City of Calgary

City of Calgary Employee Review

Trading mental health for money

911 police calltaker (Current Employee) - undisclosed - 1 February 2023

Working for 911 as a calltaker is a stressful position. You work two 12 hour days and then two 12 hours nights. It is very difficult to maintain work life balance, burnout is common, turnover is high and the number of people off on sickness and accident is one of the highest in the city.A level of roboticism and detachment is necessary to be successful long term working 12 hour shifts in this position. You will find yourself occasionally having to make the decision between what would be most helpful or compassionate for the customer and making a decision that will keep your job and the boss happy. They are not always the same.

Pros

Money and benefits

Cons

Long hours, burnout, work life balance

Ratings by category

2.0 out of 5 stars for Work/Life Balance

5.0 out of 5 stars for Salary/Benefits

5.0 out of 5 stars for Job security/advancement

3.0 out of 5 stars for Management

3.0 out of 5 stars for Culture

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