Chartwells Higher Education
Work wellbeing score is 62 out of 100
3.4 out of 5 stars.
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Chartwells Higher Education Employee Reviews

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3.5Work-life balance

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Loved working catering

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Doing the catering for all the functions for the day. If there was early morning ones you would do that as well. Loved the staff and my chef. Hardest part was working with other management.


Work week and Hours


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No future job

I had been working here for more than two years before Covid 19, there were no job advancement opportunities nor raises. Actually I don’t think the company really care staffs. They said you could have benefits if you work for 25 hours per week, but because the job nature you will never get that much times (9 to 15 hours per week), always have some situation where your hours get cut, such as school activities, on strike and so on


Great supervisor


Lack of hours, stressful work, poor salary
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Insights into Chartwells Higher Education

Based on 19 survey responses
What people like
  • Clear sense of purpose
  • Supportive environment
Areas for improvement
  • Sense of belonging
  • Fair pay for job
  • Ability to learn new things

Felt Used and Abused

At first when I started I was hired for 4 hours a day, minimum wage.i was trained by someone that showed me what he did and to observe. I wasn’t sure of all I was supossed to do as there was too many telling me this is what you are to do. I was always a team player with co workers but here wasn’t the same. This cafeteria had a past of employees who left there positions because of lack of supervision and unhappy staff that left because of a coworker who wasn’t a team player.


Not paid for storm days and sick time. Didn’t work enough hours to get benefits.
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Under trained and under paid

I received barely any training but was expecting to complete tasks without instruction about what needs completed and how it should be done. My supervisor expected me to watch her work while I sat at a different desk with nothing to do instead of teaching me how to do the work. Low wages for the work that is expected.


No school, no work.
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I enjoy going into work

Only 1 colleague seems to be frustrated at me doing my job maybe she should look at herself and what she does before saying I frustate her my job is to disinfect for covid not clean... but if it needs cleaning than I do it no slacking when someone is behind you!!


Pay taxes and recieve a meal


Not always busy
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Not good

This company is all about the $ I have work on Diferent place food related And this company is worst by far The wan you to make money no matter what Serve poor food




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Cafeteria Supervisor

There will be no advancement within the company. Management doesn't have the compassion needed for their role. Staff works within a schools setting therefore some discretion should be used by management when visiting. This job shouldn't be relied on for a fulltime salary.
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Not a great place to work, stressful, no benefits management they will yell at you, and expect way to much on little time ............... ...........
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Enjoyed the cafeteria work

Enjoyed being with the children and cooking for them.Loved to get there input on what they would like to have on the menu. Loved to have idea days with the kids.For example Hawaiin day.


Being with the kids


Alot of work for 1 person
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Lots of fun and fast-faced environment

There is no typical day at work, We can learn so many things like handling cash, greeting people and we can meet so many new people everyday. The management was good, nice working culture, overall we can enjoy our job.
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It was very interesting and not my best work. I. did a lot of prepping food and washing dishes. I also learned many cleaning skills I can use in and out of the kitchen.
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Most enjoyable part of the job

I got along great with everyone. My co workers, my supervisor and manager, I started to remember regular customers and how they took their coffee or tea, it was such a pleasure to be part of that group.
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Decent work for a student on campus

I was not fond of my management at all. The person running operations was grossly underqualified which made for a very difficult and stressful time on the job. The manner in which employees communicated was quite unprofessional, as well. I wish there had been a better screening process.
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very unorganized company would not recomned

i found working for Chartwells stressful and very very disrespectful to staff. Management is never around during the day they do not have a supervisor working at all t any of the stores which should be mandatory!
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Productive and fast paced workplace that can be very friendly, as long as things are done correctly in a timely manner.

There is a clock-in/out machine with a fingerprint scanner to confirm you are the correct worker, where your worked hours can be viewed on screen if you press the button for it. Generally, you would go check the curent days food/order schedule to see what is going on that day and prepare for it. Depending on your position, this may be more or less relavent. Typical break setup apart from when you can physically take them, but you are in fact owed your breaks. You take your break when it is possible to do so. Due to the flow of customers, you will see and can chat with plenty of people throughout your day. Which can be both friendly and relaxing, and uncooperative and stressful. How you deal with people and internalize comments will greatly help/hinder you in those times. Employers (management), is staff and typically paid salary. Whereas employees (non-management), are union workers and are paid hourly. Due to how unions work, seniority takes precedent when being scheduled and taken time off. Vacation days, and availability for the part-time workers, must be filed in advance. Due to scheduling and checking for seniority, if multiple people are requesting some of the same days. This means some people might not get those days off. You could check up on the list with management to see if there is anyone else requesting the same day, to help plan ahead and make changes if required. Sick days must be called in advance of at least 2 hours prior to your scheduled shift as to allow management sufficient time to reschedule someone. Although, if you are scheduled to - 


Free Lunches or Dinner, depending on time of shift


Lunch / Dinner breaks aren’t scheduled, usually only available during down times
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Easy job that management makes unbearable

The job in itself is not hard or awful, it's the way you are treated by management. They were always following people around claiming we were all thieve or worse. I was even yelled at in front of customers. It was tolerable for a while, but at some point, for minimum wage; I'm not putting up with you dragging my name through the mud every day and working garbage inconsidtent hours. I would only consider working here maybe 2 times a week part time when the 'more difficult' supervisors and managers are known to be off.
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Productive, employees are great to work with.

Fast paced work environment, experience an asset but not mandatory. People are friendly to work with. Hours are short unless you get promoted to supervisor. Supervisory positions available occasionally.
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Pay is bad and supervisor was a grump

For the work that you do,prep,cooking,cleaning,dishes,delivering food minimum wage is not worth it especially when the supervisor is making more for doing less. I was promised my job back when school was back in and I never got it they tried to put me in another school that just wouldn't work for me.
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over worked, alot of responsibliy, no gratitude

it doesnt support managers, we are expected to know things even though we have worked in other rwsturants all are different. hire new managers that are paid 2 to 3 dollors per hours then managers who have been with company 8 plusmuears. No bonuses.Expect mamagers to do inventory, payroll, ording, pay bills, met seritec requirements but dont give you supplies or info tomdo so, especiallu new managers. expect managers to do shopping and banking on own time. Keep kitchen spotless and always wear gloves to serve food and impossible when working alone and running cash. they give no room for loss of food e.g. we are only allowed to resell food after one day. Lots of waste which effects our inventory and we domt get to claim it as lost. No support.
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ok spot to work but I was underemployed

helped me out while I was in between teaching positions. Fellow staff were kind for the most part with the exception of some jaded longterm employees who had gone through numerous changes of companies having worked for in that location.
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Fun place to work

Enjoyed working with Chartwells but the management was poor. Never scheduled properly and thought it was ok to just change whenever they wanted to. Otherwise great place to work
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Overall rating

Based on 2,239 reviews

Ratings by category

3.5 out of 5 stars for Work/Life Balance
2.9 out of 5 stars for Salary/Benefits
3.0 out of 5 stars for Job security/advancement
3.1 out of 5 stars for Management
3.3 out of 5 stars for Culture

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