City of Calgary
4.1 out of 5 stars.
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City of Calgary Employee Review

311 Call Centre

5.0
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture
13 January 2017
Work at the call centre can be hectic at times when call volumes are high but the pay is very good for customer service work and the benefits are excellent. The environment is very supportive thanks to management and it is truly like working with a close-knit family. You are left to make your own decisions and you are fully supported in doing that. Unfortunately, I had to move on after a limited term ended so I do wish there was more room for advancement/job security but other than that, I would highly recommend working at The City of Calgary.
Ratings by category
4.0Work/Life Balance
5.0Salary/Benefits
3.0Job security/advancement
5.0Management
5.0Culture
Pros
Great management, great benefits, good work environment
Cons
Hectic pace during periods of high call volumes.
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