Teller/Customer Service Representative in Calgary, AB
Would not Recommend, Stressful, Low Morale, Lack of True Leadership in Branches and Head officeA typical day would start with, not knowing if everyone would be showing up for work that day, both employees and managers. Would we be short staffed that day? Would both Managers be in branch or working from home? You must also be very careful of what you say and whom you say things too. The Toxic environment of not knowing what each coworkers moods would be that day, the tensions and coworkers anxieties would set the tone for the work day. Morale was very low and Managers did nothing to work on that. Support from Managers or Head office during the past 2 years of COVID and the System Conversion was seriously lacking. Be cautious of your Kronos time cards. You are expected to complete your regular daily tasks, even if it goes past your Kronos schedule and you note that time out for the day. Your Manager will edit/remove any Overtime and "Mgr Approve" your timecard to reflect that. You do not have another opportunity to re-approve your timecard. You also must be willing to accept verbal abuse and angry Membership, without Manager support. The hardest part of this role was the fact that we had to teach ourselves the new system. And since COVID there was no in classroom training which is difficult for many. Finally, if this is a stepping stone job, you will be fine, build your resume and move on. But, as a long term career, I would not recommend, after feeling like the head office was not interested in retaining and encouraging long term employees with mass lay offs of two departments, mid 2021. This has the appearance of bringing in lower level, salary employees that say "YES" to everything they dictate is the way of the Company. This Company no longer felt anything like a Credit Union, but, a regular Bank. The bottom line is all that mattered, especially not the Employees who can make or break any Employer.