CIBC Employee Review
Great job for students
I was responsible for the work flow of 4 different areas and the work flowed from each department to the next from 6 pm until 2 am. I usually started my shift from 10 pm until 6 am but if there were issues before my shift started, I was brought up to date by a staff member or my supervisor. The most difficult past of the job was when the system went down and we had such strict deadlines. I did not want excuses for system problems I just wanted it fixed. Because of this issue, my patience was tested many times. The most enjoyable was just sitting at my computer and being short staffed and knowing that I had to balance and make the service level agreement of 99.9%. I found that a challenge and I always enjoyed a challenge. To motivate staff I would challenge them and sometimes it worked but not always.
Expecting others to be as dedicated as I was
Corp-speak is that CIBC no longer has managers, only leaders. However, leaders are notoriously rare; managers are ubiquitous. I had one leader in the years I worked there; all the rest were managers. Just one example of the difference. The leader to whom I referred would stop, no matter how busy he/she was to ask, and meant it, how are you doing? Can I help? Managers only stop to berate; leaders stop because they care.Hypocrisy. It is said that CIBC cares for its clients, deeply. However ‘caring’ only extends to how many $$ you are worth. For example, the time one must spend to help elderly people who are confused, persons who are angry or the time to input data about POAs and estates (and other such necessary work) is not countable in the numbers BECAUSE THEY DO NOT MAKE REVENUE. The longer a manager has been away from the computer-driven work-life being done by those they say they are leading, the further their knowledge deficit grows. Their narrowed knowledge then allows them to justify piling up workloads on the basis of alleged scientific metrics. And their bonuses and much higher wages encourage them as managers, not leaders.
benefits: once you retire, if you or your spouse get critically ill or die before retirement
Many managers, few leaders.
Nice place to work at if you want an office type of job, but the management isn’t as good as how i expected them to be. Also, they dont give as much importance to employees who are hired thru agencies and kinda treat us as disposable, so this made me regret so much about my decisions of working for this company.
Spontaneous extending of hours