Connect First Credit Union
2.2 out of 5 stars.
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Connect First Credit Union Careers and Employment

About the company

  • Company size
    501 to 1,000
  • Revenue
    $1bn to $5bn (CAD)
  • Industry
    Finance
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Jobs

Browse jobs by category

Customer Service

10 jobs

Rating overview

Rating is calculated based on 25 reviews and is evolving.

2.1420182.8320193.0020201.6720211.002022

Reviews

Personal Banking Associate in Calgary, AB
on 16 October 2021
Stressful place to work.
Management need to be improved. Plus communication is very poor from top to bottom. Team members are good working with, plus members are very friendly.
Teller/Customer Service Representative in Calgary, AB
on 6 January 2022
Would not Recommend, Stressful, Low Morale, Lack of True Leadership in Branches and Head office
A typical day would start with, not knowing if everyone would be showing up for work that day, both employees and managers. Would we be short staffed that day? Would both Managers be in branch or working from home? You must also be very careful of what you say and whom you say things too. The Toxic environment of not knowing what each coworkers moods would be that day, the tensions and coworkers anxieties would set the tone for the work day. Morale was very low and Managers did nothing to work on that. Support from Managers or Head office during the past 2 years of COVID and the System Conversion was seriously lacking. Be cautious of your Kronos time cards. You are expected to complete your regular daily tasks, even if it goes past your Kronos schedule and you note that time out for the day. Your Manager will edit/remove any Overtime and "Mgr Approve" your timecard to reflect that. You do not have another opportunity to re-approve your timecard. You also must be willing to accept verbal abuse and angry Membership, without Manager support. The hardest part of this role was the fact that we had to teach ourselves the new system. And since COVID there was no in classroom training which is difficult for many. Finally, if this is a stepping stone job, you will be fine, build your resume and move on. But, as a long term career, I would not recommend, after feeling like the head office was not interested in retaining and encouraging long term employees with mass lay offs of two departments, mid 2021. This has the appearance of bringing in lower level, salary employees that say "YES" to everything they dictate is the way of the Company. This Company no longer felt anything like a Credit Union, but, a regular Bank. The bottom line is all that mattered, especially not the Employees who can make or break any Employer.
Former in Calgary, AB
on 16 December 2021
Not a professional workforce
Everyone is stressed. Culture is very very poor. Technology is obsolete. LOTS of unhappy clientele. Manual work processes with high PII risk factors. Clients data is not properly handled. Discharges requests from years ago as they have no proper workflows in place to release security interests at time of loan payoff. Management would not be able to manage a MacDonalds in the real world.
Account Manager in Calgary, AB
on 29 October 2021
Great work culture
Your coworkers are like family, great work life balance. Management likes to see you grow and succeed in your role. Overall great workplace for someone who enjoys working with people
Attempted Puppet in Calgary, AB
on 10 September 2021
Apply today if you have low standards....
Unprofessional environment due to management with no education, no real life work experience and over inflated ego’s. This organization would probably be suited for recent grads or new comers to Canada who have no previous work experience to compare what a real life work situation entails. Incredibly toxic and disorganized. This organization is for followers not leaders.

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Questions and answers

People have asked 11 questions about working at Connect First Credit Union. See the answers, explore popular topics, and discover unique insights from Connect First Credit Union employees.

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Interview insights

Insights from 25 Indeed users who have interviewed with Connect First Credit Union within the last 5 years.

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Process takes about a week
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