Customer Service Agent (Current Employee) – Hamilton, ON – 15 August 2018
It's a good company to work for in terms of call center work. Rarely do sales usually the contracts are tech support or inbound customer service. They operate in a legal and healthy workplace environment. I'm not saying it's perfect but they do strive to plan activities each month and occasionally have pizza days, timmies days. You never get yelled at by staff, always conducted professionally. Hardest part of the job is just back to back calls sometimes for weeks before you get a break.
incentives, activities, benefits after 6 months, more after 1 year
On phone agent (Former Employee) – Chatham-Kent, ON – 10 August 2018
This place is not a workplace. They basically use you as a slave don’t pay you on time or correctly wrongfully terminated you when your on a leave of absence for medical reasons. Never answers there phones when you have an issue with pay or with anything to do with your pay. Does not fix your pay until six days later. Does not handle internal problems in a timely manner. Does not efficiently work with there employees to accommodate for anything. Doesn’t provide your schedule correctly either. Would never recommend working here in a million years.
Technical Support Advisor (Former Employee) – Hamilton, ON – 9 August 2018
Staff at Concentric were easy to speak with and to approach. Most of the employees are also very helpful and friendly. The only concerns are the system issues and lack of information sharing, which is standard for any call center in the industry
Sr Management is terrible, no focus on positive work, only focus on negative work
Team Leader (Current Employee) – Chatham-Kent, ON – 9 August 2018
I've worked for Concentrix since 2012, there have been ups and downs. It is always reactive, rarely proactive responses to anything. Sr management rarely gives feedback on positive work, they always highlight the negative. Team Leaders are given more and more and more work with little to no support for the work to be done then are chastised for not getting everything done or for staying late to get the work done.
technical support (Current Employee) – Niagara Falls, ON – 6 August 2018
I'm a current employee and I have been working there for less then a year. I have to say your co-workers are great. but Management needs work. They will look at ANYTHING to get rid of you or use Progressive discipline. If you don't perform to their expectations they'll walk you right out the door. If you need a job just for awhile until you find another that's fine but don't plan on staying long term. There are some long term people there that have been there before it changed hands. They have a class starting every other week so what does that tell you?
no work life balance, management is terrible. they expect too much for so little!
Technical Support Representative (Current Employee) – Hamilton, ON – 4 August 2018
Concentrix is a decent company to work for I have been with them for 3 years and overall am quite pleased with them.
This said the job is not for everyone and one should expect little to no real advancement up the chain of command. Most senior positions are locked in and generally most entrants will spend time on the phone doing shift work and dealing with customers.
This should not sway people from applying to the firm, in fact in the centre I am in we have an excellent management team and very good Team Leads. I suggest doing the research before jumping in. If you are looking to clime the corporate ladder, this is not the place for you.
Good leadership benifits and pay
shift work, low advancement opportunity, and over reach by clients.
So when working at concentrix, you can expect a few things, Air conditioning during the summer, some of the best co-workers you will ever befriend, and customers who make you feel like a champion That being said, the scheduling can be kinda wonky, it is very performance based, there are no favorites. The computers arent the fastest but they do the job fun -Working on complex problems is the funnest part of the job i found Sometimes though i hate the customers you get because they try to deteriorate you from the awesome feelings you get
Team Leader, Customer Service (Former Employee) – Oshawa, ON – 17 July 2018
opportunity for movement through different departments and growth potential. Continuous learning and training potential - great health benefits and other financial bonuses. Overtime is typically available also for increased income.