Manager (Former Employee) – Work from Home – 11 February 2018
it would be better if they did not intimidate there workers in order to get the job done. a happy employee is a great employee. the client is a great client however this company itself should try not to make employees feel that they will loose there job because of others efferts.
Customer Service Advisor (Former Employee) – Oshawa, ON – 24 February 2018
Working at this call center I was responsible for handling a large call volume (at least 10 ~6 min calls/hr) for trying to keep the current "subscriber" paying for the service. Management always made it seem like you weren't doing your job correctly.Worked 9 hour days 6 days a week. It was one of the most stressful jobs I've had.
CSR - Customer Service Representative (Former Employee) – Niagara Falls, ON – 18 February 2018
I was with one company for many years, and when Concentrix took over it became way worse. No privacy, if you took anything on the production floor it had to be in a clear bag. Coaching went downhill, unless they wanted to talk about what you were doing wrong. There was no way to express frustrations with the job, as it was just brushed off by saying the client is looking into it, or we only care what you guys are doing. Became too stressful.
Conseillère support technique (Current Employee) – Montréal, QC – 17 February 2018
j'ai beaucoup appris avec concentrix sur le support technique surtout avec les appareils ios.une journee de travail peut ete aussi interessante que stressante dependemment de la demande du client.Le management a mon avis doit etre reviser.
possibilite de carriere(compagnie en pleine expansion)
Représentant service à la clientèle (Former Employee) – Montréal, QC – 8 February 2018
pire compagnie ou j'ai travaillé pendant toute ma carrier professionnel, salaire minable avec aucune opportunité d'avancement, car l'avancement se fait entre amis et familles au sein de cette minable entreprise
Consumer Relations Specialist (Former Employee) – Hamilton, ON – 6 February 2018
I worked here for almost 6 months, family life and co-workers are what kept me going. Free food once in a while, and decent co-workers are the only perks.
The cons...where do I start...Pays are constantly wrong and not fixed, the system where they grade your work is poor especially if quality dislikes you, I didn't have that issue but it was a big thing lots of coworkers spoke about. I however, was graded 98% by my manager, and constantly auto failed by quality for the smallest things that even my manager found ridiculous, repetitive work which is expected with the work environment, training is all over the place, but the trainers are good from what I dealt with. Lots and lots of favoritism.
Don't work here, it's a trap. That's why I quit this dump.
Advisor (Former Employee) – Oshawa, ON – 3 February 2018
Worst place to work at, they lie to from the beginning. People on the phones are just rude and makes your day horrible !!! And you have to bid for your schedule, and it changes all the time. Not only that, they give you a vacation whenever they want, and you can't even switch it to another time. Management -- is not so great as well, they seem all nice at first but after a while, whenever you need help, they just make that face at you for bothering them, and it makes you not even want to ask them at all. And sometimes they don't even give you the time to breath, like if your not onto the next call right away, they come after you. Trust me and save yourself a lot of time, and don't even bother working here.
Customer Service Agent (Current Employee) – Chatham-Kent, ON – 29 January 2018
I have to help customer with vehicle issues that sometimes be an emergency. I have to work with supervisors to try and get the customer the assistance they need when sometimes they may not meet the requirements.
Customer Service Representative (Former Employee) – Oshawa, ON – 24 January 2018
Enjoy the job very much due to a injury had to take sometime off and did not complete training. Even though I was told to return to a different training on January 3 when I did they had already completed the emergency training I needed and was starting to get tested on live calls, with this occurring I did not return to work because I felt like even though I had the right documentation I should not have been put into a training class and tested when I did not have the proper training completed.
Team Leader (Current Employee) – Oshawa, ON – 23 January 2018
They'll pay you for your work, usually on time. Its a call centre that requires great flexibility, minimum wage pay, technically legal working conditions. Lots of opportunities for overtime and certain areas offer truly great incentive bonuses if you're willing and able to give everything you have.
Did not work at Concentrix per sey I worked at a dealership
Settlement Administrator (Former Employee) – London, ON – 12 January 2018
I had a great 6 month contract and wish it would have been for another 6 months or even more. I enjoyed the leadership we had as there was a Team Leader and his supervisor as well. On many occasions we were visited by both and given contact numbers, should we need to talk to them. Each had an open door policy so to speak and I was comfortable with both of them. No pressure added and I'd work for them again providing the pay rate stayed the same.
Lots of opportunity for bonuses but very mundane work.
ONSTAR ADVISOR (Former Employee) – Oshawa, ON – 10 January 2018
Working at Concentrix has it's pros and cons like any job. The training is always great, great sales incentives and the managers and teamleaders are accomodating and helpful. The reason I am leaving is becase of the phone calls themselves.
After a while the scripts become very repetitive and it does not feel like a team-oriented workplace. Ironically I talk to people all day but it's very lonely because socializing with coworkers is not beneficial to the job.
Being on the phone is boring as well as hurtful when you get the odd rude customer. If you're okay with that and a good salesman you'll make big $$$$$$.
Good management, lots of incentives.
Long shifts and expected to work holidays, nights and weekends, repetitive.