Poor Management/ "Honest to Goodness Fee" ruined business
Server (Former Employee) – Niagara Falls, ON – 25 March 2018
Management was very poor.
They fired great/hardworking employees and kept those who often came in wasted. There was a very poor relationship between staff and management.
There were tons of food complaints.
The hardest part of the job was explaining The "Honest to Goodness" fee. This fee ruined lots of business, and lowered tips for staff. There is no need to put that on the table, prices are cheap enough!
I personally, was hired as a server. I often got pushed to expo. as I was one of few who actually knew what went with each meal. I received no kitchen tip-outs for assuming this role.
One evening, I fell hard in the dining room. I still have a very sore back from this event. No write-up was taken after the matter. In fact, I was randomly fired the next day. Claims were made that they needed to cut staff, days later positions flooded online job sites.
Overall, the business has opportunity to be a great company.
However, continual poor management and a high turnover rate at multiple locations leaves me to think otherwise.
After all being said.... The beer prices were never an issue. Perhaps, the best thing going for the restaurant.