Front Desk Supervisor (Former Employee) – Madison, WI – 29 January 2014
It is difficult to describe my job in a sentence or two, what an front office clerk does. My duties may varied by employer and by level of my experience. It even changed from day to day depending on my employer's needs. An office clerk may do any or all of a variety of tasks including filing, answering phones, entering data, scheduling appointments, typing correspondence, proofreading documents, running errands and handling mail, to name but a few. As a front office supervisor, I assume a lot of responsibilities which included working whenever one of the front desk clerks called off, training of all front desk staff, scheduling and making sure that we stay within the required monthly budget. Working in the hospitality industry can be both fun and stressful. You encounter different personalities. From the real nice individual to the really demanding ones. The key to really be successful in my job is to listen, understand and resolve the situation to the guest satisfaction without any confrontations. The best part of working in my industry is meeting new and fresh faces every day and being able to brush up on my languages.
Guest Services Agent (Former Employee) – London, ON – 18 April 2018
It is a good school for people without experience, so they can learn and get an insight of the industry, however management was poor. The hardest part of the job was having to work Christmas days where many arrivals had to call to cancel their reservations due to weather conditions so in many occasions I found myself siting in front of the computer or walking around feeling useless.