Concentrix
3.4 out of 5 stars.
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Concentrix Employee Reviews

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If you are looking for a job that fills your days with lots of activity and loads of things to think about with little or no after hours stress, this is a great place to work. Good people to work for, company stands behind employees and treat them fairly.
Pros
Lots of hours available
Cons
Sometimes you feel like you are alone
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Your metrics are used to give you monetary bonus, but these metrics are sometimes out of your control. They don’t like to keep you in the loop, they have poor management, and a system that treats new people poorly. If your metrics aren’t good enough for the schedule you want, you could potentially end up on a really garbage rotation and be stuck with it until the next shift bid process.
Pros
Work from home
Cons
Long hours, minimal help from management
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Stressful job with no salary increase, minimum wage, miserable schedule, hard interview for a minimum salary, expectation very high while paying less, work is hard, pay hourly is very low, no respect to workers, no job security
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The job itself sucked but the management were so great! They were accommodating and understanding. I loved talking with them and knew i could come to them with anything!
Pros
Free lunches, hours
Cons
Stressful, call centre environment, tests/marks
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Overall an exciting place to work but Sometimes emotionally stressful. Made some friends at work but answering calls all day could be exasperating expecially with angry customers
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Good place to work. They try to make it a positive work environment. Constant raffles. Contests, trivias etc. to try to get employees engaged and happy.
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I joined Concentrix in January and by mid February they fired me and reason was “this job is not a good fit for you”. I has good csat & good call evaluations and still got fired without any strong reason. Honestly I did like the work but the management sucks and they don’t care about you at all. They literally hire people who cannot even speak proper english and fire people who are most productive. I would suggest not working here.
Pros
Pay is kinda good
Cons
Poor management, fired without reason, they don’t care about their employees
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Training goes by quickly. Calls are stressful. Lack of useful help. Write ups and warnings are frequent. Dismissal and attendance policies draconian. Metrics are what matter for job performance. Customer satisfaction only a small part of monthly employee metrics. You can have happy customers, but fail quality assessments. Constant pressure to maintain high metrics scores. The client has a more balanced approach. Would work for them if there are openings. The company newsletters paint a pretty picture of a company committed to its workforce, but the opposite is true in practice. Do not apply if you have a disability or chronic illness. They claim to promote diversity, but will not support these issues with policies and procedures. Staying while I look for something else. One kudo goes to the trainer, and some employees in quality and floor support. They need to develop policies to retain the good staff they have.
Pros
Three weeks of paid training.
Cons
Stressful calls, pressure for metrics, lack of meaningful help, nonsensical attendance policy.
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I sign into my phone and get my tools up I've learned how to troubleshoot and fix certain computer issues like replacing hard drives,,memory,hard resets,also learned how to troubleshoot software Gonna skip management lolThe hardest part of the job is dealing with irate customers The most enjoying part of the job is going home
Pros
Insensitives for a job well done
Cons
Verbal abuse from customers
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The only thing worse than the pay is the way employees are treated. No consideration as if dealing with people, more like cattle. They expect premium performance for slightly above minimum wage. Pile on additional responsibilities with rare and tiny pay raises. Permanent mandatory overtime. Even with exceptional performance, they pull dirty little moves to deny performance bonuses. Horribly disorganized, between difficult to nearly impossible to get anything corrected when they make one of their non-stop errors - some of which are too conveniently timed to legitimately be errors (causing bonus denial). This place is an absolute last resort. The upside being they'll hire anybody because of their massive turnover. People flee as soon as they have the option or go on to help them do this to the new hires.
Pros
Basic medical and dental after 3 months
Cons
Everything else
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This is the worst company to work for. No opportunity to grow and so much partiality. Its waste of time. The system and everything sucks here. Useless company
Pros
No pros.. worst job ever
Cons
All cons
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Typical call-center work. Their clients are typically the type of dirt-bag corporations owned by billionaires that exploit people on a global scale. If you've ever felt like a number at a company, well here you're just a number in a company that's like a parasite to the actual company. You're nothing and always going to be nothing. Your job is to be a lying robot designed to get people off the call as fast as possible. Never ever do what you'd think is right for the customer or the client. Time is money and there's no place for empathy. There are people who can do it and are even happy there. I would say they are in the same ratio as people who are psychopaths. Most don't enjoy their job here.This place is an excellent 'safe' place for anyone who's part of the LGBTQ+. However, most of these individuals (as well as many others there) are really smart, hard-working individuals that are truly undercutting their value by working here. They have so much untapped potential going to waste, not realizing the rest of the world really doesn't care about that part of their life. This company doesn't care about anything other then $. If you think they're doing you right, it's because they're exploiting you. Supervisors are absolutely ridiculous. It's a position that ranks right up their with head potato-peeler. But for many, it's gone right to their heads. Sadly, most of them actually could do better for themselves elsewhere, but this is such and easy ego-boast. The best thing about this job is being friend to people and really developing an awesome customer relationship. - more...
Pros
No physical work. Just deceive people
Cons
Possibly hate yourself.
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This place isn't friendly. Got into an accident while otw to work to swap computer Becuase it kept crashing n i got badly hurt. Called management n let them know i wouldn't be able to be taking calls for a few days due to that and they fired me with no compassion. The pay was horrible for the amount of work they wanted u to do. Not worth it at all. Maybe if ur desperate to work.
Pros
Lead was great
Cons
Pay sucks. Work load isn't worth the little pay
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A good place to work, the opportunity for job advancement, and decent hours most times. I got promoted twice in less than a year including job raise.
Pros
Career advancement
Cons
Compulsory OT sometimes
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getting $16/hr and benefits is great But it is not worth the mental damage it does to you. They care about statistics and thats it, it will ruin yo.
Pros
16/hr
Cons
The worst shifts unless you have seniority, the older workers can barely even type and they get treated like royalty, management will never help you succeed or get a better position, you are treated like you no nothing regardless of your experience, it is a literal fight to book time off, systems crash all the time, WFH there is no communication, Working in office is a toxic environment and is like a highschool drama series
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Poor sick / time off benefits, pay is not great, ridiculous process for calling in sick, unpaid time to sign into your system each day (5-10 minutes), micro-managed (6s late from a break will cost you 'absence points' which will end up counting as unpaid days), etc. Just not good quality job.
Pros
None
Cons
Lots
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The time you need to aet up your screens befire you start actual work ia not paid, which is minimum 5 min everyday. Pay rate is not bad, but it is not enough as compared to the deadlines you have to meet in terms of time.
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I've only had one Technical Support role and it is absolutely something I would recommend to anyone to join this company. It's very fast paced and it's a lot to learn but you get used to it and it can be very rewarding. Management is always helpful and always trying to assist in your learning path. There's so many ways for incentives and different programs to challenge you to be better which also makes it competitive too. Very welcoming company to work for.
Pros
Incentives, Overtime, Management, Work From Home, Bonus programs
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Management mean well but most are the worst, get on there good side and you will go far. I love hate this job tbh. It made me realize my self worth. I mastered the job and walked away with some good knowledge and skills.
Pros
I got to take breaks away from the desk
Cons
High school all over again
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Find a better job! I did work from home CSR for FCA and it was horrible enjoy being screamed at on every call because the warranties are shady and honestly very poorly run company.
Pros
None
Cons
Everything
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Poor pay no sick days you are doing a job that covers 5 departments not just one have to work 40 to pay bills often have mandatory overtime for months
Pros
Nothing
Cons
Long shifts
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