPoint 360

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