Outdated technology and constant computer problems.
Customer Service Representative (CSR) (Former Employee) – Hamilton, ON – 19 July 2019
For 25 cents above the minimum wage, you have a tidal wave of work to do for one of their clients that is a financial institution. You have to write exams on anti-money laundering and privacy laws. You also have to write a test on how their internal system works for daily employee use. Their database of customer information goes back to the days of DOS and you have to memorize dozens of key combination codes for everyday use. You also have to sell products associated with the financial industry. Your sales have NO bonus structure or commission attached to them. Everyday upon start up during the training period, something was not working to get us properly trained for the floor when it comes time to talk to the public. Because they're still using Windows 7, yes, Windows 7, it screws up your ability to work properly. You can pour coffee and flip burgers for the same money and this job is worth at least 18 to 20 dollars an hour but pays only $14.25 at the time of this review and you don't get a full 40 hours if you go full time. In the fall, 24/7 shifts start and you will have to work the overnight shift. You will be overwhelmed with work for very little money. I stayed almost two weeks out of a four week training period and I and some others in the class were not nearly ready to start our jobs when the time came. Decide for yourself but you will be under paid for too much work and you will have to deal with abusive customers and worry every single day about accidentally violating people's privacy or having someone try and pull a scam on you.
Overnight shifts, low pay, technical problems and people are allowed to constantly show up late.