CIBC
CIBC Employee Review
Good to get your first banking job for a year and then move on. Bad management.
Customer Service Representative (Former Employee) - Montréal, QC - 22 June 2022
Good to get your first banking job for a year and then move on. Bad management. Very sales oriented pressure whether you’re a CSR or FSR. You’re expected to push products on clients even if it’s clearly not in their best financial interests. High turnover rate. You’re also actively expected to push clients to using digital services rather than coming in, essentially working to phase you out of a job someday.
Pros
Other staff were really nice
Cons
very stressful for sub-par pay
Ratings by category
3.0 out of 5 stars for Work/Life Balance
2.0 out of 5 stars for Salary/Benefits
4.0 out of 5 stars for Job security/advancement
2.0 out of 5 stars for Management
2.0 out of 5 stars for Culture
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Same role
Thank goodness for the old staff that's in other rolls now but trying to help us all new staff because nobody cares
Client Services Representative (Former Employee) - Bridgewater, NS - 19 July 2022
Not a fun place! Horrible manager that doesn't know anything and doesn't want to, just complains. Complains all the time never complementary! Only if he likes you or wants that person to do everything! Doesn't have any customer service and then wants to tell you how to be around clients, it's the most messed up place I've worked and I'm talking about 40 yrs of working! They made me doubt myself and feel horrible, never would stay in that environment so I left!
Pros
Weekends off
Cons
Worse unorganized place I've ever worked! Horrible management and training
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Same role
Call center job
Customer Service Representative (Former Employee) - Toronto, ON - 12 July 2022
training is thorough but the management needs help. long wait times very repetitive over 60-80 calls a day, same procedure every day. this will make you fall asleep
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Same location
Ok job to work at start.
Telephone Agent (Current Employee) - Montréal, QC - 2 June 2022
Back to back calls non-stop Management is good Great first job to learn about the field Hardest part of the job is to tough it up, a lot of annoying customers calling.
Pros
Wfh
Cons
Need to stay 1 year in order to switch position
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Ratings by category
3.7 out of 5 stars for Work/Life Balance
3.5 out of 5 stars for Salary/Benefits
3.5 out of 5 stars for Job security/advancement
3.4 out of 5 stars for Management
3.6 out of 5 stars for Culture
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- If you were to leave CIBC, what would be the reason?28 people answered
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- Good to get your first banking job for a year and then move on. Bad management.