Comfort Inn by Choice Hotels Employee Review

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Positive Environment
Guest Services Representative (Former Employee) –  Waterloo, ON30 January 2014
• Checking guests in & out of the hotel
• Handling cash float
• Posting accurate charges on guests' account
• Handling guest complaints and concerns
• Providing information to guests about hotel & location
• Able to use the multi-line phone to book reservations/answering guests' questions
• Balancing cash, balance sheets & cash reports
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Started out great, until the new owner took over.
Maintenance (Former Employee) –  Midland, ON14 May 2018
Working here, I was tasked with cleaning, luggage handling for large groups and occasionally helping the maintenance worker. I quite enjoyed my time here, until the new owner came in and forced many people to quit (luckily I was gone days before he took over, but I used to go there to visit family who worked there). The owner was very unpleasant to his employees, and had actually made a few of them cry. Needless to say, when he took over most people left.
Pros
Friendly staff, guests leave tips
Cons
New owner was extremely intolerable, no job security
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Best job ever!
front dest - housekeeping (Current Employee) –  lavista nebraksa7 May 2018
I love everything about working here because we are a family and love each other! My bosses rock, co-workers are irreplaceable and owner is awesome!!
Pros
Management, Co-Workers, scheduling, food, breaks, hot tub and all the free coffee and lemon water you can drink all day everyday & i love the guest!
Cons
no health insurance but that just keeps us eating and living a healthy lifestyle!
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Overall rating

3.6
Based on 3,136 reviews
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Ratings by category

3.5Work/Life Balance
2.8Salary/Benefits
3.0Job Security/Advancement
3.3Management
3.4Culture