Good if you need something fast
Customer Service Representative (Current Employee) – Hamilton, ON – 17 July 2017
This job isn't for everyone, especially if you're not good on the phone and don't have good communication skills. It's a lot to learn and a major learning curve if you're not a tech savvy person, but I can say it definitely improved my communication skills and phone etiquette. The good thing about this job is that it is a guaranteed 40 hours a week. It's a good alternative to customer service if you don't want to do a physical job where you have to stand for hours. Management seems okay, haven't had a chance to interact much with management. The company seems to hire within and there seems to be lots of room for growth. It's a very down to earth environment and every co-worker I've interacted with has been great. Pretty positive environment for a call center despite some of the high stress calls. Work life balance isn't great - if you don't have good stats you will get stuck working late shifts and won't get your desired days off, usually stuck working weekends. Pay can also be a bit better. Training was good and informative but wasn't geared towards different learning styles. Often the trainers would pick on the people who were quieter and not outgoing which I didn't appreciate, but they prepare you well. Overall, it's decent if you need a job with guaranteed full time hours and able to develop a thick skin when it comes to irate customers.
relaxed environment and dress code, appropriate training time, on going training, room for growth within company, co-workers, nice office environment
high stress at times, weird shifts, never get desired days off, poor work/life balance