CIBC Employee Reviews for Counselor
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Great place to grow and develop as a young professional; works with very notable, high profile, and reputable Canadian clients . Very team-oriented culture. Management open and very approachable — both with respect to day-to-day operations and with to long-term growth initiatives.
CIBC has been the worst place to work at. Especially their department called Client Account Management (CAM) at 750 Lawerence W. Extreme Favouritism and not a single team building activity. Managers and higher management go out together after work, so if you ever feel that you're being treated unfairly, no point in speaking out because "NO ONE CARES". They will find something wrong against you sooner or later, so if you are not in their good books, then it doesn't matter how you perform. You will always be treated unfairly. Managers have no team skill, they promote people who they like and it has nothing to do with your performance. The worst corporate culture ever. This is for CAM department only, not sure about other places.
Benefits, unpaid vacation days
Worst Management, Toxic Culture
Everything is based on targets and you're not looked as a person with feelings. They make you work like robots by making 20 calls per hour and then want you to bring a personal touch to each call and do everything perfectly. Micromanagement to the core and even washroom breaks are being monitored and they will call you out on everything from washroom breaks to any personal break you take for yourself.
Too much focus on targets
Working at CIBC is a place that was not a hassle. The culture and people around are always positive and welcoming
- Answering calls and speaking to clients about their accounts - Solving their financial problems and advising their next steps in having a financial stable lifestyle
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incoming and outbound phone calls in a call center environment set up payment repayment plans, answered questions about clients' accounts very helpful and supportive managers meeting targets was challenging most enjoyable part was to help educate people about obtaining good credit and managing their money
Developed my management skills which are transferable to the legal field. Working as a credit counselor for CIBC gave me great exposure to the client oriented service. I have been passionate about the operational excellence and client experience leading to profitable growth. Client account management, conflict resolution, and negotiated settlements are some of my strong assets. Solutions included referring clients for in-house debt-consolidation based on their financial capacity assessment. This had a manifold impact, both to the bank and to their clients: bank losses were reduced, clients were retained within the bank, and client-credit was rehabilitated.
Sitting job 8 hours long
Be yourself. Have interest in what you do. Work hard And it all will bear fruit. CIBC is a wonderful place to work. Great Benefits. Large company with lots of opportunities to grow with. It is advantage to work in the Head Office. Like anyplace, there is always room for improvements.
A typical day at CIBC would include collecting on delinquent accounts while educating clients as to how to maintain their financial independence.The most enjoyable part of this job was working with the motivated and slightly competitive team. We brought out the best in each other.
Fun learning new things and it was really fun working withcompany with strong management and benifits
Really nice place to learn more and more new things.It was really nice expirienced but unfortunately got good break from other company as this was from agency.