Would never recommend this place to anyone!!
Customer Service Representative (Former Employee) – Oshawa, ON – 18 September 2017
At first the job seemed not bad, I believe in the service they offer members, however, the environment is the worst place you can work in. Need time off? Good luck, not happening. Not feeling good? They do not care, you have to take those phone calls. HR is terrible. Once you go to a different department they DO NOT allow you to go back, which feels illegal to me, because you do not sign anything that states you are permanently stuck in a department you choose to join. The scheduling is THE WORST. They do not give rotation at all, you have to bid for the schedule you want. But the good shifts go to the people that are above you and are top sellers. They do not care about you as a worker. We provide phenomenal customer service, but they do not want you to answer customer questions in detail because the Average Handle Time will go up which is WRONG. Customers are paying monthly or even annually for our services, the least we can do for them is answer all the questions they may have.
If you need help with a call, the team leaders make you feel like you are bothering them when you need help.
I can go on and on about why this place is so bad. The service they offer is great, but the management, HR, some team leaders are TERRIBLE. This place is poorly ran, and it is full of favoritism. I would rather have my sanity, than feel alone and depressed at this workplace.
Everything. Poorly run place.