Come for the short-term, stay for the people.
Customer Service Representative (Former Employee) – Chatham-Kent, ON – 22 August 2019
There is a high turnover rate for entry-level positions because many applicants are only interested in a short-term stay-over, but for those who like the work or are comforted by the job security, you will build fast friendships and come to rely on team mates at and outside of work.
Third-party customer service can be very easy or very difficult depending on the client, product, and level of responsibility you want to achieve, but Concentrix grants enough flexibility and opportunities for upward or lateral movement to find a position that fits you.
The major advantage of on-site positions is that your supervisors and managers are accessible "real people" and you will get to know them personally. There are also remote positions to work from home for those who either cannot, or prefer not to commute to work, although you sacrifice the camaraderie.
Whether you are a bubbly, empathetic people-person, or a process-driven people-person with a thick skin, you can have an equal level of success as long you "keep calm and carry on."