Chartwell Retirement Residences Pay & benefits reviews
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Fast paced, wonderful coworkers but underpaid
Registered Practical Nurse (Former Employee) - Ottawa, ON - 27 August 2023
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The most useful review selected by IndeedI loved working for these residents and their families daily and supporting them through their medical issues. It was difficult when starting as a new grad, I had to push myself to learn excellent time management to complete all my duties at an acceptable time (medications, wellness assessments, falls, documentation). Due to short staffing, I always found myself needing to step in and assist other departments/positions with their duties, as well as continuously training new agency healthcare staff daily to ensure consistent resident care. When a UCP was hired to take care of medication administration, it definitely helped to take off some of the workload and we were better able to work as a team to care for all our residents. I tried my best to improve communication between PSWs and UCPs, as there was not really an established team meeting at the beginning/end of shifts but it was difficult with inconsistent staff members, many of whom were agency staff. In regards to patient care, I feel like there were always a few medications/treatments/referrals that were delayed, as the doctor only came in person once a week and the pharmacy would not always send medications out on the appropriate day, resulting in increased phone calls and discussions to Director of Care. Management made our workplace feel like a family, which I greatly appreciated. They are very quick to attend to any kind of abuse/racism/aggression amongst residents or towards staff. They were very supportive of education leaves of absence as well as switching departments/positions (e.g. server to PSW to RPN). Pay and -
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Official response from Chartwell Retirement Residences
28 August 2023Thank you for your kind review of working at Chartwell! We are always seeking ways to improve and get better and we are so happy you have had a positive experience with us. Have a wonderful day!
Horrible management and horrible HR.
Registered Practical Nurse (RPN) (Former Employee) - Elmira, ON - 28 September 2023
Management is manipulative and treats staff poorly. No one is willing to speak up or say anything to disagree with management because they know there WILL be repercussions. DO YOURSELF A FAVOUR AND NEVER EVER WORK HERE. I would give them negative stars if I could. Residents are lovely, co-workers are relatively OK. Lots of petty fighting and drama between staff.
Pros
If you work there long enough and kiss a** they'll give you a raise.
Cons
Management will overwork you, no respect for work/life balance.
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Insights into Chartwell Retirement Residences
What people like
- Ability to meet personal goals
- Feeling of personal appreciation
- Clear sense of purpose
Areas for improvement
- Fair pay for job
- Trust in colleagues
- Sense of belonging
Flexible
Hwm (Current Employee) - Hamilton, ON - 26 September 2023
Flexibility is pro , pay is not great , Benefits also not the best. Good company . Management is always there for you Lovely residents . Growth oriented…..
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Official response from Chartwell Retirement Residences
28 September 2023Thank you for sharing your positive employee experience and thank you for everything you do for your residents and your colleagues every day. You are appreciated!
Love this workplace- full of purpose and wonderful team.
Registered Nurse (Former Employee) - Surrey, BC - 20 September 2023
I have worked here for almost 5 years, approachable and helpful management, great team work, flexible hours, good benefits for full and part time people. Very rewarding job as get to help seniors. Have enough staff support.
Pros
Free meal on OT, lovely management, cultural inclusivity. Excellent pay, professional staff and environment.
Cons
None
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Bon emploi
Réceptionniste (Former Employee) - Saint-Eustache, QC - 10 September 2023
C'était un bon emploi. Je suis heureux de mon expérience chez Chartwell. Le cadeau au temps des fêtes est apprécié. Cependant, un meilleur salaire serrait envisageable.
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Healthy work environment and always looking for a new challenge.
Summer student, Learning and Development team (Former Employee) - Montréal, QC - 15 August 2023
- Healthy and diverse individuals from each department - Always keeping employees up to date of what's happening in the company- Always going back to why they're doing what they're doing for their clients- Always looking to improve themselves - Very respectful environment - Learned so much throughout 4 months
Pros
Great employee benefits
Cons
Can have overtime days
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Official response from Chartwell Retirement Residences
22 August 2023We love receiving feedback and are so happy to hear such amazing things about your experience as a Chartwell summer student! Thank you for taking the time to share your thoughts with us. We hope you have a wonderful day!
Underpaid for expected work
UCP (Former Employee) - Midland, ON - 9 August 2023
Most of the residence are lovely, however some should be in LTC. Pay is terrible for what is expected of the job. Quite often you will miss your breaks. Supervisor is very nice.
Pros
The bacon is good
Cons
You’ll walk 11-13 km per shift
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Official response from Chartwell Retirement Residences
14 August 2023We appreciate your feedback and want to ensure all of our employees feel valued and heard. Steve Himmelman, Director, Human Resources - National Programs at shimmelman@chartwell.com would be happy to chat with you to gain more insight and ensure others have a positive experience in the future.
Lower pay, good facility
Personal Support Worker (Former Employee) - Burlington, ON - 4 August 2023
Pay is lower compare to the other facilities. Lots of shifts, management is okay, high staff turnover. The facility itself is nice.
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Official response from Chartwell Retirement Residences
14 August 2023Thank you for writing a review about your time spent at Chartwell. We always appreciate the honest feedback of our employees and are constantly trying to improve and meet the expectations of our team members. We hope you have a wonderful day and wish you success in the future.
Great culture
General Manager (Current Employee) - Chartwell Pinewood in Pembroke - 4 August 2023
good culture great people puts residence firstI like the valuesgood team work good supportfun close to homegood trainingwonderful stafflots of resources
Pros
close to home
Cons
salary could be better
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Official response from Chartwell Retirement Residences
14 August 2023We love receiving feedback and are so happy to hear such amazing things about your experience as a Chartwell employee! Thank you for taking the time to share your thoughts with us. We hope you have a wonderful day!
Satisfied
Cook (Current Employee) - Kanata, ON - 31 July 2023
It all comes down to dollars .Chartwell is known to be cheap with there salaries.they rather pay agency instead of there stsff so they can save on benefits
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Official response from Chartwell Retirement Residences
2 August 2023Thank you for your kind review of working at Chartwell! We are always seeking ways to improve and get better and we are so happy you have had a positive experience with us. Have a wonderful day!
Jobs at Chartwell Retirement Residences
Travailler en résidence
Conseiller en location (Former Employee) - St.-Eustache, QC - 11 July 2023
Entreprise avec une vision ontarienne. Milieu de vie agréable avec les personnes âgées. Ambiance agréable. Tout dépend des gestionnaires sur places. Avantageux si fait partie de l’équipe cadre sinon salaire et avantages moins intéressant. Doivent revoir la formation et l’accompagnement.
Pros
Avantage sociaux/salaire
Cons
Formations et transferts des connaissances inexistants
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Official response from Chartwell Retirement Residences
31 July 2023Nous vous remercions d’avoir pris le temps de rédiger un avis. Nous cherchons toujours à nous améliorer et tous les commentaires sont précieux. Si vous souhaitez en discuter davantage, n’hésitez pas à contacter Marie-Josée Castonguay, notre directrice principale, Partenaire d’affaires des ressources humaines, à l’adresse mjcastonguay@chartwell.com. Passez une excellente journée!
Un emploi pour commencer
Préposée au service alimentaire (Current Employee) - Trois-Rivières, QC - 2 July 2023
Grosse différence d’âge entre les employés et certains ne sont pas d’accord avec ça donc des groupes se créent entre les employés
Pros
Repas à faible coût
Cons
Employé non ponctuel
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Official response from Chartwell Retirement Residences
21 July 2023Nous vous remercions de porter ceci à notre attention et nous voulons nous assurer que tous nos employés se sentent estimés et entendus. Notre directrice principale, Partenaire d’affaires des ressources humaines, Marie-Josée Castonguay ,mjcastonguay@chartwell.com, serait heureuse d’en discuter plus longuement avec vous et d’obtenir plus d’informations pour nous assurer que d’autres personnes vivent une expérience positive.
Work Hard for Low Pay
Server (Current Employee) - Whitby, ON - 30 June 2023
Chronically understaffed. Low pay despite promises for raises. Expect to work hard for little reward. Management has favourites & can't be trusted. Head Office acts like they care, but only care about bringing in money.
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Official response from Chartwell Retirement Residences
4 July 2023Thank you for sharing your feedback. We are sorry your experience didn’t match your expectations and want to ensure we do better in the future. Please feel free to reach out to Steve Himmelman, Director, Human Resources - National Programs at shimmelman@chartwell.com with any further comments or suggestions you wish to share.
productive workplace
Front Desk Receptionist (Former Employee) - Langley, BC - 30 June 2023
i always miss this place. great opporunities for growh if you have study in medical. great health benefits after 99 days period. hard to get permanant job there.
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Official response from Chartwell Retirement Residences
4 July 2023Thank you for your kind review of working at Chartwell! We are always seeking ways to improve and get better and we are so happy you have had a positive experience with us. Have a wonderful day!
Do not work here.
UCP (Current Employee) - Midland, ON - 19 June 2023
Toxic workplace with little to no management knowledge. Poor communication with upper management, don't know what they're doing half the time and salary is far below for today's cost of living. Also no work life balance. The only positive are the residents.
Pros
Residents
Cons
Poor pay for the responsibilities.
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Official response from Chartwell Retirement Residences
20 June 2023Thank you for your honest feedback. We’re sorry we did not meet your expectations as an employer. We invite you to connect with us directly so we can continue to improve and offer an exceptional working environment for all employees. Please reach out to Steve Himmelman, Director, Human Resources - National Programs at shimmelman@chartwell.com to chat more. We look forward to hearing from you!
toxic workplace
Housekeeping Attendant (Former Employee) - chart well oakville - 16 June 2023
Some days are better than others. PSWS and activity/recreational aide workers were rude and disrespect to housekeepers/laundry workers.They don't treat you properly at times.Mangement was decent,but be prepared to work odd and back to back shifts due to staffing shortages.Alot of people coming and out, no sense of job security. A lot of unnecessary drama and gossip,employees complaining to higher ups about co workers on a daily.They did do a lot of staff appreciation lunches tho. Pay is decent and you can collect benefits after your prohibition period. Would recommend if you don't have any other options available.
Pros
Free lunches
Cons
Toxic workplace/disrespectful employees
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Official response from Chartwell Retirement Residences
20 June 2023We are sorry to hear you are disappointed by your experience at Chartwell and appreciate you taking the time to share your opinion with us. All feedback is important to us and will help us continue to improve our employee experience. We welcome a chance to learn more from you directly and invite you to contact Steve Himmelman, Director, Human Resources - National Programs at shimmelman@chartwell.com
Fun workplace environment
Accountant, Shared Services (Former Employee) - Mississauga, ON - 14 June 2023
Very good place to work. work place and environment both good. People are very helpful and gives very good respect but sometimes work load is too much and you have to work long shifts.
Pros
Free lunch, early summer hours
Cons
Long hours
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Official response from Chartwell Retirement Residences
16 June 2023This review made our day, and we are thrilled to hear you have had such a wonderful experience during your time at Chartwell. Thank you for taking the time to post this review and we wish you continued success in the future.
pretty good
Server (Current Employee) - Sherwood Park, AB - 11 June 2023
it's pretty good. staff is nice and the management is nice as well. pay isn't the highest but whatever it's not too bad and yeah it can get busy sometimes when there's not enough servers but it's ok
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Official response from Chartwell Retirement Residences
16 June 2023Thank you for your kind review of working at Chartwell! We are always seeking ways to improve and get better and we are so happy you have had a positive experience with us. Have a wonderful day!
understaffed
Housekeeping (Former Employee) - Ottawa, ON - 10 June 2023
always trying to cut costs so they never have enough staff. the food they serve is extremely overpriced and in my own opinion is not worth it. overall not a great experience
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Official response from Chartwell Retirement Residences
12 June 2023Thank you for your honest feedback. We’re sorry we did not meet your expectations as an employer. We invite you to connect with us directly so we can continue to improve and offer an exceptional working environment for all employees. Please reach out to Steve Himmelman, Director, Human Resources - National Programs at shimmelman@chartwell.com to chat more. We look forward to hearing from you!
Aucun respect envers les employés de soins
PAB (Former Employee) - Quebec City, QC - 8 June 2023
Manque de savoir vivre envers leurs employés. Gros manque également au niveau de la gestion du déroulement de l'unité de soins. Gros manque aussi envers les familles des résidents.
Pros
Nourriture est bonne
Cons
Mauvais gestionnaires
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Official response from Chartwell Retirement Residences
28 June 2023Nous sommes désolés d’apprendre que votre expérience chez Chartwell vous a déçu et nous vous remercions d’avoir pris le temps de nous faire part de votre opinion. Tous les commentaires sont importants pour nous et nous aident à continuer d’améliorer l’expérience de nos employés. Nous aimerions en discuter directement avec vous et vous invitons à communiquer avec Marie-Josée Castonguay, notre directrice principale, Partenaire d’affaires des ressources humaines, à l’adresse mjcastonguay@chartwell.com
Good Team, fast paced
Maintenance manager (Current Employee) - Collingwood, ON - 28 May 2023
I really enjoy the staff and the residents. Its busy and the days zip by! The job is varied so some days its painting, other days its the swimming pool maintenance, auditing the housekeepers, adjusting thermostats, running a fire drill, training a new employee, meeting with a contractor, many hats.
Pros
benefits, salary, vacation, team spirit
Cons
pressure sometimes
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Official response from Chartwell Retirement Residences
30 May 2023We love receiving feedback and are so happy to hear such amazing things about your experience as a Chartwell employee! Thank you for taking the time to share your thoughts with us. We hope you have a wonderful day!
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Ask a question about working or interviewing at Chartwell Retirement Residences. Our community is ready to answer.Ask a QuestionOverall rating
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Ratings by category
3.0 out of 5 stars for Work/Life Balance
2.7 out of 5 stars for Salary/Benefits
2.8 out of 5 stars for Job security/advancement
2.7 out of 5 stars for Management
2.9 out of 5 stars for Culture
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Questions about Chartwell Retirement Residences
- How often do you get a raise at Chartwell Retirement Residences?36 people answered
- What is the promotion process like at Chartwell Retirement Residences?21 people answered
- Why would you want to work at Chartwell Retirement Residences?15 people answered
- What is the work environment and culture like at the company?14 people answered
- What is Chartwell Retirement Residences holiday leave policy? How much holiday leave do you get per …13 people answered
- What is covered by the health insurance at Chartwell Retirement Residences?12 people answered
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- How long do you have to work at Chartwell Retirement Residences before you can go on maternity leave…11 people answered
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