Happiness score is 58 out of 100
3.8 out of 5 stars.
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CIBC Employee Reviews

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Canada3,371 reviews

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3.7Work-life balance

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Insights into CIBC

Based on 176 survey responses
What people like
  • Ability to meet personal goals
  • Ability to learn new things
  • Inclusive work environment
Areas for improvement
  • General feeling of work happiness
  • Sense of belonging
  • Fair pay for job

Great Place to work

Featured review

CIBC selected this as a representative review
Great place to grow and develop as a young professional; works with very notable, high profile, and reputable Canadian clients . Very team-oriented culture. Management open and very approachable — both with respect to day-to-day operations and with to long-term growth initiatives.
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Nice place to work

Fast pace environment. Some calls can be stressful, but overall, it is a nice job. Paid training and plenty opportunities to grow. Opportunity of work from home.


Work from home


Long hours
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Expect to be overworked and underpaid.

The bank is in cost cutting mode. Every single year without fail (7 yrs & counting) they "tweak" your compensation...... and not to your benefit. Don't expect work-life balance in branch life. They say they value their employees but they really don't.
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Good for New Grads

Good company to start your career with. Many internal advancement opportunities. Sometimes dealing with difficult customers can be tough, but overall a good place for work.
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Fun place to work

Cibc is a great place to meet new friends Managers are great to work with Training is well done and maintained Would consider going back if pay was better
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Average Workplace

A typical day at CIBC retail banking would include customer interactions, sales, group meetings. It was a great entry level role, and it build my interpersonal skills.
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Mixed bag

It's hard to paint a clear picture of such a large company when you only have experience in one department. Some employees were nice and others were hypocritical. I found it very right-wing. Lots of contradictions and cliques.


Consultants are well paid


Long hours, distant colleagues, never knew when I was going to get renewed. All talk and no action
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CIBC great

Really enjoy the culture in the wealth division, day depends on the book, laid back, smart co workers, lots to learn if you pay attention and ask questions
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Productive fast-paced work environment

It was quite a good experience working there, learnt new things & opportunity to enhance sales by meeting different people from all walks of life.The best part was seeing a smile on customer’s face when u resolved their issues amicably.
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Stressful workplace but you learn alot

The job is stressful and demanding, management micromanages and changes your schedule as they wish. Benefits are great though! Salary is also ok depending on your position.
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Good team and collaborative effort

The team and management is good, flexible working from home and office, understanding leads and not stressing workers with tight deadlines, though target dates exist




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I recommend it

Fast faced work environment. Good opportunity for growth. Only criticism are the clients are awful but that is like most customer service jobs. You are supported well by your colleagues.
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Extremely stressful. just want 2 get out of here

no compassion. they try to manage your existence as if you are a machine without feelings. Doesnt matter if clients are rude and nasty, you aren't given even 5 seconds to breath between each call. Expect you to hit the floor in 1 month and meet about 20 different objectives with each costing you a meeting with your boss. Oh yeah, theres a department dedicated to listening to your calls and finding any mistake possible. Short of words, dont work here. Its unhealthy and management uses its lower rank as expendables.
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The activities are easy to perform, schedules are very respectful of your times off, they are very flexible and they pay is good compared to similar job positions on other companies. The only con I see is that most of the time is back to back, which can cause some customers to be very angry at waiting times. This is something that is being tried to change by bringing more workers.
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Too much work for the pay. Company mainly cares about sales volume and not the people.

Support was lackingSales targets are difficultPay isn't great Systems and processes need work as I often felt like the majority of my time was wasted.
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Psychopath mindset

You are expected to perform exwctly as a robot would and with the complete understanding that they can micromanage every aspect from the : words you say, words you dont say, go to bathroom, gasslighting constantly that its totally normal and great that you(not them) are treated like complete trash. There's no humanity here. They'll even coachyou put a clt on hold for 60 seconds to read a 3 page procedure with a bunch of if and else statements.They will have zero empathy if you "needed 10 seconds to breath". No thats not acceptable. You wont even be allowed to turn your head because they forbid you from taking any time after a call to put your notes in or perhaps correct something.Your phone rings within 3 seconds. Screw your mental health or if this is even ethical. Would they allow their own kids to work under such condition? No. They believe you are beneath them. Management is evil plain and simple.
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Flexible and easy job

Its ok for someone who likes cold calling and get paid based on deals you close joint with FSR.Sometimes it gets boring when you have no clients or invites.


Flexibility pay ok


Low skills
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A corporation run like the mob

If you're Italian chances are you will move up the ladder quickly , don't waist a second of your life with them you deserve better the management are corrupted they use intimidation to cover up for fraud they commited horrible place to work for , thousands of extra time hours never paid employees are afraid to come forward to speak about wrong doing simply worst place to work at .
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Very stressful and no employee recognition

Very stressfull job and no employee recognition. The management just cares about their own score card and throw teams under the bus. Managers refer their favourites to higher positions
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Not enough pay

While I definitely have had days where I love my job, it seems that I'm having more and more where I don't. In my opinion, the pay isn't fair based on experience or expectations. Management focuses a lot on sales and targets, which is expected but doesn't need to be shoved down the throats of staff.
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Generally Top Class Employer but..

This apex-corporation naturally will give you all the motivation to excel in your work but sadly as contractors they'll mostly treat you as recycled toilet paper.


Excellent company culture, workplace setting, a generally low-pressure environment, fitting pay.


They rarely take-in temps to full time. Only recycle them. If temp keep career expectations low.
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Overall rating

Based on 3,637 reviews

Ratings by category

3.7 out of 5 stars for Work/Life Balance
3.5 out of 5 stars for Salary/Benefits
3.5 out of 5 stars for Job security/advancement
3.4 out of 5 stars for Management
3.6 out of 5 stars for Culture

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