Chartwell Retirement Residences Work-life balance reviews
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OK place to work
Office Manager (Former Employee) - Simcoe County, ON - 14 August 2023
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The most useful review selected by IndeedGreat staff, residents fantastic, management supportive. Long hours to complete tasks. I enjoyed my job immensely. Never had z problem to get requested time off. Workplace culture was always zbout the residents. Staff were always helpfull.
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Official response from Chartwell Retirement Residences
16 August 2023We appreciate your feedback and want to ensure all of our employees feel valued and heard. Steve Himmelman, Director, Human Resources - National Programs at shimmelman@chartwell.com would be happy to chat with you to gain more insight and ensure others have a positive experience in the future.
Horrible management and horrible HR.
Registered Practical Nurse (RPN) (Former Employee) - Elmira, ON - 28 September 2023
Management is manipulative and treats staff poorly. No one is willing to speak up or say anything to disagree with management because they know there WILL be repercussions. DO YOURSELF A FAVOUR AND NEVER EVER WORK HERE. I would give them negative stars if I could. Residents are lovely, co-workers are relatively OK. Lots of petty fighting and drama between staff.
Pros
If you work there long enough and kiss a** they'll give you a raise.
Cons
Management will overwork you, no respect for work/life balance.
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Insights into Chartwell Retirement Residences
What people like
- Ability to meet personal goals
- Feeling of personal appreciation
- Clear sense of purpose
Areas for improvement
- Fair pay for job
- Trust in colleagues
- Sense of belonging
Flexible
Hwm (Current Employee) - Hamilton, ON - 26 September 2023
Flexibility is pro , pay is not great , Benefits also not the best. Good company . Management is always there for you Lovely residents . Growth oriented…..
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Official response from Chartwell Retirement Residences
28 September 2023Thank you for sharing your positive employee experience and thank you for everything you do for your residents and your colleagues every day. You are appreciated!
Fun place to work
RCA (Current Employee) - Crescent Garden - 22 September 2023
My manager is very pleasant and easy to talk to. She is always on top of things and is ready to fix any problem that arises. I also have a wonderful team that I work with, I never feel burden nor do I ever feel overwhelmed with work.
Pros
Good care team
Cons
Some shifts are too short
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Bon emploi
Réceptionniste (Former Employee) - Saint-Eustache, QC - 10 September 2023
C'était un bon emploi. Je suis heureux de mon expérience chez Chartwell. Le cadeau au temps des fêtes est apprécié. Cependant, un meilleur salaire serrait envisageable.
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New employee, the change I needed
Registered Practical Nurse (Current Employee) - Kingston, ON - 6 September 2023
I was so stressed at my last job. Chartwell has restored my love for nursing. Retirement was a scary change but I’m so thankful I made the jump! I love coming to work again.
Pros
Free lunch, great co workers
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Official response from Chartwell Retirement Residences
11 September 2023We love receiving feedback and are so happy to hear such amazing things about your experience as a Chartwell employee! Thank you for taking the time to share your thoughts with us. We hope you have a wonderful day!
toxic
staff (Former Employee) - St. Albert, AB - 2 September 2023
a new employee comes in happy about a new job, all smiles and excited about the opportunity to help seniors.mangement encourage established staff to go to them for any little issue instead of going to the new employee they want to complain about and continuing to mentor them after a few days of training. if the management misunderstand the issue, it gets blown out of proportion and the new employee gets reprimanded and sometimes even ganged up on by a few management heads. for new employees who don't feel comfortable yet or are too shy to correct it. they get a scolding for nothing. they can get reprimanded for a simple things that could have been corrected if told to watch for it! toxic employees thrive here, are fed what they need to make any new employee feel as unsupported as possible. They are understaffed, half of them look depressed and the seniors start feeling as sad as the people around them. under this system, new employees will never feel part of a team and will be shuffled through like cards. replacing them every few weeks. back stabbing is def thriving and encouraged. way to go chartwell management! keep up the great work! it's quite sad because it's the poor seniors who don't get what they pay for and are the ones footing the bill in the long run.
Pros
greeting employee is a ray of sunshine, can get a drink from the fridge if they need hydration during the day
Cons
work every other day so never get 2 days off in a row, if a day off is needed for an outside event unable get it, can't get a day off even with plenty of notice, lack of staff means you can't trade shifts if needed
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Official response from Chartwell Retirement Residences
5 September 2023Ensuring a positive employee experience is a priority for Chartwell. While we are disappointed to learn that yours was not what you hoped, we are grateful for all feedback that allows us to learn and make improvements wherever possible. Can you help us understand your situation better? We invite you to contact Steve Himmelman, Director, Human Resources - National Programs directly at shimmelman@chartwell.com
It’s an OK place to work
Dietary Aide/Server (Former Employee) - Stratford, ON - 10 August 2023
managers are best friends with each other. They’ll hire friends to work for them, and then turn them into little rats for them. Basically, the midnight shifts are treated like slaves to the day and afternoon shifts. They treat the temp agency staff like they are kings and queens and there’s nothing else they can do basically, if you work midnights, you’ll have to get used to the fact that half of them will sit on the backside and just phone home to the other side of the world. It’s OK place to work if you’d like to be stressed right up to the max and feel burnt out at all times.
Pros
The residents are the best
Cons
management doesn’t care
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Official response from Chartwell Retirement Residences
14 August 2023Ensuring a positive employee experience is a priority for Chartwell. While we are disappointed to learn that yours was not what you hoped, we are grateful for all feedback that allows us to learn and make improvements wherever possible. Can you help us understand your situation better? We invite you to contact Steve Himmelman, Director, Human Resources - National Programs directly at shimmelman@chartwell.com
Care more about money than employees
Cook (Former Employee) - St. Albert, AB - 10 August 2023
Very toxic work environment. Management cares more about themselves than thier employees. Expect to receive almost no training but you are expected to train your employees. Expect to deal with toxic entitled employees that threaten your job on a daily basis and you receive no assistance as they are union and abuse both you and the system. If you want to work for a company that that only cares about thier bottom line work here. They don't care about thier employees and will let you go to make themselves look good.
Pros
Residents
Cons
Long hours, scared of losing your job all the time. Toxic environment
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Official response from Chartwell Retirement Residences
14 August 2023Your feedback is important to us, and we appreciate you taking the time to share it with us. We are sorry you were not satisfied with your recent experience and we would like to help rectify it. Please reach out to Steve Himmelman, Director, Human Resources - National Programs at shimmelman@chartwell.com and we will ensure you receive a prompt response.
I don't suggest working here.
Just from working there about 2 weeks, I was told they swapped person about 14 times in roughly two months from how bad it is. They don't have the proper tools for the amount of dishes that come in and the boss isn't exactly respectfull. At one point I ended up being alone to do the whole job and I didn't have time to take a break anymore, always did overtime too because I was overwhelmed and had no choice.The fact I did overtime pissed off the boss so he ended up coming to work with me to I guess ''show me how to be more efficient''.After that day I got sick of it and left right away.I know 2 other people who went to work there and they also didn't stay that long for similar reasons.
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Official response from Chartwell Retirement Residences
14 August 2023We are sorry to hear you are disappointed by your experience at Chartwell and appreciate you taking the time to share your opinion with us. All feedback is important to us and will help us continue to improve our employee experience. We welcome a chance to learn more from you directly and invite you to contact Marie-Josée Castonguay, Senior Director, Human Resources Business Partner at mjcastonguay@chartwell.com.
Jobs at Chartwell Retirement Residences
Very toxic workplace
Personal Support Worker (PSW) (Former Employee) - Burlington, ON - 13 July 2023
There is no home work life balance , management will team up and bully employees into doing their jobs . There is no reward for doing your job properly . You are shunned if you have a genuine passion for caring. Employees who make mistakes and errors are regularly rewarded and given special treatment.
Pros
Some staff are really great people.
Cons
Long hours, no reward, low pay, toxic, bullying, abuse and neglect.
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Official response from Chartwell Retirement Residences
17 July 2023We appreciate your feedback and want to ensure all of our employees feel valued and heard. Steve Himmelman, Director, Human Resources - National Programs at shimmelman@chartwell.com would be happy to chat with you to gain more insight and ensure others have a positive experience in the future.
It was one of the most toxic workplaces I have worked at
RPN Health and Wellness Manager (Former Employee) - Cambridge, ON - 12 July 2023
What is the best part of working at the company?Corporate leaders were great! What is the most stressful part about working at the company?Pay is not great, expectations are high, No life-work balance.What is the work environment and culture like at the company?Staff need do not matter , you work short all the time, the GM put herself before other staffWhat is a typical day like for you at the company?Stressful, onsite leadership was terrible and it was go do what you can for the residents and get out at the end of the day
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Official response from Chartwell Retirement Residences
17 July 2023Thank you for sharing your feedback. We are sorry your experience didn’t match your expectations and want to ensure we do better in the future. Please feel free to reach out to Steve Himmelman, Director, Human Resources - National Programs at shimmelman@chartwell.com with any further comments or suggestions you wish to share.
Travailler en résidence
Conseiller en location (Former Employee) - St.-Eustache, QC - 11 July 2023
Entreprise avec une vision ontarienne. Milieu de vie agréable avec les personnes âgées. Ambiance agréable. Tout dépend des gestionnaires sur places. Avantageux si fait partie de l’équipe cadre sinon salaire et avantages moins intéressant. Doivent revoir la formation et l’accompagnement.
Pros
Avantage sociaux/salaire
Cons
Formations et transferts des connaissances inexistants
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Official response from Chartwell Retirement Residences
31 July 2023Nous vous remercions d’avoir pris le temps de rédiger un avis. Nous cherchons toujours à nous améliorer et tous les commentaires sont précieux. Si vous souhaitez en discuter davantage, n’hésitez pas à contacter Marie-Josée Castonguay, notre directrice principale, Partenaire d’affaires des ressources humaines, à l’adresse mjcastonguay@chartwell.com. Passez une excellente journée!
Work Hard for Low Pay
Server (Current Employee) - Whitby, ON - 30 June 2023
Chronically understaffed. Low pay despite promises for raises. Expect to work hard for little reward. Management has favourites & can't be trusted. Head Office acts like they care, but only care about bringing in money.
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Official response from Chartwell Retirement Residences
4 July 2023Thank you for sharing your feedback. We are sorry your experience didn’t match your expectations and want to ensure we do better in the future. Please feel free to reach out to Steve Himmelman, Director, Human Resources - National Programs at shimmelman@chartwell.com with any further comments or suggestions you wish to share.
Great place to work
General Manager (Current Employee) - Toronto, ON - 29 June 2023
Love the company vision "Making People's Lives Better". Highly recommended, if you are looking for a place to make a difference in other people's lives.
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Official response from Chartwell Retirement Residences
4 July 2023We love receiving feedback and are so happy to hear such amazing things about your experience as a Chartwell employee! Thank you for taking the time to share your thoughts with us. We hope you have a wonderful day!
Do not work here.
UCP (Current Employee) - Midland, ON - 19 June 2023
Toxic workplace with little to no management knowledge. Poor communication with upper management, don't know what they're doing half the time and salary is far below for today's cost of living. Also no work life balance. The only positive are the residents.
Pros
Residents
Cons
Poor pay for the responsibilities.
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Official response from Chartwell Retirement Residences
20 June 2023Thank you for your honest feedback. We’re sorry we did not meet your expectations as an employer. We invite you to connect with us directly so we can continue to improve and offer an exceptional working environment for all employees. Please reach out to Steve Himmelman, Director, Human Resources - National Programs at shimmelman@chartwell.com to chat more. We look forward to hearing from you!
A privilege and meeting some beautiful people!
Food server manager (Former Employee) - Mission, BC - 14 June 2023
What is the best part of working at the company?The residents are the neatest people and staff are so friendly and sweet! What is the most stressful part about working at the company?Dealing with people that passed away. It’s sad. What is the work environment and culture like at the company?There is always something to do. You’re not bored. The management are ready to help with any concerns. What is a typical day like for you at the company?Working as a team and definitely making sure the residents get the best respect and give them whatever they need!
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Official response from Chartwell Retirement Residences
16 June 2023We love receiving feedback and are so happy to hear such amazing things about your experience as a Chartwell employee! Thank you for taking the time to share your thoughts with us. We hope you have a wonderful day!
Fun workplace environment
Accountant, Shared Services (Former Employee) - Mississauga, ON - 14 June 2023
Very good place to work. work place and environment both good. People are very helpful and gives very good respect but sometimes work load is too much and you have to work long shifts.
Pros
Free lunch, early summer hours
Cons
Long hours
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Official response from Chartwell Retirement Residences
16 June 2023This review made our day, and we are thrilled to hear you have had such a wonderful experience during your time at Chartwell. Thank you for taking the time to post this review and we wish you continued success in the future.
Staff are family
Health Care Aide (Current Employee) - Vernon, BC - 12 June 2023
I like my job so much that even being offered more money with another company wasn’t enough to make me leave. Residents are family and we treat them that way. It’s their home and we have the privilege of working where they live. Love the company and my job. Something to be said for being happy going to work each shift.
Pros
Free meals, flexible hours
Cons
None
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Official response from Chartwell Retirement Residences
16 June 2023We love receiving feedback and are so happy to hear such amazing things about your experience as a Chartwell employee! Thank you for taking the time to share your thoughts with us. We hope you have a wonderful day!
Aucun respect envers les employés de soins
PAB (Former Employee) - Quebec City, QC - 8 June 2023
Manque de savoir vivre envers leurs employés. Gros manque également au niveau de la gestion du déroulement de l'unité de soins. Gros manque aussi envers les familles des résidents.
Pros
Nourriture est bonne
Cons
Mauvais gestionnaires
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Official response from Chartwell Retirement Residences
28 June 2023Nous sommes désolés d’apprendre que votre expérience chez Chartwell vous a déçu et nous vous remercions d’avoir pris le temps de nous faire part de votre opinion. Tous les commentaires sont importants pour nous et nous aident à continuer d’améliorer l’expérience de nos employés. Nous aimerions en discuter directement avec vous et vous invitons à communiquer avec Marie-Josée Castonguay, notre directrice principale, Partenaire d’affaires des ressources humaines, à l’adresse mjcastonguay@chartwell.com
The most enjoyable part of my job as Receptionist
Front Desk Receptionist (Former Employee) - Harbours Retirement Residences - 4 June 2023
At Chartwell Retirement Residences, the most enjoyable part of my job it was the time went I do something for the Residents, for example went they need a personal favorite, and they co e back to me with a big smile in the face.
Pros
N/a
Cons
N/a
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Official response from Chartwell Retirement Residences
6 June 2023This review made our day, and we are thrilled to hear you have had such a wonderful experience during your time at Chartwell. Thank you for taking the time to post this review and we wish you continued success in the future.
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Ratings by category
3.0 out of 5 stars for Work/Life Balance
2.7 out of 5 stars for Salary/Benefits
2.8 out of 5 stars for Job security/advancement
2.7 out of 5 stars for Management
2.9 out of 5 stars for Culture
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Questions about Chartwell Retirement Residences
- How often do you get a raise at Chartwell Retirement Residences?36 people answered
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- What is the work environment and culture like at the company?14 people answered
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