City of Calgary
4.1 out of 5 stars.
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City of Calgary Employee Reviews for Customer Service Representative

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its a great place to work i wish im working there again. And very competitive wages and lots of benefits if you become a regular employee of the city
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A typical day at work: face to face processing of various payments for: admissions, program registrations, bookings and rentals as well as facilitate financial transactions, prepare bank deposits and complete cash reconciliations. Administrate: program registrations, facility bookings, fee assistance, employee fitness passes and personal training package purchases Respond to customer inquiries, requests and complaints regarding Centre services.
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Worked with great people. Positive and challenging work environment.
Pros
Great benefits and working hours
Cons
Part time because of union - hard to get additional hours
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311 is front line for all business units within the City of Calgary. Calls range from property tax to sewer backup and bylaw complaints. The calls can be both frustrating and fulfilling. As tough as the job is, the people working there are great and the management allows a lot of flexibility with scheduling and understands how mentally trying it can be sometimes. I appreciate the 4 day work week, the pay and management.
Pros
Great management
Cons
tough calls
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On a typical day at work I would answer anywhere between 60-80 calls. I learned how to work with 29 different business units. Management was great with support. Hardest part of the jobs was sometimes having to sent service request to other departments that take time to adhere to. Fulfilling customer requests and being able to help them out.
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Work at the call centre can be hectic at times when call volumes are high but the pay is very good for customer service work and the benefits are excellent. The environment is very supportive thanks to management and it is truly like working with a close-knit family. You are left to make your own decisions and you are fully supported in doing that. Unfortunately, I had to move on after a limited term ended so I do wish there was more room for advancement/job security but other than that, I would highly recommend working at The City of Calgary.
Pros
Great management, great benefits, good work environment
Cons
Hectic pace during periods of high call volumes.
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A typical day included checking in golfers, keeping the tee sheet running on schedule. Stocking and selling snacks from the concession and at the end of the night finished a cash out and cleaning the club house.
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Inbound contact centre. Handle internal and external customers. Dealing with difficult customers. ESL customers. Compressed schedule.
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Good place to work in terms of pay and benefits for permanent workers. Managment is alright. But overall it is an easy-going plce to work
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  1. Customer Service Representative