Cogeco Employee Reviews

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3.5Work-Life Balance

3.5Pay & Benefits

3.2Job Security & Advancement

3.4Management

3.6Culture

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5.0

A typical day

Telecommunication Engineer Intern (Former Employee) – Montréal, QC – 12 December 2018

A typical day at work consisted of me assisting a manager and learning from him what a high ranking product manager does into a big telecommunication company.

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5.0

Awesome place to work at

Tier 1 Technical Support (Current Employee) – Burlington, ON – 19 January 2019

a good place to learn and grow, the supervisor in the team are experienced and are there to assist us in the time of need. and they are always pushing for the bes

Pros

benefits, work life

Cons

rotational shift

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4.0

bon salaire et conditions de travail bonne mais impossible d'avoir vie de famille stable

Conseillère Soutien Technique (Current Employee) – Trois-Rivières, QC – 6 December 2018

l'employeur offre plusieurs avantages comme des jours fériés , maladies .

Les horaires sont horribles... Plusieurs personnes y travaillent depuis 10 ans déjà et terminent les soirsde semaines à 22h-23h00..

difficile d'avoir congé les week-ends .....

Pros

Excellent salaires, bons avantages sociaux

Cons

Stabilité d'horaire.

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5.0

Equipe motivante

Service à la clientèle (Former Employee) – Montréal, QC – 20 December 2018

super equipe de travail, superviseurs vraiment attentionnees

Pros

Pauses payees

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1.0

Worst company every

Sales Representative (Current Employee) – Burlington, ON – 30 November 2018

Management is a joke here. It's all about hierachy and less about substance. No decisions are made with long term impacts in mind. They constantly just react to all the problems they cause with their bad decisions. They went with a new billing system provider which resulted in people's services being 'lost'. It's a certainty that the upper execs take kickbacks from the vendors. It's a culture of scare and destroy if you dare to say something 'against the party line'. Avoid at all costs.

Pros

Discounted services

Cons

No upper management competency; fearful environment

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5.0

Une entreprise où il fait bon travailler

Analyste programmeur (Current Employee) – Montréal, QC – 1 October 2018

Une entreprise où il fait bon travailler. La compagnie est très orientée service à la clientèle et sécurité de l'emploi.

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4.0

Amitié

Recherchiste (Former Employee) – Gatineau, QC – 21 August 2018

Une très bonne école. Cependant, c'est par amitié que j'ai accepté le poste. La courbe d'apprentissage d'un milieu nouveau pour moi a été toute une expérience.

Pros

apprentissage

Cons

Amitié

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4.0

Good place to work

Java Developer (Former Employee) – CA – 8 May 2018

Fast-paced environment, people are friendly and they always are willing to help you.
Agile methodology is used in a efficient way for the software deliverables.
The sprint finish with a demo to the product owner and the team receives feedback for the work done in the iteration.

Pros

Good implementation of Scrum methodology, friendly work environment

Cons

compensation is not so good

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5.0

Excellent!

Customer Service (Current Employee) – Burlington, ON – 14 April 2018

Great place to work for! Supervisors are amazing and flexible. People are treated with respect. I enjoyed my experience working for such an amazing company.

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5.0

Fun job with fun people

Camera Operator (Current Employee) – Georgetown, ON – 13 March 2018

this job is incredibly fun because you learn something new every day and are around fun people every day. The Managers are great and extremely nice and give you a chance to help with something new every time they can.

Pros

Free dinner

Cons

Shifts may last longer than expected

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5.0

Great place to work

Account Executive (Former Employee) – Burlington, ON – 20 December 2017

Great company with strong back bone. This company was the pillar of my sales career and I owe all of my hands on training to my first sales role at Cogeco.

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5.0

Environnement productif

Animatrice, chargée de projet et recherchiste (Former Employee) – Saint-Jérôme, QC – 23 July 2017

En tant que recherchiste, animatrice et chargée de projets d'émissions spéciales c'est un métier sur lequel il ne faut pas compter ses heures. Toujours être à l'affût des nouvelles informations culturelles, politique, sportives, générales. Gérer les informations et préparer un plan de diffusion au quotidien avec une équipe formidable. Quel agréable tâche !

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4.0

Bon environnement de travail,

Conseillère au service à la clientele (Former Employee) – Montréal, QC – 8 February 2017

Bonne entente avec les collègues
Possibilité de communiquer facilement avec les supérieurs

Pros

Belle ambiance de travail

Cons

Assurances non disponibles

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3.0

Avis modéré

Réceptionniste bilingue (Former Employee) – Montréal, QC – 27 March 2017

Mon avis est modéré concernant la société Cogeco..

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4.0

Productive and friendly workplace

Call Centre Representative (Former Employee) – Barrie, ON – 2 March 2017

Most days were the same, occasionally you'd get a long, or difficult call. I learned a lot about how those types of services work and how to go about calling into service company s, also i learned how to talk on the phone as I used to dislike phone calls. The hardest part of the job was getting a call about something you've never done before and having to get help or figure it out without the customer becoming irate. the most enjoyable part was probably the people, between nice customers you meet over the phone and the people you worked with it was normally a very pleasant environment.

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3.0

Decent place to work

Bilingual Sales and Service Representative (Former Employee) – Burlington, ON – 29 April 2016

You have to answer lots of calls
The supervisors are very helpful and friendly
The hours are not stable so you could start at 7 one week and 1 the next

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2.0

cool perks

Sales Representative (Former Employee) – Kingston, ON – 2 March 2017

typical place to work, sales targets weekly, monthly, etc. Cool perks for working there, lots of customers all the time. Some dead periods but you get to watch tv!

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1.0

You aren't a person there, you're a number... Worst Employer

Technical Support Representative (Former Employee) – Burlington, ON – 14 October 2014

Lots of dsigruntled customer's to deal with. You have to make AHT goals of 6 minutes/call or the management will harass you. And when they eventually do fire you, you can count on no severance pay at all. The Managers only cover their own backsides there. When you are reviewed each year, the have a lofty mathematical equation to determine if you get a raise or bonus each year. How impersonal...

I can't believe I worked there for so long.

Now they pay people there $13/hr, I started at 15.50 and is still was not worth even when I made $18/hr.

Pros

None

Cons

Everything above and more.

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3.0

Telecom support

Customer Service Representative (Former Employee) – Burlington, ON – 11 January 2016

Good place to start and move up the ladder.
Can be challenging, especially during evening times.
Shifts are difficult at times, but gradually gets used to it.

Pros

discounted cable services

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4.0

If you like sales...this is the place for you!

Customer Service Representative (Former Employee) – Burlington, ON – 17 September 2012

Provided lots of training and coaching prior to starting 'on the floor' answering phones.
It's a good starting wage for little education needed, however some supervisors were not all that bright or professional.
Not a job for someone who doesn't like every second of their work day planned for you, there is a high level of quality control so lots of room for error. Supervisors give a lot of feedback, so you know when you have done something wrong.

There were lots of incentives for hitting sales targets and a generally high morale for a call centre. Not the job for me, but I would recommend to others who enjoy sales and talking on the phone.

Pros

good wage, benefits, fair schedules

Cons

repetitive tasks, boring, no freedom

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