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CIBC
3.8 out of 5 stars.
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CIBC Employee Reviews for Personal Banking Representative

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Job Title
Personal Banking Representative38 reviews
Location
Canada38 reviews

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3.7Work-life balance

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good place to work but don't expect to advance

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Work there was good, however if you were trying to advance the management team will start to not provide help even give you bad advice. If you enjoy doing the same thing everyday and getting yelled at by customers who think you stole their money then this call center is your place.
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They simply got a lot of clients and employees to care about individual.

In one word, they do not value their employees. I got into a car accident and they decided to get rid of me. No ethics whatsoever, the management was also horrible.
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Awesome Environment

Awesome work environment. Great benefits. Bonuses. Management is good but may need more role models/mentors. Constant learning keeps your daily life interesting.
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Violent workplace

Had a manager physically get in my face and was pressured by him and the branch manager not to go to HR. Safe to say I no longer work there, however I will always regret not going to HR. Awful place to work.
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Looks good at first but...

The company is more concerned about it's public image as a politically correct and progressive culture opposed to practicing solid business practices. Frequently found middle management inadequate to support you in the responsibilities the roll expected, more worried about their own image than supporting growth of their employees for future roles; often finding "cliques" being routinely promoted amongst qualified candidates. Performance was almost a non factor when decisions for leadership and advancement. Pay structure was revised 3 seperate times over my 5 year tenure with the business, always using corporate buzz speak to justify the legitimacy of making high earning potential harder for the staff. If you're looking for a job where you get what you put into it, avoid and seek other FI's for work.
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Poor experience working with cibc

Management doesn’t care about their employees. Micromanaged environment. Very stressful and poor management. No career advancement. Employees are treated bad
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Worked at their call center when Simplii was PC Financial, too much micro management.

Worked at their call center when Simplii was PC Financial, too much micro management. That was more than 2 years back, I am hoping the work culture has changed. Then again this was PCF/Simplii, I have heard good things about CIBC's main call center.
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fun time

my time at cibc was fun and i got to meet a lot of people over 4 years of my life. thank you CIBC. i started off as a bank teller and moved up from there.
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Excellent management

Amazing work environment, great pay. Due to it being a great place to work there is a large number of tenered staff, making it difficult to get ideal shifts.

Pros

Amazing management, great pay, benefits

Cons

Shift bidding
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Career Start

-Not a terrible place to work when you're first starting your career -It is a very top heavy business -Bit of a boys club when considering upper management

Pros

Decent benefits

Cons

More focus on who you are and who you know rather than what you can do
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Personal Banking Representative positions
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Productive

Good benefits Friendly and helpful employees Slow pace feild training Opportunities for recent graduates Opportunities for advancement Change of pace are available if one is willing to relocate

Pros

Good culture

Cons

Slow pace of training
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Best company I've worked for

This company is amazing, I can't say enough good things about them. From management to work-life balance everything about them is awesome. So happy that I had the opportunity to work for them and I hope to return someday.
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Not applicable

lexible health benefits, stock purchase plan, competitive incentive pay and recognition programs Competitive salary and banking benefits Career growth, development and continuous learning opportunities Opportunity to be involved in CIBC events that help our communities
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Professinal workplace

I like the company. CIBC has good work environment. Co workers and managers are very supportive to help you achieve better results at your current role.

Pros

Lot of things to learn

Cons

Lack of employee advancement support
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Bait & Switch

Posted and delivered as a "Inbound Customer Service with a little bit of sales" role, the expectation was entirely about sales to the point where management advice included "if you aren't 95% sure you're having a meaningful sales conversation after 2 minutes, then you can go ahead, fix their problem, and cut them loose". Complex bonus structure with arbitrary technicalities designed to limit payouts.

Pros

Nice building

Cons

glorified used car salesmen
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good place

shift work. 5pm to 1am. tough sales targets. no individual workstations. good learning and support. good benefits. good location. good people and team supervisor.
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general

It has been great working here but it takes years for you to finally get weekends off. The benefits are nice and salary is above average. there are lots of opportunities for internal growth.
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More sales than banking

Good training program and to start its banking and customer service, but soon enough the sales pressure kicks in to provide new services to existing clients and to obtain new clients and grow the business. Compensation was also driven by business growth etc.

Pros

Bonuses

Cons

Sales pressure
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fun palce to work

overall a good place to work, good people to work with, salary is ok, not so bad, and benefits are good, the only thing that's not so good may be the travel time from my home to work.
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great people

Great culture where the employees are very supportive of each other. It's call center work, and you don't get a full hour lunch, but great incentives and support to keep you motivated.

Pros

people

Cons

work schedule doesnt promote work-life balance
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Family Orientated

Very friendly staff and management teams. Customer service driven There was a great support system in place for employees, need it be fellow employees, management or help desk lines.

Pros

Twice a month breakfast meetings, to keep on same page

Cons

Time Volunteering at RSP time with no pay to make individual quotas.
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Overall rating

3.8

Based on 3,488 reviews
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Ratings by category

3.7Work/Life Balance
3.5Salary/Benefits
3.5Job security/advancement
3.5Management
3.6Culture

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