The only way to make this a truly better place to work is to set a way to encourage employees that they are doing a great job, moving on from stressful calls and motivating them to continue to do better and improve on their weaknesses. Offering incentives on a weekly/monthly basis for "agents" most improved or "superstar" status :)
Answered - Customer Service Agent (Former Employee) - Bathurst, NB
Streamline processes more efficiently. Approval chain needs tighter structure with focus on approvals timelines.
Answered - Senior Manager Facilities North America (Former Employee) - Niagara Falls, ON
Get better management
Answered - Guest educator for lululemon (Former Employee) - Toronto, ON