Typical Work Day: A typically workday involves troubleshooting computer related issues. (Similar to entry level IT Support).
What I Learned: Furthered my communication skills, learned networking skill sets, computer troubleshooting skill sets, organizational processes and program structures.
Perspective on Leadership: Management was great, however, as with every organization there is always room for improvement. My suggestion would be to develop stronger connections with employees.
Culture: Workplace culture is fantastic, employees and management are respectful and always willing to lend a hand.
Hardest Part of the Job: Dealing with difficult students, inpatient individuals or coming across problems outside of our scope. (Such as hardware failure etc.)
Best Parts of the Job: Helping student's overcome tech barriers, empowering students to increase the digital literacy and assisting faculty with tech concerns.
Flexibility, learning environment, great people
Limited room to advance and poor hours