TL's need to learn how to treat their staff with respect. Chastising and disciplining them in front of everyone is unacceptable. Taking their mood swings out on the staff is also unacceptable. They have excellent knowledge but after training is finished staff become afraid to ask questions because they don't know if they will be answered or if they will be snapped at. TL's need to treat their staff with the same empathy, care and respect they expect the staff to treat the clients.
Be more flexible and understanding
Better help when a advisor's ride is no longer available because of emergency situation.
Some of the team leads think no end of themselves.Specially the one from South America. She one day even addressed the Principle rep in a very rude and condescending attitude in public. If this is the way she treats her Principle then one can only imagine how she treats the rest of the staff.
If Concentrix wants to improve then they have to start taking action against such people. If they do not then they can keep on training new batches every month.
Moreover there is reason to believe that they fire people before they are eligible for benefits. That may be one of the reasons for this non stop hiring and firing
Treat people not like rats but rather as humans.
Nothing.. they can't really send out the computer much quicker than they already do
Answered - Technical Support Representative (Current Employee) - Peterborough, ON
They need to be empathetic, why go through the stress of hiring, paying for free training then firing people too soon
Answered - chat technical representative (Former Employee) - Niagara Falls, ON
Pay employees slightly more, just so that they really value working at this customer service environment as apposed to others. Everything about the job is good and if people feel like they are being paid relatively well they will be happy.
Answered - Technical Support Representative (Former Employee) - Niagara Falls, ON
Ask about the employee interest
Do not just use the technical person for customer support work
Get some nice project and provide some opportunity to them.
Answered - Technical Support Engineer (Former Employee) - Bangalore
Appreciate your workers more, compensate for the work that is required.
Answered - Trainer (Current Employee) - Riverview, NB