Concentrix Employee Reviews
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Great Team
Staff (Current Employee) - Belleville, ON - 16 July 2020
Featured review
Concentrix selected this as a representative reviewI have worked for Concentrix now for 2 years and I can honestly say it feels like family! The Senior Management really does care and respect their staff. It isn't the easiest of jobs but it is a worthwhile job that does help give you a sense of accomplishment at the end of the day. There are a few little things that it would be nice to have but you can tell that the engagement team is working on this - they are doing their best to improve engagement within the company. The team of recruiters that they have working there - always know your name and have a genuine interest in your success.
Pros
atmosphere
Cons
benefits could be better
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Great management and support team
Technical Support Advisor, Level 2 (Current Employee) - Dartmouth, NS - 19 May 2022
A great place to work. It can be stressful at times but the management team is very helpful and welcoming. The culture is healthy and they promote from within. Great company to for advancement
Pros
Cash Incentives
Cons
Potentially rotating schedule
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Insights into Concentrix
Areas for improvement
- General feeling of work happiness
- Sense of belonging
- Energizing work tasks
over worked and underpaid
Service Advisor (Former Employee) - Oshawa, ON - 19 May 2022
honestly we are expected to pick up the slack of our co workers, bathroom breaks are timed and you can be coached on them. some departments are commission based which is the only way to get a raise, your just another number there.
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Pas d’avancement sauf pour les amis
Conseillère soutien technique (Current Employee) - Montréal, QC - 18 May 2022
A mon avis j’ai travaillée presque 3 ans dans la compagnie a Montréal et d’après ce que je vois si tu n’est pas amie avec le gérant tu ne peux pas avancer! Les postes sont gérés par des amis et non par des responsables de recrutement. Ils font souvent des changements pas nécessaires, et ils appellent des responsables des États Unis qui ne sont pas bilingues, les horraire changent chaque deux mois et bien sûr on donne des accommodation aux amis seulement les autres auront pas l’horaire qu’ils veulent .
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Fun place to start new
Bingual customer service representative fraud (Former Employee) - Riverview, NB - 16 May 2022
Team leaders are awesome and are always helping you to succeed. Very friendly and family oriented . There is room for advancement for the right candidate
Pros
Free meals on special occassions
Cons
Very high level of calls
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go with the flow
Technical Support (Former Employee) - remote - 14 May 2022
just try to keep up with the workload things may change suddenly. Addition opportunities are a plus and dont let the stress get to you .Enjoy your experience .
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Stressful mentally
CSR - Customer Service Representative (Current Employee) - Montreal, QC - 13 May 2022
Its exciting at first with the job but it later gets mentally stressful. Customers are emotionally abusive and you just have to find a way to deflect the negative energy to ensure you do your best at work.
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Ok for first time workers, don't stay long
Member Services Team (Former Employee) - Oshawa, ON - 12 May 2022
Ok for first-time workers, don't stay long. Long hours, random shifts based on seniority. Back-to-back calls for 9+ hours Awful customers. Tight performance requierments.
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The horror stories are true
Sales Advisor (Former Employee) - Oshawa, ON - 12 May 2022
This is coming from a former highly ranked sales rep from this exact location. They drain you dry and if you’re one of the best they drain you even more, if they see you doing too well they change rules to make receiving a sales bonus next to impossible. The management truly does not care about the employees mental and physical health just about who can make the most money whilst constantly changing the rules to make it next to impossible for them to continue doing so with ignorant restrictions. You bring up any personal health situations and they find a way to quickly dismiss it or flat out say “sorry there’s nothing we can do to really help” and they forget about you again. They also LOVE to smile in your face but behind your back they’re just nonchalant lazy parasites who only show up to work for you know... Keep in mind the turnover is also almost 100% I’m glad this place bought me a car but I needed out. And most important thing, you will be voluntold in to the torturous departments then when you ask about moving to another department or moving up they break the news to you that you’re basically trapped under their rule forever unless you end up making it 5-10 years somehow.
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Fast paced work environment
Customer Service Support – Contact Centre (Former Employee) - Remote - 9 May 2022
Thé recrutement process is not complicated. But once in training you’ll have to learn really fast. You’re working from home and I was on a different time zone so I was starting late and finishing late too.
Pros
Work from home
Cons
Time zone
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Jobs at Concentrix
Okayish job with very stressful environment . Constantly changing mangers and too many random evaluations
Technical Advisor (Current Employee) - Work from Home - 8 May 2022
Constantly changing manager Stressful Too many random evaluations Over worked Very fast paced Some managers are terrible
Pros
Okayish pay
Cons
Constantly changing manager Stressful Too many random evaluations Over worked
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Constant panic attacks
Customer Service Representative (Current Employee) - London, ON - 6 May 2022
Not good for those with mental health concerns. You never stop working and it is extremely stressful. The 3 month training was great but once you are on the floor you are alone for your entire shift every day. Isolating and depressing
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It’s an okay temporary job
Technical Support Advisor (Former Employee) - Halifax, NS - 5 May 2022
Typical call center environment. You start taking calls right after you clock in until you clock out with barely a minute or two to breath in between calls. Training was terrible, I’d say training helped me support around<30% of the calls, I learned how to answer customers on my own (it comes overtime). The only one thing that I really liked about this job is how supportive and understanding my supervisor(s) were.
Pros
Good supervisors who really do everything they can to help you.
Cons
Stressful, insufficient training, unpaid lunch time, rude customers who will keep asking you to transfer them to a different advisor, extremely micromanaging job.
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Difficult place to work
Technical Support (Former Employee) - Winnipeg, MB - 4 May 2022
I got sick working with concentrix, I was constantly bullied by management and customers. I feel worthless while I was working with them. My manager was horrible and clueless. Run as fast as you can
Pros
No pros
Cons
Everything
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Good but stressful
Customer Service Representative (Former Employee) - London, ON - 2 May 2022
I only recommend you take this job if you have no other options, while the day flies by quickly sometimes, customers tend to yell and argue and you're just hired as a punching bag, thats about it
Pros
Wah
Cons
Fast paced /stressful
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Official response from Concentrix
5 May 2022We appreciate this feedback! Thank you for sharing your experience.
Fast paced and stressful workplace
Technical Support (Former Employee) - Toronto, ON - 1 May 2022
Just be on calls all day long with very less appreciation. Even if you perform good enough continuously you don’t get promoted to next level that easily.
Pros
Incentives
Cons
No Appreciation
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Official response from Concentrix
5 May 2022Thank you for this feedback! We would like to learn more about your experience. Please connect with us at cs.na@concentrix.com when you can.
Stressful place to work
Customer Service Specialist (Former Employee) - Niagara Falls, ON - 30 April 2022
Stressful. Customers always abusive but if you have high tolerance you can manage. Difficult to advance to grow career wise. You have to be ready for a bad day everyday. No better days
Pros
Benefits
Cons
No paid time off
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Official response from Concentrix
5 May 2022We appreciate this feedback and would like to learn more of your experience with us. Please connect with us at cs.na@concentrix.com when you can. Thank you!
It's a job
Customer Service Representative/ Program ReadyTrainer (Current Employee) - Oshawa, ON - 30 April 2022
It's a job to get you going to other positions and or other better pay jobs Depending on the the positions you have chosen fo r they can become either very stressful and or okay with no increment of pay
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Official response from Concentrix
5 May 2022We are sad that your experience with us is not going as you expected. We encourage you to connect wit your manager, site leader or People Solutions to see how we can try to get things back on track. Thank you!
Not a great company to work for
Customer Service Representative (Current Employee) - Windsor, ON - 29 April 2022
Honestly the cool thing about them is that they have a sign on bonus, but I should have quit after getting it. There's a reason they have this bonus and it's clearly because management chooses team leads that just don't know how to work with others well. Not all team leads were awful, but the overwhelming majority would tell you what you're doing wrong and stop there, no advice or mentoring to fix the problems, and management just doesn't care.
Pros
Nothing
Cons
Literally everything was awful there
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Underpaid and Overworked
Technical Support Representative (Former Employee) - Belleville, ON - 29 April 2022
Dealing with back-to-back calls, extremely high turnover job, and they refused to recruit new people to help with the call flow. They had every single agent on 44 hours per week, and if there is a slow time the company would offer 1 hour PTO to keep the back to back calls coming in and save the company a small amount of money. It is simply not a good work environment, they are just taking advantage of immigrants who need their PR and working them to the bone. You would work towards a schedule based on your performance goals, which was nice, but 2 weeks later all of your work would be removed because they just reschedule you and erase your progress. Extremely high quality expectations on each call, significant work to do on each call (not difficult, very repetitive and tedious but it does take time and they do not give you time) and not enough time to do it within reasonable time. They give you 19 seconds to finish up extravagant notes and if you are on "after call work" you risk being "flipped" to available when you are not. They will give you additional responsibilities with no increase in pay, and the pay is as little as legally possible.
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Official response from Concentrix
5 May 2022Thank you for this feedback! We would like to understand your experience with us better and ask that you connect with us at cs.na@concentrix.com when you can. Hope to hear from you soon!
Stressful
Technical Support (Former Employee) - Niagara Falls, ON - 28 April 2022
Not advisable for your mental health. My Team leader was outstanding, but the Manager? Nah! I requested for some vacation time cos I was so stress yet they declined it and ask me to quit.
Pros
Work from home
Cons
Management doesn’t care, about the employee’s mental status. They will just refer you to some website to seek help.
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Official response from Concentrix
5 May 2022Thank you for this review! We would like to understand your experience better and ask you to connect with us at cs.na@concentrix.com when you can.
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Ratings by category
3.3 out of 5 stars for Work/Life Balance
3.2 out of 5 stars for Salary/Benefits
3.2 out of 5 stars for Job security/advancement
3.1 out of 5 stars for Management
3.3 out of 5 stars for Culture
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