You are mainly sitting down and looking at the computer screens waiting on calls. I learned a lot about the software programs, but more trainings are needed in my opinion in order to fully understand them. Calls range from great, okay, to horrible depending on the customer and the problem they have. The people there to work with are amazing including the staff and supervisors. The people are what made working there bearable. Overall, it's a great company, but it also depends on which department you fall under.
great pay and benefits
short lunch and breaks