A high-strung environment
Tier 1 Support Advisor (Current Employee) – Peterborough, ON – 4 April 2019
Concentrix is a stressful workplace like most call centers. You will be dealing with quite a few angry customers, lying through your teeth to them about company policies, and the equipment you use barely works, and is constantly changing. The extreme security measures banning coats, technology, paper, and writing utensils especially makes the job difficult, and leaves you with nothing to do half the time.
The employer is often working against you, putting security measures in place to the point that your tools often have to be readjusted whenever you log into the system (the profiles erase themselves when logged out), and Human Resources is actively trying to sabotage its employees for the sake of a power trip. Most of the team leaders are fine, or even good, but the upper management cares about nothing aside from getting you to Tier 2 in order to fill a quota set on them by the client.
However, it IS full-time work, with two vacations per year, and benefits covering dental, optical, and pharmaceutical. It's barely above minimum wage as well. And there is always air conditioning, even in the winter...
The coworkers are also mostly very nice people who are a lot of fun to be around, particularly on the bottom floor.
But if you have a history of anxiety disorders, it would definitely be in your best interest to avoid Concentrix if you can.
Air conditioning, benefits, Coworkers, full-time
Apathetic high management, HR is very sleazy, extreme security measures, customers