Eight years of stakeholder management on a business transformation initiative has made me adept at managing expectations, understanding business models and eliciting business requirements to support those models.
As the Enterprise Performance Management (EPM) Lead, on a City-wide IT SAP Implementation project, I was responsible for a variety of overlapping initiatives surrounding the development and utilization of performance measures. I successfully introduced a performance measurement framework into the organization’s annual budget cycle; effectively standardized and matured the manner in which key performance measures (KPI) were identified, documented, and reported.
As the subject matter expert (SME) managing the project I created the work breakdown structure (WBS) to manage deliverables, gathered the requirements to build and test the solution, and maintained communications with 35 stakeholders. My colleagues acknowledge my ability to connect with various stakeholders while successfully managing the various aspects of the project; both agile and waterfall environments.