CIBC Employee Review
Sales pressure. Politics.
Unprofessional behaviour of manager. You’re treated well when you suck up to the managers. Manager rude to and in front of clients. Even some csr’s show pouty faces to clients but no one is there to correct the behaviour. Colleagues act like they’re your friends but they backstab you the minute your back is turned to them. Partisan behaviour.
Ratings by category
Fast paced. Low pay. High stress.
CSR jobs are all quickly becoming part time 10-18hrs/wk...being replaced by digital options. Computer systems up and down all the time makes doing job hard and effects customer experience. Large part of a shift is spent reporting digital theft/fraud. Customers can be demanding and rude. No support from management, they don’t really see clients anymore either unless there is a huge problem.