Chubb Edwards Employee Review

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casual relaxed environment
Customer Service Representative (Current Employee) –  Mississauga ON19 January 2013
Normally busy most of the time, have learnt to be patient and to deal with people. Management is helpful most have an open door policy, helpful and friendly. The tam i work with on the night shift make a good team that works together well an easy going and friendly team. The hardest part is dealing with people especially that face that sometimes the job requires that we call them at home regardless of the time of day. When on a busy night everyone puts in 100% effort to clear the workload and the manager always says "good job guys" sometimes even orders a coffee or pizza for everyone.
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Customer service is like getting blood out of a stone
Technician Assistant (Former Employee) –  Burnaby, BC7 February 2018
Unionised, but employees seem to just want to do there 8 to 4 jobs and get out of dodge.

Getting anyone to answer the phone, return calls or answer emails is like getting blood out of a stone.

They feel that they can sell as many fire alarms as possible, but charge through the nose for service.

This company is not service oriented and has lost a lot of business to other fire protection companies due to their total lack of service.

It is very sad as they could be so good if they only got off there laurels and remember that the customer is there bread and butter.
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Bad company direction
Administrator (Former Employee) –  Mississauga, ON16 January 2018
The company is constantly turning over employees, by employees resigning as well as the company packaging out employees. No work life balance. Bad management.
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Overall rating

3.6
Based on 32 reviews
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413
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Ratings by category

3.4Work/Life Balance
3.6Salary/Benefits
3.1Job Security/Advancement
3.0Management
3.2Culture