Concentrix Employee Reviews

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Lack of support , highly stressful
Customer Service Representative (Former Employee) –  London, ON11 December 2017
Very stressful, expectation for new hires is total unbalanced, TL and Sme's can be very rude, lack of support for home workers, your left waiting for someone to help you when you have customers on hold. Constantly being called on because you cannot do a case up in under 3 minutes, worse job I have ever had
Pros
working from home
Cons
next to no support and constant pressure to have your after call under 3 minutes
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Lack of support from management
Customer Care Agent (Former Employee) –  Work from Home8 December 2017
I worked here for more than a year, they had to let me go because of bad surveys I got without considering the other metrics like aht, take over call etc. Since you work from the comfort of your home but it lacks coordination and support from management. There is a "scorecard" but the management never really consider the other aspects except the customer survey. So if you don't go to work on time or on regular as long as you are raking good survey you should be good?
Pros
Work from home
Cons
Management lacks support
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Nice workplace
Inbound Customer Service (Current Employee) –  Hamilton, ON7 December 2017
I like working here very understanding people. I love working here and plan my mangers are all so nice. A typical day at work it can be very busy. The most enjoyable part of my job is making my customer happy
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Great employee's
Customer Service (Former Employee) –  Chatham-Kent, ON5 December 2017
The company has a high turn around for employees as the job requirements are far more than the pay scale. I learned how to deal with escalated situations and also worked with dealerships.
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Might be a good experience for beginners in tech
Technicien Senior (Former Employee) –  Montréal, QC4 December 2017
Typical day at work is having calls and follow some steps to troobleshoot the different issues. Fun at first but gets boring quickly. Most wont last a year, no real advancement. pay is low for a callcenter.
Pros
Team Leaders are cool ( 12-2017)
Cons
Low salary
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terrible work place
Tech Support Agent (Former Employee) –  Peterborough, ON29 November 2017
poor wages
no appreciation
too much stress
micro manage
bad environment
horrible place to work
no raises for tenures agents for the last 11 years
Pros
none
Cons
stress, bad management, terrible wages.. no raises
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gained experience
Customer Service Agent (Former Employee) –  London, ON27 November 2017
was a great opportunity to work with Concentrix but my only concern was that the updates was made after we finished the training days which made me personally confused about doing this job. otherwise all team were amazing.
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Benefits and a desk job are nice...
Customer Service Representative (Former Employee) –  Niagara Falls, ON26 November 2017
Benefits and a desk job are nice however, the environment can be quite restrictive. Paperless environment. Promises for changes that never take place.
Pros
consistent hours
Cons
paperless
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Not so great.
Customer Service Representative (Former Employee) –  Niagara Falls, ON25 November 2017
Some of the management there are great. Some. Their policies are absolutely ridiculous. They also do not have a conversation with you about any issues regarding your performance. Instead, they wait until two days before your 90 day probation period is over and then fire you. Oh, and this is after they've requested you provide medical documentation for them, which you gladly provide. Work on your managing skills and maybe you won't have a new training class starting once a week.
Pros
Luke, he's the best trainer ever.
Cons
Everything else.
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Exciting Telemarketing
Customer Service (Former Employee) –  Chatham-Kent, ON23 November 2017
A typical day work would look like this. You walk in, friendly staff greeting you. You sit at your desk and wait for the call. The call comes. On the other end, a sweet old lady is having trouble with her phone network. You politely give instructions and thank her for calling. You do this for the rest of the day. What I learned is that many people will have phone issues, but that's why we're here. The management is amazing. The friendly tutorial staff, to help you get started, are very patient and help send you on your way. The hardest part of the job is trying not to lose your patience. Some people call 4-5 times a day, but they're just trying to figure their device out. The most enjoyable part of the job is getting to help everyone with their technology problems.
Pros
Friendly staff
Cons
trying not to scream at the people on the other line
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Happy and productive workplace
Customer Service Representative (Current Employee) –  National Capital Region23 November 2017
Funny workmates. Approachable bosses. Good facilities. I've learned to deal with different kinds of customer through emails. No absenses because attendance is a must.
Pros
Incentive per month
Cons
8 hours
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call centre
Agent (Former Employee) –  Riverview, NB22 November 2017
very good place to work for and would go back if was asked too to go back great people and always had the hours that was given to me or the extra hours i asked for
Pros
great people to work for
Cons
had some health issues was not aware of when left
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Great experience
Customer Service Representative (Current Employee) –  Moncton, NB15 November 2017
This is the perfect part time job, very flexible with school schedule.
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Very low benefits and stressful work culture
Technical support Executive - Software Support (Former Employee) –  Hamilton, ON14 November 2017
Well it was fun working except low salary and stressful work environment. The job was good , salary paid on time but growth opportunities were less.Helping people was great
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good
Bilingual Consumer Support Consultant (Former Employee) –  Mississauga, ON13 November 2017
It was a good company with my first call center experience.
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over worked, no recognition
Customer Service Representative (Former Employee) –  Oshawa, ON9 November 2017
customers can be abusive, backwards reward system, no work-life balance, basically no choice of schedule, just a number, ok benefits, first world sweat shop, little organization and support
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Good for the first few months.
Customer Service Representative (Current Employee) –  Oshawa, ON8 November 2017
management is horrible, crazy hours (only good if you need the money and dont have a social life) friendly co-workers. some nice team leaders. Work is draining though.
Pros
guaranteed hours
Cons
everything else.
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soul sucking
Advisor (Former Employee) –  Oshawa, ON7 November 2017
complete inflexibility with hours and if you have kids you better have a non working spouse to take care of them. none of the supervisors know what there talking about, no courtesy between departments
Cons
cafeteria food was reheated trash from the day before
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do not work here if you have a life
rep (Former Employee) –  Oshawa, ON3 November 2017
no communication between adviors and management
very fast pace and stressful
tls can be rude
the job itself isn't bad at all, the job is quite nice but off the phone it is not
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Good employer, Could'nt see any room for growth.
Volkswagen TDI Settlement Administrator (Current Employee) –  Winnipeg, MB1 November 2017
Working at client end gives freedom to work, Nothing new to learn and to move forward in career. The management is reactive to the business needs. Reasonably good employer though.
Pros
You control your work
Cons
No growth...
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Overall rating

3.3
Based on 3,510 reviews
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Ratings by category

Work/Life Balance
3.2
Salary/Benefits
3.1
Job Security/Advancement
3.1
Management
3.0
Culture
3.2