• Provide support and maintenance for in-house computer systems, including carrying out diagnosis, upgrade, repairs, maintenance, and installation of all equipment and hardware devices, as well as ensuring top performance of workstation.
• Troubleshoot remote users' issues by applying remote monitoring and management software.
• Hands on experience with IMAC methodology and assisted break fix issues.
• Diagnosed and repaired hardware/software with desktops, notebooks, netbooks, monitors, end- user and tablets.
• Performed hardware and software support and installation.