CIBC Employee Reviews in Ottawa, ON
Ottawa, ON35 reviews
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Toxic atmosphere with management that didn't have people skills or know anything about commercial credit.
Poor management, both local and area. Toxic workplace. High turnover as a result. Management was controlling, and inconsistent in treatment of staff.
bank still growing so a lot of older systems and hard to complete some tasks at times which makes it frustrating. Most changes are happening in business banking. Good pay VS other banks.
Fast-paced business where you will meet a variety of clientele. You will build relationships with these clients and aid them with their financial needs. You will belong to a dynamic team where you will work together to ensure that a client driven experience is always at the forefront of your day-to-day activities.
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Working with Realtors, Builders, Branch staff etc to obtain new mortgage clients. I learned a new computer program used to submit mortgage applications. Management was very supportive. Mortgage Specialists worked from home with some access to branch office space. 100% commission could prove to be challenging if you did not budget properly or if there was a lull in the market. CIBC's computer systems were somewhat dated . Enjoyed the customer contact and helping clients realize their dreams.
Good training program and to start its banking and customer service, but soon enough the sales pressure kicks in to provide new services to existing clients and to obtain new clients and grow the business. Compensation was also driven by business growth etc.
it is definitely a rich customer service experience . I learned so much about dealing with different types of customers. I have helped my co-workers get passed a work obstacle. but unfortunately the management team was not the best . Hours kept changing and it was almost impossible taking a day off.
1 hour lunch break
long hours and low salary
• Complete transactions accurately and effectively and protect client privacy • Initiate quality conversations and introductions resulting in quality referrals and closed sales • Invest time in self-development by taking the bank as a good learning environment • Understood all campaign products, services, branch operations, risk compliance and constantly exercised sound judgment, therefore became fluent and professional in client conversation
As a Mobile Mortgage Advisor you enjoy the flexibility or working wherever you like from a branch to home or even from a coffee shop. You get to make your hours and be your own boss. Organization is key to success in this business it's about being productive with your time.
My position as a Customer Service Representative has been a fantastic learning experience and has exposed me to an industry that I have never considered working in before. CIBC is one of the five major Canadian-based financial institutions that, through their main business units (Retail and Business Banking, Wealth Management, and Wholesale Banking), provide a wide range of financial products and services. The company places emphasis on being a leader in client relationships while exuding trust, teamwork, and accountability. My position as a Customer Service Representative on a high level consists of assisting clients complete transactions, helping to resolve client issues, as well as referring clients to Financial Service Representatives to enhance their banking experience. This role has opened my eyes to the world of banking; it has proven to be an industry that I not only excel in, but that I can see myself pursing a career in the future.
Engaged with several clients every day to meet their immediate and future needs, offered advice, handled objections and completed sales for both personal and small business clients Proactively contacted clients by phone to identify potential client needs, and scheduled appointments to further discuss clients’ opportunities Sought to understand and advise clients based on a comprehensive financial planning approach including cash management, credit, investment and wealth protection Demonstrated the benefits and assisted clients in using all channels such as Bank Machines, Telephone Banking, Mobile and Online Banking Resolved client problems quickly and/or refer to colleagues, as appropriate Worked as part of a team to ensure the client is receiving the most appropriate advice and introduced them to the appropriate colleague to meet their needs Kept current on banking products and systems to close any gaps in knowledge Used technology to demonstrate digital channels options (e.g iPad, ATM, Online, Mobile) Participated in marketing and business development activities such as client acknowledgement programs and client appreciation activities