Work wellbeing score is 76 out of 100
3.9 out of 5 stars.
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City of Calgary Employee Reviews for Operator

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Operator17 reviews
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4.1Work-life balance

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Busy Environment

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The day in and day out is stressful due to the job duties characteristics. The job requires that you provide excellent customer service to your passengers and drive with safety in mind. The hardest part of the job is not knowing your shift for the next day until the day before around 5 pm. Also if it is a new route you haven’t driven before requires a lot of preparation either through a map book or gps. Another way to prepare is to drive the route before you use the bus so that you are familiar with the area.


Lots of overtime


Split shifts
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Challenging and a good learning experience.

What is the best part of working at the company?The work experience and environment What is the most stressful part about working at the company?Sometimes is the challenging weather What is the work environment and culture like at the company?diverse; variety. Multicultural What is a typical day like for you at the company?Interaction and planning your day and preform all the safety roles before starting your shift
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One big family

Aside from thr long work hours most of the coworkers ar super nice and helpful. Most employees are ready to helpnif it your first-time completing and shift. And others dont really want to be bothered. Which is fine. But over all its nice to be apart of big organization
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Fun job but management is below average

The job itself is good for the most part. When I first started working for Transit, i was excited because I thought the City would be a leader amongst other companies. I was wrong. I’ve worked for several companies with standards higher than the City. The City has double standards. What they say and teach you is different from reality. I’ve got myself in trouble for going by the books. You show management what it says in the books and they’ll deny that it says that. They will lie to your face to make discipline stick. Been there a few times. The City is poorly managed and needs an overhaul. They need to get rid of lots of managers and start fresh. A bunch of them are there for the money but are just dead weight. They say safety is their priority but that couldn’t be further from the truth. I could write a book on all the issues. You can read this and claim I’m just a disgruntled employee. That’s fine by me. Join and see for yourself and talk to other transit drivers. You’ll see what I mean


Mostly work independently


8 hour turnaround. You could finish work at 1am and be back at work at 8 am.
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Slow paced and wasteful

Management takes months to make a simple decision. There is a lot of back stabbing and nepotism. I have seen a lot of improperly educated friends/family of people get hired.


Great work life balance


Bizarre rules
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Insights into City of Calgary

Based on 117 survey responses
What people like
  • Clear sense of purpose
  • Ability to meet personal goals
  • Fair pay for job


I work for transit happy with my work, satisfaction at the end of shift only issue is engaged for 12 to 14 hours for 8 hour paid shif Helping management team happy vo worker to keep thing light
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It’s like family environment. I enjoyed it

Working at the city of Calgary as a shuttle operator it was very enjoyable. We were like a family. Everyone care for each other and their responsibilities towards providing safe, efficient time and courteous manner.
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Relaxed and no stress place to work

Union based. Advancement is primarily based on senority and not how hard you work. Vacation days are also allotted by senority; don't pick popular dates to take off. No political stress. Do your job and you'll be fine. Salary is high compared to private sector. Great organization to work for.


Salary, compressed work week, schedule, benefits


Advancement, vacation dates
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Toxic environment

Very toxic work environment. So many levels of unnecessary management. Reckless spending. Management clueless as to what was going on around them..




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amazing place to work best career path ive been in

amazing people who are supportive and helpful in achieving personal success, excellent work culture, management works with you rather than over you.over all an amazing place to work and set up a future.
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Nice work environment

City of CALGARY is a nice place to work. The people are helpful and friendly. There are always possibilities towards job advancement. If you work hard you will reap from your efforts. Communication between departments could be improved. I would recommend the City of CALGARY!
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transit operator

provided transit services for the city of calgary driving over 220 routes for over 9 years maintained a positive customer service experience and helping those in need




long hours split
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Challanging but fun position

Daily challenges safely transporting people under a variety of conditions that can change in an instant. Always nice at the end to be told what a great job you had done by the customers, yet never knowing what any particular day will bring your way!
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Enjoyable work in Public Sector

Customer Service has been a major interest for me. Helping passengers get to where they want to go. Rewarding career to be able to operate a large vehicle and have contact with people. Highlights of civic events, and the excitement of the attendees.


Flexibility of being able to work without close supervision. Empowerment.


Long hours between job shifts, split shifts
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Decent Job

Good part-time job with flexibility and great benefits and pay given the position


Low stress, flexibility, good people, benefits


Occasional split shifts
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In most ways for most of the 32 years, avery rewarding job.

Overall, a good 32 years with the City of Calgary. I love driving and interacting with the public brought me great satisfaction. Met many fabulous, interesting people from all over the world


Interacting with public. Doing what I liked to do (drive)


For me there were no cons other than perhaps the odd problem passenger
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great salary/benefits poor management

Great organization in many ways, great co-workers, however many cases of the wrong individuals getting promoted.




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Overall rating

Based on 467 reviews

Ratings by category

4.1 out of 5 stars for Work/Life Balance
4.0 out of 5 stars for Salary/Benefits
3.5 out of 5 stars for Job security/advancement
3.5 out of 5 stars for Management
3.6 out of 5 stars for Culture

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