CIBC
Happiness score is 57 out of 100
3.8 out of 5 stars.
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CIBC

CIBC Employee Review

Extremely fast paced Call Center work environment with PCF which then became, Simplii Financial

In a fast paced Inbound Call Center like this one, excellent communication is of vital importance, Information must be communicated consistently to All who are impacted by it, In order to know who/what is impacted by what is communicated, must be determined by ALL people who are impacted by whatever it is. Everyone impacted must be notified in a timely manner, consistently,Managers, Directors, VPs and TLs must have a working knowledge of the jobs that allnpeople reporting to them do for CIBC.

Pros

Well informed employees, are helpful employees because they are knowledgeable of all products and services, and Promotions, how to access current information, for all processes that impact customer service

Cons

Programs like this, Lazy programmer who limits fields, but program is not smart enough, to show where errors are.

Ratings by category

3.0 out of 5 stars for Work/Life Balance
4.0 out of 5 stars for Salary/Benefits
3.0 out of 5 stars for Job security/advancement
4.0 out of 5 stars for Management
1.0 out of 5 stars for Culture
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Similar reviews

Same role

Bait and Switch

Management is awful, They blame you for everything even when you follow a procedure. When a manager tells you how to do something and it comes back negative, you get blamed for it. The company doesn't care about their employees and has a big turnover rate. Don't recommend working here at all.
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Same roleSame location

Employees are not treated well at all.

This company is not employee oriented as they perceive themselves to be. They do not care about their employees at all. The pay is okay, but that’s about it. No effective training, ridiculous targets, poor management, and just an overall toxic work environment. No wonder the employee turnover is so high.

Pros

Pay is okay

Cons

Long hours, poor training, stressful environment, no care for employees
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Same location

Nice place to work

Fast pace environment. Some calls can be stressful, but overall, it is a nice job. Paid training and plenty opportunities to grow. Opportunity of work from home.

Pros

Work from home

Cons

Long hours
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Overall rating

Based on 3,698 reviews

Ratings by category

3.7 out of 5 stars for Work/Life Balance
3.5 out of 5 stars for Salary/Benefits
3.5 out of 5 stars for Job security/advancement
3.4 out of 5 stars for Management
3.6 out of 5 stars for Culture

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  • Extremely fast paced Call Center work environment with PCF which then became, Simplii Financial