Anonoymous (Current Employee) – Niagara Falls – 1 October 2015
CWD started out very small (5-10 employees) and as it grew there were the usual company growing pains. The rapid growth to 100 employees hit upper management hard and they had to learn to deal with managing a much larger company. During this time period (2012-2014) there was a lot of turnaround but lessons were definitely learned. From 2014 to present, upper management have applied principles to keep people interested in the company and encourage a stable environment. Business features such as themed company lunches, team events, salary commensurate with geographical location, KCJ fund for higher education training, good benefits, a focus on people development and better management have all contributed to a great place to work. There is also a good work/life balance. Keep in mind CWD is not an easy place to work because you must possess intelligence, business and people skills, drive and passion but if you do your job well and you have a passion for what you do, you will go places here.
Themed events, great people, good salaries, good benefits, people development, good work/life balance
Difficult to advance, processes need improvement, yearly salary increases barely keep up with inflation
Anonymous (Current Employee) – Niagara Falls, ON – 31 May 2018
A lot of things aren't handled professionally. Takes long before we begin to see results. It is a company that is still growing/learning and thus, lots of mistakes are being made, sometimes with good intentions but the effects are usually detrimental to the organization as a whole.
Marketing dept (Former Employee) – Niagara Falls, ON – 28 May 2018
I worked here a few years ago. The environment was very competitive and untrustworthy - advancement came at a cost. They like to see you working long hours and late/overtime - If you don’t, they notice. Everything is tracked and staff is closely monitored - Very big-brotherish. I guess that makes sense since it’s a security company - but no trust and no freedom is uncomfortable when you’re an adult. The pay was also pretty terrible and when I was there and staff turnover was (and still seems to be) very high.
As I mentioned, it’s been a while since I was there - so it could have changed since.
General (Former Employee) – Niagara Falls, ON – 15 February 2018
Unless you enjoy being micromanaged to the absolute extreme, having everything you do be monitored, and having no freedom then this is the perfect job! Things seem great with room for lots of potential and growth at the beginning, but like many people have also expressed - if you don't do EXACTLY what they want and become their puppet - you will be shown the door. Its too bad because if the managing directors would just actually agree on something and loosen their grip with every little aspect then this would be a great place in Niagara. They say they are always transparent but there is so many issues at this place I don't even know how they would fix it, and if they tried it would take months and months to see anything be done. (Not happening) Do yourself a favour...keep looking and something better will come your way.
Prefer not to say or ill be next (Former Employee) – Niagara Falls, ON – 6 June 2016
The company boasts about work life balance, however this happens rarely. You are expected to work nights, weekends, and overtime, they don't "say it" but it gets hit home in your "huddles" and "one on ones"
The focus is always what you are doing wrong and never what you are doing well. Managers in this company do not train on anything, its expected for you to know or self learn without any guidance.
BODs are difficult to deal with. Coworkers are friendly however also stressed to the max. Company fires people and never replaces them. Claims the company is doing less with more but that is at the sacrifice of all the other employees. Tasks just get piled on to other team members until they either quit or get fired for not meeting deadlines, or not being a good fit.
Its sink or swim in this company and not many make it to shore.
Marketing (Current Employee) – Niagara Falls – 28 September 2015
I am currently employed at CWD and have been for several years.
The most enjoyable part of being at CWD is working alongside my peers. Most of us have similar interests and are within the same age group and collaborate really well with eachother
Some things I've noticed in my time at CWD:
-Those with egos tend to last a very short time at CWD. Also, If you can't take criticism well or tend to take things personally, then it's very likely this might not be the right fit for you. Requiring approval on almost every task requires you to swallow your pride and be willing to compromise.
-BOD is making a great effort to improve corporate culture. We now have corporate lunches almost monthly, education funds in place, and encouragement to bond with peers. When I first started, much of this was not present
-Moderately high turnover rate with little explanation often makes things stressful. Trust of employees often seems in question and adds to this stress. Employee morale is still quite low in some departments.
-Like any job, your experience will highly depend on who you report to and who you work with. Some people speak negatively about "micro-management" , however I can't really say it's been that bad. Almost everything requires approval, however you are given the freedom to experiment and try things. Managing Director however has final say which I don't think is outrageous.
-BOD is making a great effort to improve corporate culture.
A Great Place to work - check your ego at the door
APM (Current Employee) – Niagara Falls – 28 September 2015
CWD is a place where doing things better is always encouraged. There is opportunity and you can grow into other positions as they prefer to hire from within. If you have the required skills you can likely land one of the postings you are qualified for. Even better, for those that have accepted a position and work hard to improve, grow and adapt to their role can move up. As mentioned there are many opportunities. It is a place that I have found you can work without a great amount of stress. Work/Life balance is monitored to ensure you are not working late. Management is open and understanding however they wouldn't be managers if they didn't hold you accountable. If you have done everything you can ( and can show it ) they are there to support you and get you to the next stage of your process/problem.
The company is SOP driven and you can learn your role from tribal knowledge as well as from the SOP documentation.
To speak briefly about the turn around the company faced last year I can tell you that the team that is currently present and driving the company is solid. Every company experiences growth where those that can adapt continue forward and those that can't must move on.
If you enjoy tech products and working towards making them successful in all areas of business and if you enjoy working with a team and sharing in the success this is a place for you.
Benefits, Work/Life balance, Successful and Diversified Business, Niagara Local
Anonymous (Current Employee) – Niagara Falls, ON – 28 September 2015
Everyone in the company is very receptive to good ideas, whether they come from the top or the bottom. It really feels like a team that is working to be the best they can be by consistently seeking improvements to get better together.
There are times when it feels like some roles can be given more direct authority/control on decisions as approvals result in some delay, but I have worked in other organizations which were much worse about this. I have a positive outlook for the organization in the near future and beyond.
Full time, decent wage, open to suggestion, positive atmosphere
Operations (Current Employee) – Niagara Falls ON – 25 September 2015
There is opportunity for advancement for the right person. You can approach any manager in any department for your input or suggestion. The department I work in is absolutely terrific. Our manager urges us to speak up and voice our opinion. This is the only way it can get resolved if need be. We go one step further in having one on one updates every month besides our monthly meeting as a department team. You can rely on your co-workers if you plan to take a day off. Your tasks are done by them with no issues. During our busy season which is coming up, we work as a team not solo.
Great company events, different corporate monthly lunches, good benefits some places don't even offer this, pleasant work atmosphere, BOD are approachable and friendly
Former employees who bad mouth this company. Their issues with not being able to handle the work, their attitudes, should not be blamed on the company. I guess they did not know how to voice their concerns properly.
Customer Service Representative (Current Employee) – Niagara Falls, ON – 25 September 2015
Great company to support your professional development. I have worked at CWD for almost 3 years and have personally been promoted twice within my department. We have a call centre like no other! The leadership team often will approach us for our opinions on new products & new policy/process ideas. In this company, your opinion matters. If you are serious about your future and are looking to grow professionally, this is the place for you. Best part of working at CWD is the teamwork between each department and the genuine desire to achieve results as individuals and a team members.
Warehouse associate (Former Employee) – Niagara Falls, ON – 7 September 2015
Just a terrible place to work! Management is suspicious and doesn't take suggestions well. Weird start hours that hurt the hourly employees because the owners and managers couldn't get in to open the building on time. Forget it!
Quality Assurance Assistant (Current Employee) – Niagara Falls, ON – 4 September 2015
I've the opportunity to work at this Company as an Intern. Over 4 months at CWD and I would say that I'm glad for this huge experience. CWD provides to the employee the appropriate training besides all of the tools that it is necessary for them. Also, the team members are always there to assist you whenever you need. Sincerely, I do enjoy the tasks that I've done and also the new stuffs that I learn day by day. It is great to have this kind of experience because we are able to learn a practical task in a real workplace and to see how everything works, since we learn the theory at the College. Also, I would say that I did increase my knowledge while working at CWD.
sales (Former Employee) – Niagara Fall – 29 July 2015
The management team doesn't know what the others are doing. Its a joke. They have no idea what they want and everyone is doing. Their time lines are ridiculous. They have terrible communication skills. Yes they have fun parties but never enough food. They let people go all the time and they never know what to do.
lunches benifits and schooling
micromanage and no consistency bad communication skills
Marketing (Former Employee) – Niagara Falls – 15 July 2015
Owners micromanage to an extreme. Hard to actually complete a task. Management is full of under qualified people who worked their way up and filled positions after those with more experience finally found a way out. Wages are so far below industry standards, but they rely on the fact that people in their industry don't have a lot of opportunity in the area. Frequently hire students so they can pay them below average salaries. Lots of turnover, so you'll always be training someone new.
Standard benefits. Some of the people who work there are great.
Other (prefer not to say) (Current Employee) – Niagara Falls – 11 June 2015
-Typical work day is 8-5, sometimes you have to stay later but show me a job that you don't. - There are a lot of company lunches and quarterly team events that are fun and help to build moral in the company -The tuition reimbursement is a great perk that allows you to always better your self. - Company offers benefits which is always a plus. - They generally promote within allowing people to always more up the ladder. -Most people are friendly. There is lunch rooms and table outside to sit an eat lunch on nice days. -A lot of learning what to do comes from very well written SOPs, no one really guides you on how to do things. This can be hard because they expect things done a certain way but don't tell you, then when they are done wrong withing moments people jump all over you for it. - The BODs are the same as your everyday owners, they want results if you cant hack it then you generally don't stay long. -Most managers have been with the company a long time and forget how to use "people skills". Some are unapproachable or unrealistic on tasks. They want things done "their way" and when they are not they do not hesitate to report you to your supervisor instead of just coming and saying "hey this needs to be done this way, so you know for next time"
Company lunches, benefits, tuition reimbursement
Managers do not have good people skills, because they have been there for a long time think they are above everyone else.