Taking inbound calls for OnStar, and following call flow for customer dispositions
Management is friendly and engaging
Culture is friendly, with charity involvement, and at work events, but there are some colleagues who can be uncomfortable on the daily.
Hardest part of the job is taking calls for 12 hours a day and maintaining conversion and quality
Management will not consider the methods of arrival and departure for commuter workers and assign them to schedules that do take a toll on the quality of daily living, while still only being paid minimum wage.
Not an ideal place to work if you like to purchase meals outside of on site cafeteria hours as there are no establishments within a 5 km radius on the workplace. Only one bus passes by, the 407, and stops running past 11pm. The workplace operates 24hrs...