Guest Services Representative (Former Employee) – Waterloo, ON – 30 January 2014
• Checking guests in & out of the hotel • Handling cash float • Posting accurate charges on guests' account • Handling guest complaints and concerns • Providing information to guests about hotel & location • Able to use the multi-line phone to book reservations/answering guests' questions • Balancing cash, balance sheets & cash reports
Other Comfort Inn by Choice Hotels Employee Reviews
Job Work/Life Balance
Started out great, until the new owner took over.
Maintenance (Former Employee) – Midland, ON – 14 May 2018
Working here, I was tasked with cleaning, luggage handling for large groups and occasionally helping the maintenance worker. I quite enjoyed my time here, until the new owner came in and forced many people to quit (luckily I was gone days before he took over, but I used to go there to visit family who worked there). The owner was very unpleasant to his employees, and had actually made a few of them cry. Needless to say, when he took over most people left.
Friendly staff, guests leave tips
New owner was extremely intolerable, no job security