Happiness score is 56 out of 100
3.8 out of 5 stars.
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CIBC Employee Reviews for Personal Banking Representative

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Personal Banking Representative44 reviews
Canada44 reviews

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3.7Work-life balance

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Great benefits, no support

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The most useful review selected by Indeed
As you level up, you get less and less support (not enough training, no one available to help you at certain times of the day). But the pay and benefits are outstanding.
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Extremely fast paced Call Center work environment with PCF which then became, Simplii Financial

In a fast paced Inbound Call Center like this one, excellent communication is of vital importance, Information must be communicated consistently to All who are impacted by it, In order to know who/what is impacted by what is communicated, must be determined by ALL people who are impacted by whatever it is. Everyone impacted must be notified in a timely manner, consistently,Managers, Directors, VPs and TLs must have a working knowledge of the jobs that allnpeople reporting to them do for CIBC.


Well informed employees, are helpful employees because they are knowledgeable of all products and services, and Promotions, how to access current information, for all processes that impact customer service


Programs like this, Lazy programmer who limits fields, but program is not smart enough, to show where errors are.
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Insights into CIBC

Based on 379 survey responses
What people like
  • Inclusive work environment
Areas for improvement
  • General feeling of work happiness
  • Overall satisfaction
  • Fair pay for job

Bait and Switch

Management is awful, They blame you for everything even when you follow a procedure. When a manager tells you how to do something and it comes back negative, you get blamed for it. The company doesn't care about their employees and has a big turnover rate. Don't recommend working here at all.
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Employees are not treated well at all.

This company is not employee oriented as they perceive themselves to be. They do not care about their employees at all. The pay is okay, but that’s about it. No effective training, ridiculous targets, poor management, and just an overall toxic work environment. No wonder the employee turnover is so high.


Pay is okay


Long hours, poor training, stressful environment, no care for employees
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Worst place to work

Managers never satisfied, drama in the work place, not understanding and judged over mental health. What ever you do is never good enough always coached on what to do better. Don’t feel appreciated, the only good thing about the job is the co workers you meet.




Shelly & Marsha
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good place to work but don't expect to advance

Work there was good, however if you were trying to advance the management team will start to not provide help even give you bad advice. If you enjoy doing the same thing everyday and getting yelled at by customers who think you stole their money then this call center is your place.
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They simply got a lot of clients and employees to care about individual.

In one word, they do not value their employees. I got into a car accident and they decided to get rid of me. No ethics whatsoever, the management was also horrible.
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Awesome Environment

Awesome work environment. Great benefits. Bonuses. Management is good but may need more role models/mentors. Constant learning keeps your daily life interesting.
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Violent workplace

Had a manager physically get in my face and was pressured by him and the branch manager not to go to HR. Safe to say I no longer work there, however I will always regret not going to HR. Awful place to work.
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Looks good at first but...

The company is more concerned about it's public image as a politically correct and progressive culture opposed to practicing solid business practices. Frequently found middle management inadequate to support you in the responsibilities the roll expected, more worried about their own image than supporting growth of their employees for future roles; often finding "cliques" being routinely promoted amongst qualified candidates. Performance was almost a non factor when decisions for leadership and advancement. Pay structure was revised 3 seperate times over my 5 year tenure with the business, always using corporate buzz speak to justify the legitimacy of making high earning potential harder for the staff. If you're looking for a job where you get what you put into it, avoid and seek other FI's for work.
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Poor experience working with cibc

Management doesn’t care about their employees. Micromanaged environment. Very stressful and poor management. No career advancement. Employees are treated bad
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Worked at their call center when Simplii was PC Financial, too much micro management.

Worked at their call center when Simplii was PC Financial, too much micro management. That was more than 2 years back, I am hoping the work culture has changed. Then again this was PCF/Simplii, I have heard good things about CIBC's main call center.
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fun time

my time at cibc was fun and i got to meet a lot of people over 4 years of my life. thank you CIBC. i started off as a bank teller and moved up from there.
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Excellent management

Amazing work environment, great pay. Due to it being a great place to work there is a large number of tenered staff, making it difficult to get ideal shifts.


Amazing management, great pay, benefits


Shift bidding
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Career Start

-Not a terrible place to work when you're first starting your career -It is a very top heavy business -Bit of a boys club when considering upper management


Decent benefits


More focus on who you are and who you know rather than what you can do
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Good benefits Friendly and helpful employees Slow pace feild training Opportunities for recent graduates Opportunities for advancement Change of pace are available if one is willing to relocate


Good culture


Slow pace of training
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Best company I've worked for

This company is amazing, I can't say enough good things about them. From management to work-life balance everything about them is awesome. So happy that I had the opportunity to work for them and I hope to return someday.
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Not applicable

lexible health benefits, stock purchase plan, competitive incentive pay and recognition programs Competitive salary and banking benefits Career growth, development and continuous learning opportunities Opportunity to be involved in CIBC events that help our communities
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Professinal workplace

I like the company. CIBC has good work environment. Co workers and managers are very supportive to help you achieve better results at your current role.


Lot of things to learn


Lack of employee advancement support
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Bait & Switch

Posted and delivered as a "Inbound Customer Service with a little bit of sales" role, the expectation was entirely about sales to the point where management advice included "if you aren't 95% sure you're having a meaningful sales conversation after 2 minutes, then you can go ahead, fix their problem, and cut them loose". Complex bonus structure with arbitrary technicalities designed to limit payouts.


Nice building


glorified used car salesmen
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good place

shift work. 5pm to 1am. tough sales targets. no individual workstations. good learning and support. good benefits. good location. good people and team supervisor.
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Overall rating

Based on 3,766 reviews

Ratings by category

3.7 out of 5 stars for Work/Life Balance
3.5 out of 5 stars for Salary/Benefits
3.5 out of 5 stars for Job security/advancement
3.4 out of 5 stars for Management
3.6 out of 5 stars for Culture

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