Cloud5 Communications
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Cloud5 Communications Employee Reviews

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Location
Canada29 reviews
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2.0
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We all need a pay cheque
Fast Paced, Lots of Multi-Tasking, Shifts Based on Shift Bid (seniority and skills) - Its a job, a call center job and it can pay well.....
The only issues on the company are that the management will say they are all about the employee and the employee needs, yet the employee and the needs seems to be the least important topic brought to the table when the time comes for discussion on what can be done to better make improvements within mangement and the company itself
Pros
Home Agents - Can work from home if skilled enough
Cons
Management needs to take supervisory refresher courses
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4.0
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Good
Good place very compatible and high pressure . Constant learning. People are great. Very elite class of customer yiu deal with. Must enjoy travelling and solving real travel issues
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1.0
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Can Be a rewarding job
Learned the details in the travel industry. It is not an easy job and attention to detail is required. It can be a high stress environment. It can use some refinements.
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3.0
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Fun work place
Fun work place, and lots of great opportunities to learn about the world and the travel industry. But this is a very high stress job that is not for everyone.
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1.0
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Horrible
Horrible work environment do not work here, unless is necessary. Terrible management.
0 Communication. Worst place I’ve ever work at. Stay away. Stay away.
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1.0
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they are a joke
oromocto center is a flipin joke. they pretend to care about u until ur done training then manager and the rest of management pick favorites and belittles your mental health,they treat ypu horribly over everything and they dont work with u on hours at all
Pros
benfits
Cons
everything else
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3.0
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Terminated without cause.
Worked there for almost 8yrs. Developed curriculum and training material. Terminated 'without cause' with no warning a few months after being told that the plan was to keep me on until retirement.
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3.0
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Stressful and competitive.
They do not offer a good work life balance. Very competitve for schedule bidding based on some uncontrollable stats. The management team is pretty good and try to make work fun. Difficult customers make it a very stressful environment
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1.0
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Not worth the money
Pay was good but management was horrible ... You didn’t get a choice if there was over time you had to work it ... No matter the reason you can’t make it to work it affects your score & you shift bid ... if you can’t work the hours they give you they don’t care . There not understandable & Management was rude.... I wasn’t taught had the stuff I should have been educated and they make you jump back from system to system which is hard to do
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3.0
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Stable Employment, Uninspiring for Advancement
PROS:
I work at the Saint John location. The environment is calm and welcoming. The job as far as to a Call Center is a decent job.


There is an active Social Committee that attempts to keep regular events going for the employees. Also, the people that operate the Committee seem to take a genuine interest in what they do.


The Pay Rate and Benefits are among the highest in the Saint John area (When it comes to Call Centers) Offering decent bonuses as well (Though can be difficult to obtain and are often very delayed)


Scheduling is well done and Fairly calculated. There seems to be no bias or favoritism played when this is done. As well the shifts are good shifts. Offering plenty of variety for all styles of life. With a wider variety on the horizon.


CONS:

Management is lacking at least when it comes to being a basic agent. They promote individuals who excel at the Job itself rather than focusing on those who have Leadership capabilities (Proverbial "Yes Men" seem to be the Personality of choice). The approach or "Style" of management also leaves much to be desired. With their excuse being that they take a more hands-off approach. This offers very little interaction with your direct Leader and lessens the experience. Upper Management seems to run fairly smoothly as you often don't see Hiccups in the Day to Day.


The overall Office Equipment is improving but you are often left with old-style monitors, Warn out keyboards, Chairs that are well past their prime. None that have full back support. Office space is continually shrinking with the greed of forcing more
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1.0
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Worst job ever
If you enjoy a job with insufficient training, lack of coaching & support, lack of resources and then being held accountable for your co workers’ errors...then this place is for you! The pay is good for SJ but not worth the stress and amount of work you do.
Pros
Vending machines accept debit
Cons
The job itself
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4.0
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the work place was awesome
I started with this company in September 2003 When It was called VAS Virtual Agent Service. Then it changed their name to Thing 5 the last name was Cloud 5 now that is to present. I found this was a good
company.. I worked for them for 15 years and never got a raise . Only had 3 reviews done, I know that was because of the Manager at the site but I think head office should hav made them do reviews on all agents not just a few.
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5.0
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Great atmosphere
Great customers, great environment since the summer, lots going on at the site, great support. lots of new changes hope to see it continue in the future
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1.0
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Not impressed
Very inconsistent hours, poor management and severe lack of employee training. I'm honestly very surprised they haven't gone under like they have multiple times previously.
Pros
Decent benefits
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5.0
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Great place to work
Helpful staff and management. Easy to meet new people and make friends. Monthly shift bids so you can work towards a better schedule. Events regularly lots of food for staff. Could use better computers often slow
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2.0
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High turn over rate
It's a typical call center typical management schedules suck hardly any weekend's if any off .any bonus you get is taxed to death be prepared to take home less then half of it most of the time bonuses are a 5.00 Tim's card ,avoid this place
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3.0
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Overall good place to work, friendly and fun, good support from agents and management
Good place to work, fun, helpful and good connection with everyone. Have H&S committees, Task Force Committee and Social Committee, always looking for ideas and open to questions. Good place to develop skills
Pros
Always learning
Cons
Not enough weekends off
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5.0
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Awesome Management and Support Team.
Cloud5 does make it fun to come to work, we do have different incentives. (Cash to win, trips to our hotels, days off with pay). We have Social Committee that also does fun things. (Christmas party, BBQ's, Sundaes, 50/50).

Great support from our team, not just management but by coworkers. We are all like family always willing to help each other.


We make connections with the customer while speaking with them on the phone and help them with reservations.
Pros
Good Benefits, Started at 3 months.
Cons
Bit of Turn Over.
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5.0
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great place to work
great place to build a career and have fun. Cloud5 makes it fun to come to work, with lots of incentives and supporting staff to help you with whatever you need. They truly care about their people
Pros
great atmosphere to work in
Cons
non
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2.0
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co-workers were great but the job itself is awful.
The people I worked with were great! very happy and fun. Overall the actual job itself was awful. Dealing with people that don't take no for an answer , you get constantly harassed by the card members and the card members rate you on a scale from 1-10 and if something doesn't go there way you are at fault 99% of the time and your stats are based on your surveys.You get in trouble if you don't take you're breaks on time even if you are on a call for an hour and your break was 15 minutes after taking the call its on you.
Pros
free coffee . good pay
Cons
long days, bad training, poor management
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5.0
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Great place
Great co workers poor management, they will take the word of another employee over the word of you. Training was made fun when possible but some parts were very dry
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