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Complete Merchandising Solutions Employee Reviews for Merchandiser

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Job Title
Merchandiser17 reviews
Location
Canada17 reviews

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2.5Pay & benefits
2.3Job security & advancement
3.2Management
3.6Culture

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Found 17 reviews matching the searchSee all 29 reviews

Very part time

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Overall ok company. I only know my direct supervisor. Never see or hear from anyone else. Job has its challenges… hours are very minimal, hard to find other work to go around it. Don’t get the schedule until a couple days before. Pay is low.
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Official response from Complete Merchandising Solutions

4 November 2022
Thank you for your review. Since our vendors are a 3rd party, we rely on them to provide us with a schedule, which we understand can be frustrating. At CMS we strive to create a culture of recognition and support, and encourage all our employees to give feedback to each other, and to support one another. We hope our employees feel appreciated, and reciprocate these feelings towards one another. Thank you,CMS Human Resources

This company does not pay well. You will be the lowest paid in the garden center

Back breaking work for low low payCMS is responsible for wage fixing with other vendors so that merchandisers get the lowest wage possible. CMS does poor training and absolutely does not care that a merchandiser gets injured.

Pros

You would be better off to work for a different vendor
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Official response from Complete Merchandising Solutions

4 August 2023
Thank you for your feedback. We are disappointed to read this though, as the wage fixing simply isn’t true. We value all of our employees, and follow up on all incidents or injuries to ensure our employees receive the support they need, and offer modified duties where applicable. We strive to ensure our reps are properly trained, especially on safety practices. We have also recently increased our wage for permanent merchandisers. Thank you, CMS Human Resources

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Overall a great place to work

My experience with CMS has been a positive one. My manager has been very helpful and the position allows me to be flexible with my time. The tasks are simple and straight forward and can be easily managed within my own schedule.
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Official response from Complete Merchandising Solutions

16 September 2022
Thank you for your positive feedback. At Complete Merchandising Solutions we strive to give employees the ability to work independently, and have a schedule that allows for work-life balance. We appreciate your comments and are happy you are enjoying your time with us. Thank you, CMS Human Resources 

Great place to work

Great place to work. Very flexible schedules and hours. Pay is very fair. You get to work outside in the spring and summer! The actual work is fun. Merchandising the plants and taking care of them. Great people on your team and the managers are awesome as well!
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Official response from Complete Merchandising Solutions

19 July 2022
Thank you for your positive comments. We believe our employees come first, and we like to ensure they are given enough flexibility in their schedules as well as enough pay for their work. We put our employee satisfaction as a priority, and your review affirms the hard work we contribute daily. Thank you, CMS Human Resources

Worst Workplace I have ever seen

CMS lied about the job being a permanent position even though I asked multiple times and it was in the job listing and my contract that it was permanent! then HR tried to gaslight me into believing that I was the one who was mistaken, but they only corrected the "miscommunication" after the busy season was over and didn't matter if I quit or not.The pay is a little over minimum wage and not worth it, other merchandising jobs pay more than that. They also provide no uniform or equipment, such as gloves, while other companies I saw provided their employees with those things.They are also quick to point out every small mistake or issue but they will never point out the things you do right.The schedule is given the day before and you are expected to check your email constantly, supervisors also talk behind everyones.Walmart employees are really mean too, and they don't care.I was told they had trouble hiring while I worked there, I now know why. It's not worth the stress or anxiety they cause.
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Official response from Complete Merchandising Solutions

14 July 2022
Thank you for your feedback. I would first like to address your comment about the job being a permanent position. We do not provide contracts to seasonal employees and there is no mention of these jobs being permanent in our new hire paperwork. Positions are listed as either seasonal or permanent in each location-specific job posting.To address your comment about income, our wages are above minimum wage, and we have worked to further increase these wages recently due to cost of living increases.We are continuously working with our vendors to get schedules to our employees as soon as possible. Since our vendors decide when their deliveries are, we rely on them to figure out schedules for our employees. This is again store-specific and not ideal for everyone.As well, like most companies, we experienced staffing shortages due to world issues as well as COVID-19. Unfortunately this is something out of our control.At CMS we strive to create a culture of recognition and support, and encourage all our employees to give feedback to each other, and to support one another. We hope our employees feel appreciated, and reciprocate these feelings towards one another. Thank you, CMS Human Resources

Insights into Complete Merchandising Solutions

Based on 16 survey responses
What people like
  • Time and location flexibility
  • Clear sense of purpose
  • Inclusive work environment
Areas for improvement
  • Fair pay for job
  • Sense of belonging

Engaging and Active, but very little pay.

Interesting and engaging work. Not overwhelming since there’s no time restraints and you can really go at your own pace. If you enjoy being independent and doing little tasks with plants, it’s pretty good. I don’t think the pay is nearly enough for the amount of physical labour you’re required to do though.No small talk or costumer service which is pretty nice. Everyone who works here is laid back and kind so you’ll probably make a couple friends! Management is kind of strange, you usually only get your schedule a day in advance and you have to do your own time sheet (which isn’t much work but it is work)
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Official response from Complete Merchandising Solutions

31 May 2022
Thank you for taking the time to leave your review. We are so glad you had such a positive experience working with us. To address your concern, we have recently increased our employee wages to ensure our workers are being paid fairly for their work. If you have any questions or comments, please feel free to contact us. Thank you, CMS Human Resources

The best

One of the best work experiences ever. They offer above minimum wage. Super flexible and easy going, mostly independent. Simple job, love taking care of plants and organizing the space to make everything presentable. Working with supportive and laid back people. Management with schedule can be last minute, but is predictable and flexible. Hours and days can depend on you. Great as a part time job.
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Official response from Complete Merchandising Solutions

31 May 2022
Thank you for taking the time to leave your review. We are so glad you had such a positive experience working with us. Our employee satisfaction is extremely important, and we are so glad you had such an amazing work experience. If you have any questions or comments, please feel free to contact us. Thank you, CMS Human Resources

Interesting and challenging work

Interesting, independent work with plants. Follow plan lay out but room for design area within plan and floor space, requires your own decision making in coorperation with Home Depot and employer. Rewarding work if you like working with plants.
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Official response from Complete Merchandising Solutions

31 May 2022
Thank you for your excellent review. We're thrilled you loved your experience, and we'll be sure to pass along your kind words. We put our employee satisfaction as a priority, and your review affirms the hard work we contribute daily. Thank you, CMS Human Resources

Horrible hours and even worse pay.

Scheduling nightmare working there, no heads up on hours/shifts, your making below minimum wage if you are driving your own vehicle to multiple stores and need to report unnecessary tasks constantly on your phone. i would recommend this job to a 13 year old, not someone looking for a career.

Pros

none.

Cons

horrible pay, annoying customers.
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Official response from Complete Merchandising Solutions

31 May 2022
Thank you for sharing your feedback with us. We’re sorry your experience didn’t match your expectations. Here at Complete Merchandising Solutions we want our employees to have a positive experience, and enjoy their work. We have addressed your concerns, and have increased our wages, as well as decreased the amount of locations employees are traveling to. Since our vendors are a 3rd party, we rely on them to provide us with a schedule, which we understand can be frustrating. Please feel free to reach out with any further concerns, or suggestions. Thank you, CMS Human Resources

Extremely nice people to work with

I was really excited to start working here but once you realize just how little the pay is and how hard they work you its not worth it at all. They should be paying at least 20$ an hour with the amount of physical labor and strength you need for the job. Not to mention the scheduling is a complete mess they don't give you your schedule until the Sunday before the week you're working so literally one day notice for your shift. Also you have to do your own timesheet and payroll and fill out so many columns and take so many pictures and upload them to the company app of what you do every day because you work alone and NO ONE is ever around. The people that you work with at home depot are amazing, and the supervisor is really great, but that's about the only good things. Don't waste your time you'll get nowhere.

Pros

Nice people

Cons

Terrible pay, to much travel, horrible scheduling, too much hard work for no money.
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Official response from Complete Merchandising Solutions

31 May 2022
Thank you for sharing your feedback with us. We’re sorry your experience didn’t match your expectations. Here at Complete Merchandising Solutions we want our employees to have a positive experience, and enjoy their work. We have addressed your concerns, and have increased our wages, as well as improved our interview process to ensure a proper fit. Since our vendors are a 3rd party, we rely on them to provide us with a schedule, which we understand can be frustrating. Please feel free to reach out with any further concerns, or suggestions. Thank you, CMS Human Resources

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Productive and a fun seasonal job

I enjoyed the physical aspect of the job and being able to work outside. Yes it is hard work, but I prefer that to sitting at a desk. My Supervisor would tell me that she appreciated my hard work and dedication. I also enjoyed learning about various plants and trying to help customers when I could. Overall, I would recommend this as a seasonal job and hope to return next Spring.
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Official response from Complete Merchandising Solutions

31 May 2022
Thank you for leaving us such a positive review. Our employees are one of our top priorities, and ensuring our employees are helped when needed is essential. We are so grateful for your kind words!Thank you, CMS Human Resources

Fun job however the pay and management are horrible

The actual job is great, I found setting up beautiful plant displays and helping customers choose was quite rewarding. In addition, the employees overall at Home Depot are really fun and very helpful. The pay however is ridiculous for the amount of work involved and heavy lifting. The deliveries are generally always late, sometimes even by many hours. If you don't have to ever work with the owner then the actual job is fun. They also cut hours without notice and over the winter expect even less. If you don't need a lot of money, like plants and need the exercise then this would be a good fit, otherwise avoid entirely!
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Official response from Complete Merchandising Solutions

31 May 2022
We are very sorry to hear you had a frustrating experience, but we really appreciate you bringing this to our attention. To address your concerns, we have increased our employee wages to ensure our employees are being paid fairly for their work. In terms of the deliveries, our vendors are a 3rd party, and we rely on them to provide us with a schedule, which we have no control over. Additionally, since we merchandise plants, the amount of work can vary from season to season, which may mean slower days. We are glad you had fun while working, and were able to learn about plants and their displays. Please feel free to reach out with any further concerns or suggestions. Thank you, CMS Human Resources

Wasn't worth it.

Pros + Working outside + Some of the people are pretty cool Cons - Lack of scheduling in part to poor management, size of company compared to managers, and getting dicked around by suppliers - Lack of communication on what is expected to be done. -Merchandise locations may fight you over what they want done, but most stores are accommodating if it was needed. - May get fired without any communication beforehand if you're not perceived as doing the expected. -Minimum wage pay for work that's worth more. -False hiring pretense. I was working more locations as well as more sporadic, and not as many hours as I was told when I agreed during the hiring interview. -Lots of travel for little work.
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Official response from Complete Merchandising Solutions

31 May 2022
Thank you for taking the time to leave your comments. We are very sorry you had a bad experience at Complete Merchandising Solutions. To address your concerns, we have increased employee wages to ensure employees are paid fairly for their work. Additionally we have decreased the amount of locations employees travel to, in order to limit driving time and gas prices. Since our vendors are a 3rd party, we rely on them to provide us with a schedule, which we understand can be frustrating. Our employee satisfaction is very important to us, and ensuring our employees are doing their best work is critical. Thank you for your review, if you have any suggestions or comments, please feel free to contact us.Thank you, CMS Human Resources

Fun Summer Job

Great place to work for the summer. Very heavy work load, first experience working with customers one on one. Rewarding experience. There was availability to work through the fall months, however not as many hours available.
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Official response from Complete Merchandising Solutions

31 May 2022
Thank you for taking the time to leave your comments. We are glad you enjoyed your time working for us in the summer. At CMS we merchandise plants and live goods, which can be quite heavy. To compensate for our employees' hard work, we have increased wages to ensure our employees are paid fairly for their work. Additionally, due to our merchandise being more seasonal based, our hours decline in the winter months, however they pick up again in the spring months. We are glad you had such a positive experience with us, and wish you all the best . Please feel free to reach out if you have any more comments, questions, or concerns.Thank you, CMS Human Resources

Good part time work if you enjoy plants

I enjoyed this position. The assisgned Supervisor was pleasant and empathetic to difficult situations. Sometimes Walmart Management were difficult and not understanding the programme. There were often large shipments that were difficult to merchandise due to floor allocations. Proper plant maintenance was sometimes difficult due to lack of water access. Some days the time allowance to complete tasks were unreasonable. CMS was efficient at processing pay.

Cons

Unrealistic time frames for large shipments
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Official response from Complete Merchandising Solutions

31 May 2022
Thank you for taking the time to leave your review. We appreciate your feedback about your supervisor, and will be sure to pass this positive review along. To address your concerns, we have decreased the amount of locations our employees have to travel to, allowing for more time to be spent at the designated location. Additionally, we have spoken with our vendors, to ensure there is proper space for our merchandise with the proper floor allocations, as well as proper water access. We are glad you had such a positive experience with us. Please feel free to contact us if you have any more comments or suggestions.Thank you, CMS Human Resources

Good first job oppurtunity

Helps develop important workplace skills. Merchandised product in garden centre. Tough job, out in the sun mostly. Met some very hardworking people with cool personalities. Hardest part was being left alone to complete majority of the work. Very little room to move up in the company, mainly just a laborer that does heavy lifting for them.

Pros

minimum wage

Cons

long shifts in the sun, lack of teamwork
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Official response from Complete Merchandising Solutions

31 May 2022
Thank you for your review, we really appreciate you taking the time to share your experience with us. To address your concerns, we have decreased the amount of locations supervisors travel to, which will help ensure our merchandisers are able to get the help they need, when they need it. Please feel free to reach out with any further concerns or suggestions.Thank you, CMS Human Resources

Great place to work

Great place to work. Learn to engage in customer service. Learn a lot about plants, gardening and botany. Opportunity to learn from and meet great people. Schedule is incredibly flexible, as long as you are around for deliveries. Physical job, keeps you moving.

Pros

Flexible Schedule

Cons

Sometimes overwhelming work (not too often though, mostly summer)
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Official response from Complete Merchandising Solutions

31 May 2022
Thank you for your positive response. We are glad you enjoyed your time as an employee of CMS, and were able to learn customer service skills, as well as learn about plants and gardening. We appreciate your feedback, and are glad you had such a positive experience with us. Please feel free to contact us if you have any more comments or concerns.Thank you, CMS Human Resources
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Merchandiser at Complete Merchandising Solutions

Estimated salary
$16.52 per hour
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Overall rating

Based on 29 reviews

Ratings by category

3.5 out of 5 stars for Work/Life Balance
2.5 out of 5 stars for Salary/Benefits
2.3 out of 5 stars for Job security/advancement
3.2 out of 5 stars for Management
3.6 out of 5 stars for Culture

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