CIBC
3.8 out of 5 stars.
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CIBC Employee Reviews in Ottawa, ON

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Just another bank. Focus on calls and sales. Work life balance is okay. Salaries are too low, expectations too high. Easy to get in, hard to build a career.
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Poor management, both local and area. Toxic workplace. High turnover as a result. Management was controlling, and inconsistent in treatment of staff.
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-huddle with team. -make calls and book appointments. -work on pending deals and appointments with clients -provide sound customer service. -attain product knowledge and everything is within compliance.
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nothing to say they where a good place to work for 30 years, 90% of the time it was a joy to go to work as you where there for the clients, Getting to know them and their families was great.
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Overall relatively decent place to work. Very weak management who lack knowledge to support banking professionals and request unethical behavior in favor of sales.
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Awesome place to work! Diversity in staff brings advantages of all kinds. Wonderful to work in an environment where everyone wants to meet and exceed customer expectations.
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bank still growing so a lot of older systems and hard to complete some tasks at times which makes it frustrating. Most changes are happening in business banking. Good pay VS other banks.
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Fast-paced business where you will meet a variety of clientele. You will build relationships with these clients and aid them with their financial needs. You will belong to a dynamic team where you will work together to ensure that a client driven experience is always at the forefront of your day-to-day activities.
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They only look at the negative things you do There is no recognition for achieving targets Changes to the bank are upsetting to the customers (ie. getting rid of tellers)
Pros
Health benefits
Cons
You're just a number
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Great employer but the standards that are set in the financial industry can sometimes be unrealistic. While the benefits that are provided are great the amount of work that is required of myself and my pay do not reflect this.
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Wealth Management solutions, insurance, estate planning, tax planning, investment management, education planning along with being involved in the community....
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Theres a very positive atmosphere when you come into work. Everyone is smiling and looks like they enjoy being there. There is so much to learn and so much room for advancements. Management and staff are very helpful.
Pros
positive environment
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Working with Realtors, Builders, Branch staff etc to obtain new mortgage clients. I learned a new computer program used to submit mortgage applications. Management was very supportive. Mortgage Specialists worked from home with some access to branch office space. 100% commission could prove to be challenging if you did not budget properly or if there was a lull in the market. CIBC's computer systems were somewhat dated . Enjoyed the customer contact and helping clients realize their dreams.
Pros
Flexible hours.
Cons
Computer system
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Good training program and to start its banking and customer service, but soon enough the sales pressure kicks in to provide new services to existing clients and to obtain new clients and grow the business. Compensation was also driven by business growth etc.
Pros
Bonuses
Cons
Sales pressure
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Good work atmosphere. Hours are arranged to balance around my family. Not enough hours and not enough pay. The targets are too high and no recognition for the work that you accomplish.
Pros
Benefits are good
Cons
Not enough hours/cut backs
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it is definitely a rich customer service experience . I learned so much about dealing with different types of customers. I have helped my co-workers get passed a work obstacle. but unfortunately the management team was not the best . Hours kept changing and it was almost impossible taking a day off.
Pros
1 hour lunch break
Cons
long hours and low salary
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• Complete transactions accurately and effectively and protect client privacy • Initiate quality conversations and introductions resulting in quality referrals and closed sales • Invest time in self-development by taking the bank as a good learning environment • Understood all campaign products, services, branch operations, risk compliance and constantly exercised sound judgment, therefore became fluent and professional in client conversation
Pros
Free lunches
Cons
Weekend shifts
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As a Mobile Mortgage Advisor you enjoy the flexibility or working wherever you like from a branch to home or even from a coffee shop. You get to make your hours and be your own boss. Organization is key to success in this business it's about being productive with your time.
Pros
Extremely Flexible
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Great benefits, great people, amazing team oriented environment. There is lots of opportunities in different roles across Canada to progress your career in sales or management.
Pros
Great opportunity for career advancement
Cons
High stress
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My position as a Customer Service Representative has been a fantastic learning experience and has exposed me to an industry that I have never considered working in before. CIBC is one of the five major Canadian-based financial institutions that, through their main business units (Retail and Business Banking, Wealth Management, and Wholesale Banking), provide a wide range of financial products and services. The company places emphasis on being a leader in client relationships while exuding trust, teamwork, and accountability. My position as a Customer Service Representative on a high level consists of assisting clients complete transactions, helping to resolve client issues, as well as referring clients to Financial Service Representatives to enhance their banking experience. This role has opened my eyes to the world of banking; it has proven to be an industry that I not only excel in, but that I can see myself pursing a career in the future.
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Engaged with several clients every day to meet their immediate and future needs, offered advice, handled objections and completed sales for both personal and small business clients Proactively contacted clients by phone to identify potential client needs, and scheduled appointments to further discuss clients’ opportunities Sought to understand and advise clients based on a comprehensive financial planning approach including cash management, credit, investment and wealth protection Demonstrated the benefits and assisted clients in using all channels such as Bank Machines, Telephone Banking, Mobile and Online Banking Resolved client problems quickly and/or refer to colleagues, as appropriate Worked as part of a team to ensure the client is receiving the most appropriate advice and introduced them to the appropriate colleague to meet their needs Kept current on banking products and systems to close any gaps in knowledge Used technology to demonstrate digital channels options (e.g iPad, ATM, Online, Mobile) Participated in marketing and business development activities such as client acknowledgement programs and client appreciation activities
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