Chubb Edwards Employee Review

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I enjoyed my employment very much and due to family circumstances had to leave my job and relocate to Toronto.
Service Assistant (Former Employee) –  Edmonton, AB9 July 2012
A typical day would be checking emails and phone messages answering phones. Greet the customers and show them to to the person who their appointment is with. Arranged for courier pickup,and collect and deliver mail to the proper departments; also typing of letters to customers and scanned and entered into spreadsheets. Banking if required and entering invoices into Quick books program. Phoning for accounts overdue. Filing and booking of appointments.
Pros
many enjoyable people, a good and postive office environment.
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Customer service is like getting blood out of a stone
Technician Assistant (Former Employee) –  Burnaby, BC7 February 2018
Unionised, but employees seem to just want to do there 8 to 4 jobs and get out of dodge.

Getting anyone to answer the phone, return calls or answer emails is like getting blood out of a stone.

They feel that they can sell as many fire alarms as possible, but charge through the nose for service.

This company is not service oriented and has lost a lot of business to other fire protection companies due to their total lack of service.

It is very sad as they could be so good if they only got off there laurels and remember that the customer is there bread and butter.
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Bad company direction
Administrator (Former Employee) –  Mississauga, ON16 January 2018
The company is constantly turning over employees, by employees resigning as well as the company packaging out employees. No work life balance. Bad management.
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Overall rating

3.6
Based on 32 reviews
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413
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Ratings by category

3.4Work/Life Balance
3.6Salary/Benefits
3.1Job Security/Advancement
3.0Management
3.2Culture