Decent pay, Poor management and Poor Quality, High Quantity Hours
Tier One Mac+ Technical Support Advisor (Former Employee) – Peterborough, ON – 17 October 2018
A typical day at work is sitting down and logging into a workstation that hopefully works. If not, you may spend a significant amount of time trying to find a working station. Then you proceed to sit down on broken chairs for 8 hours and get yelled at by customers who want free devices, impossible appointments, or who do not want to listen to you. The system, like any call center, is based on statistics and you quickly learn how to function in the system, however meeting the requirements can be difficult and the coaching you get from managers often doesn't help you improve.
The job is good if you just need money. There are more hours available than anyone knows what to do with, but that being said, the extended hours are brutal and mandatory. The scheduling system is broken, and even top-performers end up getting weekend closing shifts. They will force you ahead before you are ready, and will penalize you for sick days. The only way to get a decent or even functioning schedule is through medical accommodations. If you have no way to request medical accommodations, you will be staying late every night.
They provide good training, but have cut it short in recent years due to the high turn-over rate. Most employees either last less than a year, or have been there for ten already. Management has no authority over scheduling requests, and this results in high absenteeism, high queue volume, and little, if any, time between calls.
You get vacation time as part time, but this is poorly managed. If you take the offered time, more often than not they will discover when youmore... leave that they gave you too many vacation hours and will dock your last pay or demand that you pay them back. You really have to be ontop of your own pay and your own vacation hours, because they will let you take more than you've earned.less
Customer Service Representative (Former Employee) – Hamilton, ON – 3 October 2018
A typical day at work would be starting off the morning easy with non difficult issues. As the day went on there would be more calls and tougher issues with devices but nothing that cant be solved over time.
Customer Service Representative (Former Employee) – Niagara, ON – 2 October 2018
It was just another typical call centre that had everything wrong with it that you would expect. After 3 months (which means no benefits) of work they "lay you off" due to shortage of work, you try to go back when they're hiring even though you pass all the tests, they pull up your employee file and you've been "flagged not eligible for re-hire". A total of about 25 people in my original class room were eventually fired right after the Christmas holidays. We were told it was due to shortage of work, but just before Christmas, we saw that 3 training classrooms for various accounts were filled? The only enjoyable part of the job was helping clients and interacting with your team members. No work life balance, poor salary, they tell you you're hired for email support then throw you on the phone with no training or coaching to improve. You get good reviews, and people calling for help specifically from you, yet you still get let go??w
Can't think of many
No work life balance, poor salary, they tell you you're hired for email support then throw you on the phone with no training
Customer Service Representative (Former Employee) – Riverview, NB – 30 September 2018
Get ready for the ride of your life in customer service as you deal with the same issues day in day out with nothing to do in between. Bad habits will start to become the norm just to get the day done with lovely madatory voluntold hours you -must- work. Training puts a nice little facade that the workplace is life manageable but that's laughable at best, issues will go unchanged, pay differences will takes months to fix, and management that have ego/power issues with the mentality of 20 year olds.
I wouldn't recommend this job at all unless you absolutely need something and can use it as a placeholder until another job comes around...because nothing you do matters...you're just a number. Be prepared if you work in customer service to need to explain how credit cards work despite it all being in the fine print when people sign up and dealing with a multitude of language barriers. The drama between the boring job, entitled customers, nowitall management and rediculous rules will surely make you want to smoke...good luck out there kiddo's!
Easy to apply, Great people to chat with, Lots of hours, Occasinal Moral Boosting Day.
Questionable Work Environment, Fussy Client, Boring Job, Extended hours are mandatory, Workplace drama, Low Pay.
Technical Support (Former Employee) – Niagara Falls, ON – 26 September 2018
i enjoyed working for concentric, the management was supportive and co-operative.i stated as a call advisory only for IOS, Later i was trained for support for OS for mac. I liked taking OS calls as it was more challenging.
Customer service representative (Former Employee) – Dartmouth, NS – 26 September 2018
It seemed like it was going to be a great place to work but as time passed..not so much. Since they switched to new payroll company we were never sure if we were getting a full paycheck or paid at all. They hold back premiums by 2 weeks and any incentives you win you have to pay taxes on. They announced there would be no more care agents in our location, and that made a lot of agents feel uneasy and in fear of losing their job most started looking for new employment and have since left.
Chat Technical Service Representative (Current Employee) – Niagara Falls, ON – 23 September 2018
The culture is good. Managment needs some improvement in terms of communication but compared to other jobs in the area, it's better than most. Pay is good, lot of employee engagement activities, respectful, ton of growth opportunities. This place is good for people who like to interact with others, take part in various activities and can handle stress. Management does their best in their scope to ensure employees are valued.
Growth opportunities, Pay and Benefits and Employee Engagement activites
Inbound Customer Service Representative (Former Employee) – Mississauga, ON – 10 September 2018
everyday was the same. come in log on, take calls. this call centre helped me to understand the frustration of clients, ad how to defuse the situation at hand. speaking in a calm voice. re-assuring the customer that i understand their frustration, or concern. letting them know that i will be doing m best to solve the problem or issue to the best of my ability.
Customer Service Representative (Former Employee) – Oshawa, ON – 6 September 2018
Beware of this place. It might seem like a nice place to work during training, but that facade will fade and you'll only be left with a dirty workplace, broken equipment, abusive customers and boredom.
They also don't follow labour laws. They switched to a new payroll system at the beginning of July that messed up everyone's paychecks. Some only got partial payment, and others didn't get paid at all. I didn't get paid until two weeks after, and all attempts at contacting management during that time were ignored. I had to file with the labour board, which is where I learned that many of my (former) coworkers are working with Labour to fine Concentrix.
You can work anywhere else and make the same wage. If you have rent, a mortgage, bills - stay away.
Customer Service Representative (Former Employee) – Riverview, NB – 6 September 2018
I worked at Minacs/ Concentrix for about 9 1/2 years. Early on , I found the management very helpful, but over time when the company changed hands to a foreign ownership, the management became less helpful, benefits were trimmed and it became harder to get anywhere in the company. The job culture , although overall positive seemed to be at odds with the management a lot.
A good career path for those who can "fit in the groove"
Customer Service Agent (Former Employee) – Woodside, NS – 5 September 2018
Not a fun or inviting place to work. Very stressful and not what they tell you it will be like in training. Turn-around is super high, not many people like being there, and there's no chance to get to know anyone including supervisors.
customer service advisor (Former Employee) – mocton – 1 September 2018
the calls can get pretty repetitive so the days can get really long, but there is always someone near to chat with between calls! The scheduling is done by shift bids so if you have a schedule you don't like, well, you're stuck with it for quite awhile... plus you have mandatory extended hours that could randomly come up without barely 3 days notice... that can mess up plans. overall the staff and management and good bonuses make it an okay place to work at, but like everywhere there are some bad points. 7/10.
Sales Associate (Current Employee) – Canada – 28 August 2018
This is a company that doesn't see you as a person, just a robot who inconveniently wants to be paid for the pleasure of sitting in an uncomfortable, worn out seat on worn down carpets with worn out facilities.
If you need a job to get some experience, this place is good for that. Just get out as soon as you can because they do not value you.