Working at Commercial Credit Adjusters Ltd: Employee Reviews

4.0

Okay

Collections Officer (Former Employee) – Edmonton, AB – 6 November 2018

Worked there for almost three months. Honestly the environment was pretty good.

My day was about mostly leaving msgs amd then getting to talk to a few people that answered their phones. However, despite my call audits being good , I still was not reaching my targets, so i decided it wasn't for me and left.

The target structure was totally different to what I was told when I was interviewed.

I was not a huge fan of the top manager in the office, she uses the word "subordinate" to refer to the other employees. To remind us that we rank very low.

No free coffee. 😔
You have to work one Saturday a month.4hr shift

Pros

Set hours, early clock out fridays

Cons

No free coffee or snacks ever

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3.0

Great place to work with great people and great management

Collections Officer (Former Employee) – Winnipeg, MB – 1 September 2018

Repetitive work, calling the same debtor every day, however, you learn about credit and the importance of it. Great way to avoid the same mistakes that people that ended up in collections did. Ones a week everyone would gather up together and will recognize the achievements of others. The hardest part of the job is listening to the debtor's stories and how they ended up there.

Pros

Commission, some managers are very great

Cons

Work life balance, very little room for advancement

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1.0

Coworkers great, management/HR awful

Contact Agent (Former Employee) – Winnipeg, MB – 23 August 2018

Great coworkers made it tolerable for a few months, but dealing with closed minded management was painful. Unapproachable, indiscreet HR staff made bringing up issues a huge waste of time.

Pros

Coworkers, decent pay

Cons

Managers too young and inexperienced, HR unapproachable

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5.0

Awesome

Collections Officer (Current Employee) – Winnipeg, MB – 30 July 2018

I love to work here but I am looking a job for more good salary otherwise environment and training and work is really awesome and they welcome to every competent person...

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1.0

Horrible management. Horrible training!!

Collections Officer (Former Employee) – Edmonton, AB – 4 July 2018

I worked here and it was horrible! Management has no clue how to motivate staff. A lot of double standards. The turn over is high, everyone that was hired when I started have since quit. Be weary of this company!!

Pros

None

Cons

Management

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4.0

good place to work with health and dental benefits

Bill Collection Specialist (Former Employee) – Winnipeg, MB – 8 May 2018

Commercial credit Adjusters was a good place to work although located downtown with no access to parking unless you want to spend half your paycheck with downtown parking prices to drive to work. What I liked about working for Commercial Credit adjusters is they do have monthly goals and targets to keep you motivated but it is not a high pressure environment They have great health benefits and the management is good and easily approachable. Overall I would say Commercial Credit adjusters is a good place to work although the pay is a bit low.

Pros

benefits

Cons

downtown location no parking

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4.0

Overall - not bad

Trace Investigator (Current Employee) – Winnipeg, MB – 17 March 2018

All i can say is, the company is very good for starters like me or people starting a career. People are friendly and helpful but some techniques will not be given to you by a coworker, you need to study the job your own. Some of the new employees just quits because they cant understand the job that quick.

This is a collection agency and you can earn as much as you can if you know what you are doing .

They offer basic salary only but this is okay if you can have your commission - bad if not.

Pros

Fix schedule and friendly environment

Cons

No Free Lunch, No annual increase

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5.0

Summary

Collections Officer (Current Employee) – Winnipeg, MB – 19 November 2017

Work is fine - you just have to be patient enough to the portfolios given to you. Would suggest that target should be considered based on the average collections of employees considering the type and age of the portfolios.

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3.0

Good Salary but not much opportunity for growth.

Collector (Former Employee) – Winnipeg, MB – 4 July 2017

A very competitive and fact paced environment, one will always have to struggle here. Most people hang up on collectors after hearing the reason for the call or assumes it to be a scam therefore very hard to get hold of debtors.

Pros

Good salary, bonuses

Cons

too many to list.

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3.0

Management

Collection Unit Manager (Current Employee) – Winnipeg, MB – 12 June 2017

I have gained a lot of knowledge working with CCA, from collection to management. The most enjoyable part is the staff I work with. There are days where it can be extremely stressful and long hours.

Pros

early go homes and incentives

Cons

communication throughout the company

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3.0

Fair

Bilingual Collection Agent (Former Employee) – Edmonton, AB – 24 November 2016

It's a hard business, but they do their best to make it enjoyable. Very professional management, and they train their staff well. f you can make it past your first 6 months there, you'll be fine.

Pros

Lots of bonuses, incentives

Cons

Very results-oriented, and goal based. The pressure's always on to collect, and can be very stressful. Month end is always a hellish day.

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3.0

Work place is formal and productive

Collection Officer (Former Employee) – Winnipeg, MB – 27 April 2016

Fun and friendly work place. The company has nice schedule and full hours. Company pays $15 per hour which was pretty good. Also offers good commission. People are friendly but its a commission based job so there is a competition works amongst co workers. Overall its a good company to work.

Pros

Train properly

Cons

Company do not gives future refference

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5.0

Great Agency

QUALITY ASSURANCE AUDITOR (Current Employee) – Winnipeg – 1 March 2016

Great agency to work for, great people to work with. They really try to make everyone happy and acknowledge the hard work of each individual.

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5.0

Fast pace, stressful, productive

Collection Officer (Former Employee) – Winnipeg, MB – 27 January 2016

- A typical day would be to come in respond to emails, call your inventory of clients, keep track of payments

- I learned time management

- Management here was very strict, always helpful,

- Co-workers in general were great and helpful, there was so many you never got a chance to know them all.

- The hardest part of this job is the job itself

- The most enjoyable part of the job was solving peoples problems and giving them the sense of relief

Pros

discount on bus pass, medical benifits

Cons

high stress

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4.0

Great and fun company to work for

Skip Tracer (Former Employee) – Winnipeg, MB – 6 August 2015

-Great and fun company to work for.
-working under multi-task and high pressure environment
-To locate individuals or company, who are currently unknown or require conformation, through various investigative techniques

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3.0

Friendly

Recovery Officer (Former Employee) – Edmonton, AB – 17 June 2015

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.

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3.0

Fast paced enviroment

Unit Manager (Current Employee) – Winnipeg Manitoba – 30 July 2014

Both employments are great places to work and it was a great opportunity to work for both companies

Pros

Fast paced

Cons

Fast

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3.0

Great Company to work for

Collector (Current Employee) – Winnipeg, MB – 8 March 2014

Great company to work for. My days consists of contacting debtors and demanding paymnet on behalf of our clients. Can be stressful as I deal with uncooperative people 90% of the time. Have tight deadline to meet at times, however never take work home with me.

Management is amazing. Always willing to listen.

The best part of my job is ensuring I meet the requirements set upon me in a timely manner and turning that 1 uncooperative person into working with me.

Pros

Great benefits

Cons

No RRSP matching, have to wait full 12 months to be eligible for holidays although there for 1.5 years.

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3.0

Perfomanced based work place

Collections Officer (Former Employee) – Winnipeg, MB – 12 March 2013

My day consisted around inbound and outbound calls, calling over 100 customers a day trying to provide information as well as instructions to bring their deliquient accounts up to date.
I've learned to work efficiently and utilize my time wisely to get my work done in a timely matter. To exceed deadlines and achieve goals on a monthly basis.
My management team was very supportive as well as very firm in providing us with tools to better us as an employee. We were micro managed weekly to insure that we hit target as an individual and as a team.
My co-workers were as such good influence in my career for they were always willing to push and to elevate my performance as an individual.
The hardest part of my job was sitting at my desk for long periods of time without having any contact with any customers.
The most enjoyable part to my day was interacting with fellow employees exchanging certain tactics and ways to handle customers in a professional and effective manner,

Pros

monthly incentives (vacations, mastercards, bonus)

Cons

1 dimensional position no room to evolve as an employee

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