IT Field Specialist (Former Employee) – Toronto, ON – 25 July 2013
Warranty Services: Commercial SMB, problem determination, onsite support, parts logistics and exchange Working with ticketing application I had to troubleshoot IT equipment in schools Dispatch Break/Fix Services for desktops, laptops, netbooks and peripherals In charge with IMACs (installs, moves, adds and changes) on a daily basis. New Equipment preparation, hardware setup & installation, disk formatting & cleaning, install boards, memory & peripherals, network setup & connections, disassembly & reconfiguration Installed new OS, software & drivers which were usually predefined images Upgrading hardware or software and scaling systems for expansion Backups and Recovery – Including strategies that fit the realities of the business and help maximize uptime and protect data
Technical Support Analyst (Current Employee) – Mississauga, ON – 7 March 2018
Great place for gaining IT support experience both as a team and as an individual. Can be quite hectic at times but at the end of the day the job is quite manageable and is not one where you are forced to take your work home with you after you are done your shift.