City of Calgary
Work wellbeing score is 77 out of 100
4.0 out of 5 stars.
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City of Calgary Employee Reviews for Customer Service Representative

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Customer Service Representative9 reviews
Canada9 reviews

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4.1Work-life balance

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Productive and fun place to work

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I love working for the city of Calgary. I have amazing coworkers and management is wonderful. There’s a great work life balance with this job and I’m very lucky to be working for the city.
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Good ambiance and enough money

its a great place to work i wish im working there again. And very competitive wages and lots of benefits if you become a regular employee of the city
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Insights into City of Calgary

Based on 109 survey responses
What people like
  • Ability to meet personal goals
  • Clear sense of purpose
  • Fair pay for job


A typical day at work: face to face processing of various payments for: admissions, program registrations, bookings and rentals as well as facilitate financial transactions, prepare bank deposits and complete cash reconciliations. Administrate: program registrations, facility bookings, fee assistance, employee fitness passes and personal training package purchases Respond to customer inquiries, requests and complaints regarding Centre services.
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Great place to work but bureaucratic

Worked with great people. Positive and challenging work environment.


Great benefits and working hours


Part time because of union - hard to get additional hours
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Tough job, great room

311 is front line for all business units within the City of Calgary. Calls range from property tax to sewer backup and bylaw complaints. The calls can be both frustrating and fulfilling. As tough as the job is, the people working there are great and the management allows a lot of flexibility with scheduling and understands how mentally trying it can be sometimes. I appreciate the 4 day work week, the pay and management.


Great management


tough calls
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Great experience working in the city of calgary in 2 limited term contracts

On a typical day at work I would answer anywhere between 60-80 calls. I learned how to work with 29 different business units. Management was great with support. Hardest part of the jobs was sometimes having to sent service request to other departments that take time to adhere to. Fulfilling customer requests and being able to help them out.
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311 Call Centre

Work at the call centre can be hectic at times when call volumes are high but the pay is very good for customer service work and the benefits are excellent. The environment is very supportive thanks to management and it is truly like working with a close-knit family. You are left to make your own decisions and you are fully supported in doing that. Unfortunately, I had to move on after a limited term ended so I do wish there was more room for advancement/job security but other than that, I would highly recommend working at The City of Calgary.


Great management, great benefits, good work environment


Hectic pace during periods of high call volumes.
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Fun Summer Job

A typical day included checking in golfers, keeping the tee sheet running on schedule. Stocking and selling snacks from the concession and at the end of the night finished a cash out and cleaning the club house.
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Relaxed work environment with great pay relative to other comparable industries

Good place to work in terms of pay and benefits for permanent workers. Managment is alright. But overall it is an easy-going plce to work
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Customer Service Representative at City of Calgary

Estimated salary
$38.63 per hour

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Overall rating

Based on 446 reviews

Ratings by category

4.1 out of 5 stars for Work/Life Balance
4.0 out of 5 stars for Salary/Benefits
3.5 out of 5 stars for Job security/advancement
3.5 out of 5 stars for Management
3.6 out of 5 stars for Culture

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