Should you take this job, you'll be told it's fun, you're part of a team environment and everyone is like family. Before you even take your first call, you'll have been lied to three times.
In truth, nobody is on a "team" no more than the same people are staying at the same hotel are on a team, nobody has fun here while on the clock WHERE EVEN SOFTLY WHISTLING ISN'T ALLOWED, everybody makes fun of everybody else ESPECIALLY if you're new and you'll have little time to chat, talk or even so much as sneeze without getting negative attention from middle management.
Much of your time will be spent taking non-calls and leaving messages. about 5% is the actual job of trying to negotiate payment with debtors. The remaining 70% is putting up with passive-aggressive senior employees, big brother-level surveillance of your pc and dealing with reprimands and frequent meetings for not at all meeting the high expectations of upper management. In the time I was there, I was one of six employees hired.
The original crew of new is now down to 2. This high turnover is due to little leeway on the job, a toxic work culture and the stringent management team that causes more problems than it solves. Even if you're desperate, wait it out and work somewhere else where people are treated like people and you don't have to deal with big brother literally looking over your shoulder.
Passive aggressive coworkers, Iron fisted management, dishonest hiring process, no fun AT ALL, coffee isn't even free