Do not let the lobby to disceve you (the only decent part of the building); as for the work aspect, I would highly not reccomend this job to anyone. The managers (TL's) are beyond rude and they have a very limited amount of people who they actually like. The training has to be the best part of this job overall, but training does not prepare you for what you will endure on the calls/what you go through every day from rude and obnoxious customers. As for the working enviornment, the washrooms are never clean and have a tendency to smell like cigarettes, carpets have stains on them all throughout the building. Management does not have any regard for their employees, you're required to work a minimum of 13 hours a week (as part-time) spread out however you wish expect that one shift MUST be on a weekend. Everything is timed, including your washroom breaks, calls with customers. The location of the building is not the best either, buses stop running usually at 11 PM, meaning if you dont have a car and miss the bus you're walking home! Overall, this is the worst job I ever had!
Long Hours, Terrible Management