CIBC Employee Reviews in Montréal, QC
Montréal, QC175 reviews
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Depends on your role in the bank, almost most jobs are sales related. Very high pressure. As for management, it can be a hit and miss, depending on your luck. Overall, despite for fighting clients between co-workers, they work more as a team and service quality is good.
CIBC is a great bank to work in, to learn a lot of processes and to advance. However, salary wise, it is not as competitive as the other top 2 banks like TD and RBC. Bonuses are always promised but we never get what we are entitled to. Work is extremely demanding and appreciation is given only by words, that alone, do not translate to any concrete change in the current position specially in financial terms. Management is subject to a lot of up and downs, one department could be subject to better managers than others, there are no standards and it kind of feels everything is left on luck, whether you get a good manager or not, because a lot of them you will start to wonder why are they at their position in the first place..
advancement, processes, experience, cases
salary, management decisions, bonuses
Meeting with clients and learning about their financial goal requiring one to adapt and find solutions to their problems. Cold calling for appointments as well as dealing with walk ins and attempting to solve the clients problems. Daily management mentoring and coaching on approaching clients and how to reveal a need and a solution. Learning the fundamentals of the financial world involving investments, credit and mortgages. Fun work environment with engaging individuals.
I worked at CIBC full-time Pros Excellent company to work with Cons too much pressure for getting new Mortgages Advice to Management Think like Mortgage agent Pros Good people, and for the most part, a good work environment. Cons Too much red tape and processes that it becomes detrimental to getting any work done. Growth is slow. Pros Everyone is incredibly supportive, performance management is real, there is opportunity for visibility to senior management. Cons Can be very slow, a lot of red tape involved, promotion policy is very vague, poor clarity on what all the opportunities are and how to get them Advice to Management Dont wait for perfection before promoting. You are losing great talent because of your extreme conservatism
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Jobs at CIBC
in Montréal, QC
Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers
Great culture, values of company are of trust, team work and accountability Great leadership that promotes individual development and growth Most enjoyable part of the job is making a difference in people`s lives. I love matching talent with opportunity.
I enjoy working at CIBC. Just like every job there are pros and cons. One of the pros is that the management team is very easy going and is extremely understanding and helpful. Cons include a lot of rules. For example my office can't print anymore papers? I can't save documents to my computer, I'm forced to email them to myself everyday. Everything is calculated by the minute, wether you are on the phone, off the phone, in the bathroom, getting water, its all calculated in percentages.