CIBC Employee Reviews for Fraud Analyst
Fraud Analyst14 reviews
Found 14 reviews matching the searchSee all 3,467 reviews
Indeed featured review
The most useful review selected by Indeed
You gotta be able to see the positive in it. Else you’ll have very loong days! I mean it’s a call Center after all, but the management makes all the difference. So long as your not there to sit and look nice.
Seniority and shift
Management is micro managed therefore leaving rooms for gaps. No incentives for working evenings/late nights. Quantity over quality, inbound team shouldn’t be accessed by the number of calls taken, check out the fraud caught, fraud mitigated and there should be career growth within the (fraud)inbound department .
Work culture is good
Micro management, least paid for this role when compared to other financial institutions
during my days at CIBC i remember that the management was helpful and supportive. We had training for any programs that were rolled out. The downside to this job was the rotating shifts and the long hours on the phone with disgruntled customers, because they couldn't use their card or that there was charges on their account.
decent benefits and pension
rotating shifts and long hours on the phone.
investigates forgery and theft within customers’ accounts and transactions on behalf of a bank or a financial institution. tracking and monitoring the bank’s transactions and activity that comes through the customers’ accounts. I identify and trace any suspicious or high-risk transactions, determine if there is improper activity involved, and determine if there is any risk to the bank or its customers.
I have worked for CIBC Visa for 10 proud years from 2000 to 2010 working in the visa fraud industry. My typical day at work is answering up 100 calls a day in the inbound function and handling 18 cases an hour in the outbound function. I worked in 3 divisions for CIBC which are Merchant Help Desk, Loss Prevention Dept and Fraud Detection Dept. I learned to save and reduce bank losses due to credit card fraud. My duty was to protect all CIBC cardholders of fraud by which of identifying identity theft, fraud applications, account takeovers, convenience cheque fraud, bust outs, family fraud, counterfeit and impersonations. The hardest part of the job was detecting family fraud and bust out fraud scenarios. As a Fraud Detection Officer I worked in team of 70 agents and 6 managers, work with the Anti-Money Laundering team and act as help desk to the Loss Prevention Dept.
unionized environment & warm friendly co-workers
difficult and irate customers, risk of bank losses, long commute to work