City of Calgary Employee Review
311 Call Centre
Work at the call centre can be hectic at times when call volumes are high but the pay is very good for customer service work and the benefits are excellent. The environment is very supportive thanks to management and it is truly like working with a close-knit family. You are left to make your own decisions and you are fully supported in doing that. Unfortunately, I had to move on after a limited term ended so I do wish there was more room for advancement/job security but other than that, I would highly recommend working at The City of Calgary.
Ratings by category
Great management, great benefits, good work environment
Hectic pace during periods of high call volumes.
A typical day at work: face to face processing of various payments for: admissions, program registrations, bookings and rentals as well as facilitate financial transactions, prepare bank deposits and complete cash reconciliations. Administrate: program registrations, facility bookings, fee assistance, employee fitness passes and personal training package purchases Respond to customer inquiries, requests and complaints regarding Centre services.