CIBC

CIBC Employee Review

Extremely fast paced Call Center work environment with PCF which then became, Simplii Financial

Personal Banking Representative (Former Employee) - Fredericton, NB - 28 June 2022

In a fast paced Inbound Call Center like this one, excellent communication is of vital importance, Information must be communicated consistently to All who are impacted by it, In order to know who/what is impacted by what is communicated, must be determined by ALL people who are impacted by whatever it is. Everyone impacted must be notified in a timely manner, consistently,Managers, Directors, VPs and TLs must have a working knowledge of the jobs that allnpeople reporting to them do for CIBC.

Pros

Well informed employees, are helpful employees because they are knowledgeable of all products and services, and Promotions, how to access current information, for all processes that impact customer service

Cons

Programs like this, Lazy programmer who limits fields, but program is not smart enough, to show where errors are.

Ratings by category

3.0 out of 5 stars for Work/Life Balance

4.0 out of 5 stars for Salary/Benefits

3.0 out of 5 stars for Job security/advancement

4.0 out of 5 stars for Management

1.0 out of 5 stars for Culture

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Personal Banking Representative (Current Employee) - Fredericton, NB - 21 December 2021

This company is not employee oriented as they perceive themselves to be. They do not care about their employees at all. The pay is okay, but that’s about it. No effective training, ridiculous targets, poor management, and just an overall toxic work environment. No wonder the employee turnover is so high.

Pros

Pay is okay

Cons

Long hours, poor training, stressful environment, no care for employees

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Credit Card Specialist (Current Employee) - Fredericton, NB - 12 May 2022

Fast pace environment. Some calls can be stressful, but overall, it is a nice job. Paid training and plenty opportunities to grow. Opportunity of work from home.