Concentrix Employee Reviews in Chatham-Kent, ON

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2.0
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Very stressful job with no support
Customer Service (Current Employee) –  Chatham-Kent, ON20 September 2019
Very stressful job with no support and I have learned to be patient with Customers.
Having Customers call and sometimes they can be very mean, other times they can be great
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1.0
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Awful place to work
Customer Service Representative (Former Employee) –  Chatham-Kent, ON17 September 2019
Concentrix is an extremely toxic environment to work in. With the lack of experience you get from training, you're thrown into a fast pace, high stress environment where you will rarely see a supervisor. Now a lot of customers will ask for your supervisor, good luck telling them that your supervisor isn't there or just straight up refuses to take the call. There are so many topics not covered in training that you're just expected to just guess. Truly an awful place to work.
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3.0
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It was a job I liked at first but really did not enjoy listening to people yell at you all day
Inbound customer service rep\ case manager (Former Employee) –  Chatham-Kent, ON22 August 2019
It was a job, nothing more nothing less. Felt tied to the desk. Loved it at first, but everything went downhill fast. Very high emplyee turn over rate. Not too many people stay. Theres a reason for that.
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2.0
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Place has become impossiuble to do the job at
Level 1 Agent (Current Employee) –  Chatham-Kent, ON17 June 2019
Many problems with resources company is not interested in addressing. High stress environment with not enough resources.Absolutely no job security. Many co-workers leaving
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1.0
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Terrible
Customer Service Representative (Current Employee) –  Chatham-Kent, ON30 May 2019
ABSOLUTELY terrible place to work. They treat you terribly and expect you like it. You go to ask about your because it's not their the answer you will get is "im not with scheduling". The pay and benefits is a joke compared to other places in the area. Some of the supervisors know less thing that the actual employee's.
Pros
Nothing
Cons
Management is terrible. They will pick at every little thing.
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5.0
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Concentrix a wonderful place to work
Customer Care (Former Employee) –  Chatham-Kent, ON21 May 2019
Concentrix was a wonderfully supportive work environment filled with a lot of help and guidance. I unfortunately moved and could not commute there anymore but it was great while it lasted.
Pros
Supportive Staff
Cons
Difficult Customers
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3.0
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Better than YA
Customer Service Representative (Former Employee) –  Chatham-Kent, ON8 April 2019
This is a typical Call center. Your handling calls all day long from Customers of FCA products. Jeep, Chrysler, Fiat, Ram. You have to be fast in typing, you only have 2 minutes to do your after call messages. This can be a pain if you have been on the call with someone yell in your ear. Not to bad a cut above YA. Hardest part of the job is to get your after call down to less than 2 minutes or you will have your lead coming to talk to you asking why your not ready for the next call. I have learned that it pays to hold your tongue and not take it personally
Pros
people you work with
Cons
People you work for
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3.0
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fun fun fun
Customer Service Representative (Former Employee) –  Chatham-Kent, ON8 April 2019
works with the public

long hours

working outside through what ever weather comes

watching children have fun makes the job

travelling to new locations

always meeting new people
Pros
long hours
Cons
hard labor
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1.0
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A very poor work atmosphere.
Universal Consumer Relations Representative (Current Employee) –  Chatham-Kent, ON14 February 2019
I would not recommend Concentrix to anyone whom I have respect for! A workplace that subjects employees to constant intimidation and lack of realistic expectations. An extremely high turn-over rate due to lack of incentive to want to stay with the company. Training is poor and performance expectations are beyond what would be considered fair and reasonable. One walks out at the end of their shift both emotionally and physically drained.
Pros
There are none.
Cons
Lack of respect for the employee, Insulting and non-uniform rs and treatment of employees by supervisomanagement.
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1.0
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customer service rep
Customer Service Representative (Former Employee) –  Chatham-Kent, ON11 December 2018
This was a good job - pay was okay. staff were fairly friendly, it was hard to move up in the company. Shifts were all over the place. a lot of reviews
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4.0
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it was ok
Full-time agent (Former Employee) –  Chatham-Kent, ON20 November 2018
customers were difficult but the environment was great and you would ALWAYS have the support you needed from members that were walking around on the floor
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3.0
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decent place to work.
Customer Service Representative (Former Employee) –  Chatham-Kent, ON29 October 2018
Taco bell was a good place to work, lots of hours. Friendly people. I didn't leave on bad terms. I left because I moved to a different city that didn't have a taco bell
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1.0
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Will slowly drive you insane
On phone agent (Former Employee) –  Chatham-Kent, ON10 August 2018
This place is not a workplace. They basically use you as a slave don’t pay you on time or correctly wrongfully terminated you when your on a leave of absence for medical reasons. Never answers there phones when you have an issue with pay or with anything to do with your pay. Does not fix your pay until six days later. Does not handle internal problems in a timely manner. Does not efficiently work with there employees to accommodate for anything. Doesn’t provide your schedule correctly either. Would never recommend working here in a million years.
Pros
Nothing
Cons
You will battle with HR more then you will work.
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2.0
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Sr Management is terrible, no focus on positive work, only focus on negative work
Team Leader (Current Employee) –  Chatham-Kent, ON9 August 2018
I've worked for Concentrix since 2012, there have been ups and downs. It is always reactive, rarely proactive responses to anything. Sr management rarely gives feedback on positive work, they always highlight the negative.
Team Leaders are given more and more and more work with little to no support for the work to be done then are chastised for not getting everything done or for staying late to get the work done.
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2.0
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Steady job minimum wage job, no other benefit
US Incentives Phone Agent (Current Employee) –  Chatham-Kent, ON10 July 2018
The job is a steady job but you get a single year raise to top you at 14.75 and not alot of room for moving up in the company. Most of the higher positions are filled by people intending to stay for many years to come.
Pros
40 hour weeks.
Cons
low pay, single year raise, no room for growth
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4.0
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good place to work
Customer Service Representative (Former Employee) –  Chatham-Kent, ON30 May 2018
this place has a lot to offer and is a good place to work. I dont understand why i have to write all these reviews just to apply for work this is the 4th one ive done and its a bit of a time waste.
Pros
vending machines
Cons
benefits
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5.0
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Opportunity for Growth
FCA Advisor (Current Employee) –  Chatham-Kent, ON12 May 2018
Concentrix provides many job opportunities, allowing growth within the company. The benefits include, guaranteed hours, incentives and a friendly work environment. I particularly enjoy interacting with customer's and building a strong rapport. I am extremely grateful for the opportunities given and knowledge learned over the past year.
Pros
Incentives
Cons
Shift Bid Hours
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2.0
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Starter Job
Customer Service Representative (Former Employee) –  Chatham-Kent, ON9 May 2018
consisted of answering phones and documentation.
How to work the phone system
Management was poor and difficult to understand at times.
A multicultural company
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2.0
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Terrible work environment
Fiat Customer Service Representative (Former Employee) –  Chatham-Kent, ON7 May 2018
worked at concentrix for around 6 months and it was hands down the most terrible working experience of my life. terrible employee treatment, constantly harassing you to finish your calls and documenting faster even if you are still within your allotted time. short on pay checks, would have to speak with supervisor almost every pay day who would look at my hours worked and say "oh I don't know why but looks like your pay is a couple hours short". just a very unorganized place to work, do not recommend at all. hope this helped, wish I read something like before I applied.
Pros
none.
Cons
everything.
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5.0
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Really laid back workplace
FCA Advisor Call Taker (Former Employee) –  Chatham-Kent, ON11 April 2018
This job was awesome, talking to new people everyday on the phone and working with them to get their issues resolved. The managers in charge were amazing as well and very welcoming when I joined the team.
Pros
Good hours
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Overall rating

3.4
Based on 22,333 reviews
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3.3Work/Life Balance
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