CIBC
CIBC Employee Review
Soul sucking, aggressive management styles and lack of communication for a call center no less
CUSTOMER SERVICE REPRESENTATIVE - CREDIT CARDS (Former Employee) - Fredericton, NB - 22 September 2023
What is the best part of working at the company?There is none unfortunately the company is toxicWhat is the most stressful part about working at the company?Constantly shifting management, on top of un realistic sales goals depending on the manager you have. On top of not being able to actively be coached in any proper manner, just a here's what you did wrong don't do it again and move on instead of making sure you know the training.What is the work environment and culture like at the company?They track every movement on there systems so they know instantly if you try and go to any website to check anythingWhat is a typical day like for you at the company?I worked in the contact center answering the phone for credit card services
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Good career start in call centre environemtn
Customer Service Representative (Former Employee) - Remote - 29 November 2023
This is a good opportunity if you would like to jump start a career in customer service or if you have some experience under your belt already. Pay is fair, but work can be very stressfull and demanding.
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Awesome
Customer Service Representative (Current Employee) - Fredericton, NB - 28 November 2023
Awesome company with awesome benefits , I would recommend this job to someone who has patience and very good communication/de escalation skills . CIBC is very inclusive
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Same roleSame location
Fast pace and Stressful
Customer Service Representative (Current Employee) - Fredericton, NB - 24 August 2023
Very fast paced Can be stressful Lots of callsSometimes callers are rude so be aware that it does happenManagement seemed niceThey try and accommodate you
Pros
Fast paced so your day flies by
Cons
Not always being able to get help immediately when needed on your call
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Ask a question about working or interviewing at CIBC. Our community is ready to answer.Ask a QuestionOverall rating
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Ratings by category
3.7 out of 5 stars for Work/Life Balance
3.5 out of 5 stars for Salary/Benefits
3.5 out of 5 stars for Job security/advancement
3.4 out of 5 stars for Management
3.6 out of 5 stars for Culture
Questions about CIBC
- How often do you get a raise at CIBC?60 people answered
- What is the promotion process like at CIBC?44 people answered
- If you were to leave CIBC, what would be the reason?28 people answered
- How often do raises occur at CIBC?26 people answered
- What is a typical day like for you at the company?21 people answered
- Does CIBC require background check?19 people answered
- What would you suggest CIBC management do to prevent others from leaving?18 people answered
- What is covered by the health insurance at CIBC?15 people answered
- How should you prepare for an interview at CIBC?15 people answered
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