Decent starting place, but don't stay here too long
Financial Services Representative (Current Employee) – Toronto, ON – 21 October 2018
This company has really gone downhill and this is strongly reflected in the share price. CI is unable to compete effectively with the competition and they are losing a lot of talent due to: micromanagement, nepotism, favouritism and that lack of interpersonal connection between management and employees.
Any mistakes done in a previous year will be used against you and the year end bonuses are laughable. They are currently severely understaffed and the Sentry acquisition has been a nightmare. Steer clear.
private client (Former Employee) – Toronto, ON – 18 October 2018
This company does not value true talent and hires people for low wages without any intention of promoting them.The manager for private client service was not an example for anyone, arriving to work late and lead his team into the ground.The turnover rate is so high here it has led me to conclude they do it on purpose. The culture breeds an over worked, low wages, ineffective management, negative energy with zero chance of ever being promoted. They claim its hard to work in private client service, the truth is the job is easy, its the dysfunctional management team that enjoys making your life awful. The offices and washrooms are so filthy and unsanitary it makes you literally nauseous, which confounds me because you would think they want to uphold a good image.The truth is CI needs to overhaul management and their HR department if they want to compete. As of now it is clear they are lagging behind all their competitors and its obvious to me its because they don't uphold strong values of effective leadership, strong talent and good energy. My prediction based on what I saw is clients and stakeholders have already become so disillusioned by the low quality of their service they have already lost most of them and CI's reputation will continue to falter. I would not recommend to anyone to work here, run for the hills before taking an opportunity.
Management (Former Employee) – 15 York – 6 July 2018
When management believes you are a bad employee it is impossible to fix it. The reps are over worked and under appreciated. You can get bad feedback all year long and be given a year end review that says you are meeting job requirements. As the bad feedback is based on factless feedback and could be your manager is having a bad day. The reps are amazing but many stay in a jobs longer than they should because management doesn’t like them. I’ve seen over qualified candidates get refused jobs because of a mistake from when they first started at the company.
Learning & Development (Former Employee) – Toronto, ON – 30 May 2018
Corporate culture is healthy, and managers are fair and respectful of employees' balance between work and life. They provide plenty of opportunities to learn and grow, but compensation is typically slightly lower than industry standards.
Information Technology (Current Employee) – Toronto, ON – 18 May 2018
There is no work life balance with this company. Long hours, work compensation is horrible especially for the amount of work you do. There is alot of team work that takes place but overall it isn't the best company to be working for.
Long Hours, Low compensation, No work/life balance
Good corporate culture and great working environment.
Financial Services Representative (Current Employee) – Toronto, ON – 2 May 2018
You'll need to pay your dues here, but if you're lucky enough to come across another position of interest within the company, be prepared to work harder to get it than the last one if you want a good shot and landing the role. The corporate culture is very healthy and welcoming, and the office is an enjoyable place to be.
None (Current Employee) – Toronto, ON – 2 May 2018
The best thing about CI is the people - from top to bottom, everyone is friendly and full of camaraderie. The benefits are great - 100% coverage paid 100% by the company. In Toronto, the location is fantastic - right by Union Station and there's a rooftop patio! The industry is changing so the company is going through some growing pains. However, change can be good and once it has stabilized it will continue to be a great place to work.
Location, Benefits, Training Reimbursement Program, Ray Days
Client Services Representative (Former Employee) – Toronto, ON – 6 April 2018
I honestly loved the employees I thought everyone was so nice and the company really promotes growth. You often don't see employees in roles for much longer than 2 years without getting a promotion. The culture is great and the office is beautiful and as a younger employee I really enjoyed the culture and thought everyone was very great to work with.
Definitely, recommend the company if you are looking to start your career off in finance!
Awesome building, pool table, patio, ping-pong table, great lunch room, and great location!
Not recommend working here only if it is your last option
Operations Officer (Current Employee) – Toronto, ON – 21 January 2018
Staff are nice, management try and bully staff into doing ridiculous amounts of over time and if you don't you get made to feel extremely bad or could lose your job. Do not believe in the companies values at all as they do not follow through with any of them. No career progression what so ever. Only Pros are it's downtown and near ttc and the staff are nice.
Good training, a lot of favouritism for advancement
Financial Services Representative/RESP Specialist (Former Employee) – Toronto, ON – 20 September 2017
Excellent training if you "earn" it. A lot of bigger brother monitoring and coaching. Benefits and compensation is good. If you don't have family already working at the company or as a financial advisor with a large CI book of business promotion is difficult but not impossible. The entry level position is in a call centre, all your calls are monitored and reviewed daily. Unless you are perfect and do everything how they want it, you will have negative reviews which affect career advancement and future training. Very mundane role, but if you can prove yourself and get lucky you can move up in the company. Just be prepared to wait a while.
Compensation and benefits, rsp matching
boring role, monitored constantly, difficult to advance
Great first job but not for long term career advancement
Manager, Customer Service (Current Employee) – Toronto, ON – 21 June 2017
Decent culture with issues in management and how they handle themselves with the employees. Glass tower mentality at the corporate level. Always asking for change but they never deliver on promises to employees. After a while it gets old.
Lots of young employees
Upper management needs to go if they want to change things.
Bilingual Financial Resolutions Associate (Current Employee) – Toronto, ON – 22 February 2017
Evaluates and researches trade request that are not in good order while taking the necessary steps to insure all the information and documentation is received in order to process the request in a timely and efficient manner. Facilitating advisors, third party institutions and unit holders. Translating documents from English to French and French to English prior to or during the processing period.