CIBC
Happiness score is 58 out of 100
3.8 out of 5 stars.
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CIBC Employee Review

Helplessly Dysfunctional Call Centre

1.0
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture
27 June 2017
Overbearing management with little to no idea of what the actual job consists of. Constant high turnover. Constantly changing metrics and objectives to the point of ridicule.
Ratings by category
2.0Work/Life Balance
3.0Salary/Benefits
3.0Job security/advancement
1.0Management
1.0Culture
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4.0
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29 April 2021
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Credit Counselor (Former Employee) - 750 Lawrence Avenue, Toronto ON
The lack of a consistent management as manager was always absent. Staff was left most days in managed. Had to depend on a backup system that was not always available to team.
Pros
Employee recognition
Cons
Stressful environment at times
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1.0
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1 March 2021
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Credit Counsellor (Former Employee) - North York, ON
CIBC has been the worst place to work at. Especially their department called Client Account Management (CAM) at 750 Lawerence W. Extreme Favouritism and not a single team building activity. Managers and higher management go out together after work, so if you ever feel that you're being treated unfairly, no point in speaking out because "NO ONE CARES". They will find something wrong against you sooner or later, so if you are not in their good books, then it doesn't matter how you perform. You will always be treated unfairly. Managers have no team skill, they promote people who they like and it has nothing to do with your performance. The worst corporate culture ever. This is for CAM department only, not sure about other places.
Pros
Benefits, unpaid vacation days
Cons
Worst Management, Toxic Culture
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4.0
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3 May 2021
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Représentant de service à la clientèle (Former Employee) - Montréal, QC
In general it is very good place to work. But it depends what is your position and time you should work. Sometimes they dont have enough employee and you should work more than usual.
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  1. Helplessly Dysfunctional Call Centre