No, they use a blind bidding system that is based on seniority.
Never, its there way or the highway. I tried switching shifts and going through the proper channels, never once got approved for shift switching or flex time. they do not accommodate personal needs, the shift with overtime is expected or they rite you up
Nope. If you don't get the shifts you need to trade with other advisors. You only get accommodation to a shift if you have kids, go to school or are sick/disabled.
Answered - Senior Technical support advisor (Current Employee) - Peterborough, ON
No, the scheduling is a joke. They moved to a 3 month schedule for the advisors which is severely unpopular for a number of reasons. As for the Team Leaders, they have switched the schedule so that every one now has three weeks of day shift followed by three weeks of nights. Not every one got a say in this but they went ahead with it anyway. This 3 week rolling provides major issues for coaching and supporting one's team as half of the team could finish at 4:30 when the team leader is getting in at 3:30pm. If the team leader spends 3 weeks like this out of any given month, they will not meet mandate, not be able to coach back SMARTS, not be able to coach back CSATS effectively, or really do much coaching at all for the day staff. There is also MINIMAL Team Leader coverage on the weekends which opens it up to AUX abuse by the advisors creating a loss of revenue, productivity, utilization and much more.
Answered - Team Leader/Supervisor (Former Employee) - Hamilton, ON
Not at all in any way whatsoever. You dont even get the shift you pick in the shift bid.
Answered - Customer Service Manager (Former Employee) - Riverview, NB
No, the schedule is provided, though you can trade schedules in a system provided.
Answered - Level 1 agent (Current Employee) - Chatham-Kent, ON
The schedule is based on levels of service so it is hard to make your own schedule.
Answered - Technical Advisor (Current Employee) - Toronto, ON
No it changes every 3 weeks to something new
Answered - Customer assistance representative (Current Employee) - Chatham-Kent, ON
Nope, you can't make your own schedule and it is difficult to get desired shifts and days off.
Answered - Customer Service Representative (Current Employee) - Hamilton, ON